18861 Katy Freeway, Katy, TX 77094, United States of America
#7 of 37 hotels in Katy
Guests' ChoiceBased on 247 hotel reviews
8.6Cleanliness
8.8
Comfort
8.9
Location
9.0
Facilities
8.7
Staff
8.8
Value for money
8.7
Free Wifi
8.5
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: January 8, 2024
Quita
United States of AmericaRoaches were in the bathroom and I asked for a room with a bath tub prior to booking but none were clean and available.
Stayed in January 2024
Reviewed: December 9, 2023
Vicki
United States of AmericaBoth shower doors don't open. When you turn on shower your arm might get wet. I didn't think to turn the shower head against the wall while turning the nozzle on. Don't care for Kim the manager of the facilities. I have read many reviews and they all when complain it is regarding management. I would totally agree. If you are prepared to possibly have your reservation changed then go for it. I don't stay where I can't trust the people...
I did not eat the breakfast so I cannot comment. The ceiling fan. That is the thing I liked. The King Size Room is great but the queen size is not. Huge difference. Hotel will just change your reservation if they so desire. Didn't appreciate Kim the manager changing my room reservation when I had checked in then night before on line and guaranteed my room was ready. Well, she gave it away.
Stayed in November 2023
Reviewed: December 9, 2023
Vicki
United States of AmericaI didn't like the queen room. Had a bathtub and shower curtain. King room has glass shower doors and easier to get in and out of for older people. Was on second floor Noisy above me. I didn't like the manager. I understand why the reviews say management is rude. Kim is manager and she is very rude. Not good with customers according to reviews. They are right. She isn't. Will never stay here again.
Ceiling fan. That is what I liked. The only thing.
Stayed in December 2023
Reviewed: October 20, 2023
Bari
United States of AmericaThe stupid design of the shower. Just try not getting pelted with cold water trying to warm it up. IMPOSSIBLE because of the design forcing you to walk all the way in and forward about 4 ft just to reach the nozzle. Hello! I need to wake up feeling good - not cold. The master light switch is a nightmare. All the lights were set to on. That worked okay - until bed time. Then, you want to turn the lights off - the master is across the room. Power off to total darkness. Hm. I want the light on by the bed. How do I achieve this? I have to go around the room and switch off all the extra lights - 4 I think... Now, the next person will have to reverse course I suppose. SOLUTION? Put ANOTHER master switch near the beds. Ding Ding.
Great awesome staff, morning and night. Comfortable bed.
Stayed in October 2023
Reviewed: October 10, 2023
Shannon
United States of AmericaThere was to much road noise nothing in the room telling you about the bar hours or pool hours
Nothing
Stayed in October 2023
Reviewed: September 8, 2023
Kevin
United States of AmericaPricing could've been a lil more reasonable but overall it was a good stay
How clean and organized it was. It was a great location too
Stayed in September 2023
Reviewed: August 30, 2023
Elias
United States of AmericaFront desk and kitchen staff were not friendly.
As far as the staff, the only person that made us feel at home was the bartender
Stayed in August 2023
Reviewed: August 27, 2023
Sarah
United States of AmericaN/a
Didn’t partake
Stayed in August 2023
Reviewed: July 31, 2023
Ericka
United States of AmericaThey didn't clean up also didn't stock with new towels and toilet paper for the 2 days we stayed
Stayed in July 2023
Reviewed: June 26, 2023
Deanna
United States of AmericaThe room temperature wasn't very good had to move to another room n the next room was a little cooler but very cold...
Very good location..
Stayed in June 2023
Reviewed: June 12, 2023
Jeroen
NetherlandsThe restaurant was dirty, in the breakfast are the floor was sticky and we had to request several times to clean the tables. staff at the bar and restaurant was not very responsive and a bit slow. Bar only open until 10 pm.
location was goed for our business, the rooms were very good, clean and comfortable.
Stayed in June 2023
Reviewed: June 1, 2023
Silvia
United States of AmericaI was charged twice and have a hard time getting a refund.
Stayed in May 2023
Reviewed: May 8, 2023
Sean
United States of Americano issues, everything was fine.
Location was the best, as it was near the highway
Stayed in May 2023
Reviewed: March 28, 2023
Daniel
United States of AmericaAll I can say is this place was a big disappointment.
Stayed in March 2023
Reviewed: March 20, 2023
Gaytan
United States of Americathe pool area so cold in there, the breakfast shows different times online then in hotel time so they where telling us to breakfast available, had to wait to get help from an employee, not a happy or place for a family
it had a s shuttle , gave napkins and plates for us to use to eat
Stayed in March 2023
Reviewed: February 2, 2023
Teddy
United States of AmericaI was moved two times, rooms were not clean! one room had roaches in the fridge area and I notified staff
location and parking lot well lit
Stayed in December 2022
Reviewed: December 28, 2022
Ita
United States of AmericaGetting to the reception, the place was so loud and noisy, this threw me off balance, the next morning we came down for breakfast, it was so noisy and loud by a group of people that were lodging there..
nothing really
Stayed in December 2022
Reviewed: December 1, 2022
Nettie
United States of AmericaElevator not working!!!! We had to walk up five flights of stairs! Our family are seniors citizens! One was I’ll! And was very short of breathe walking up the stairs!!! This was a dangerous situatio.
Stayed in November 2022
Reviewed: November 29, 2022
Dyllan
United States of AmericaElevator was broken, causing us to walk 4 flights of stairs to get to the main floor. Towels were not replaced. Strange odors in stairwell. Room had strange odor to it as well.
Stayed in November 2022
Reviewed: August 2, 2022
Gonzalez
United States of Americathat the gesto wouldn’t let me check In at all early and they were rude
it’s nice
Stayed in June 2022
Reviewed: July 18, 2022
Wajid
United States of Americano exhaust fan in the rest room, also not a fan of the sliding door design for the bathroom door. it does not give you much privacy. we also had to ask them for more body wash as the bottle in the shower was empty.
new facility, good location. however we asked the person at the desk during the night shift if breakfast was included. he said it had to be purchased from the restaurant. however in the morning we found out it was a complimentary breakfast that ended at 10am. we rushed to get some food at 9:55 but the associate at the kitchen area started barking at us that it was too late and to get out of the area. we told her about the bad info we received and she gave us a minute to grab something. she was complaining under her breath the entire time and yelled at us to get out at 10. my elderly in-laws were shaken by the experience and I was really embarrassed.
Stayed in July 2022
Reviewed: July 5, 2022
Mark-anthony
United States of AmericaThey don’t have coffee available 24/7 like the lemon water, the breakfast isn’t free, the bar was closed all weekend
Friendly staff, comfortable beds
Stayed in July 2022
Reviewed: June 20, 2022
Sunny
United States of AmericaEverything. This is a very old hotel like and antique hotel. I couldn’t even get the value of the hotel. Immediate we got to the hotel, the smell is that of old facilities and everything look old. I was so disappointed and immediate we checked in, my wife requested we check out immediate, but they said we cannot me we had to stay for one night instead of two night we planned and paid for
Their breakfast is ok and bathroom
Stayed in June 2022
Reviewed: May 15, 2022
Mitz
United States of AmericaThe actual room smelled old the bedding didn’t look clean the towels were old the bedskirt has so many stains the hallway has a odor as well
The price was exceptional The lobby was very clean the staff was very nice
Stayed in May 2022
Reviewed: May 9, 2022
Stephanie
United States of AmericaBed pillows too soft. No black-out certain.
Courteous front desk. Spacious shower.
Stayed in May 2022
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