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Reviews of Four Points By Sheraton Houston Energy Corridor This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

18861 Katy Freeway, Katy, TX 77094, United States of America

#7 of 37 hotels in Katy

Guests' Choice

Review Score

Based on 247 hotel reviews

8.6

Score breakdown

  • Cleanliness

    8.8

  • Comfort

    8.9

  • Location

    9.0

  • Facilities

    8.7

  • Staff

    8.8

  • Value for money

    8.7

  • Free Wifi

    8.5

Verified guest reviews from real Bookers

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Showing 76 - 100

  • Reviewed: January 8, 2024

    3.0
    Poor
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Roaches were in the bathroom and I asked for a room with a bath tub prior to booking but none were clean and available.

    Stayed in January 2024

  • Reviewed: December 9, 2023

    3.0
    Try to Void this One.
    • Business trip
    • Solo traveler
    • King Room
    • Stayed 1 night

    Both shower doors don't open. When you turn on shower your arm might get wet. I didn't think to turn the shower head against the wall while turning the nozzle on. Don't care for Kim the manager of the facilities. I have read many reviews and they all when complain it is regarding management. I would totally agree. If you are prepared to possibly have your reservation changed then go for it. I don't stay where I can't trust the people...

    I did not eat the breakfast so I cannot comment. The ceiling fan. That is the thing I liked. The King Size Room is great but the queen size is not. Huge difference. Hotel will just change your reservation if they so desire. Didn't appreciate Kim the manager changing my room reservation when I had checked in then night before on line and guaranteed my room was ready. Well, she gave it away.

    Stayed in November 2023

  • Reviewed: December 9, 2023

    1.0
    Bad management. Think twice.
    • Business trip
    • Solo traveler
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    I didn't like the queen room. Had a bathtub and shower curtain. King room has glass shower doors and easier to get in and out of for older people. Was on second floor Noisy above me. I didn't like the manager. I understand why the reviews say management is rude. Kim is manager and she is very rude. Not good with customers according to reviews. They are right. She isn't. Will never stay here again.

    Ceiling fan. That is what I liked. The only thing.

    Stayed in December 2023

  • Reviewed: October 20, 2023

    7.0
    This place will never be a 10 because of the design.
    • Leisure trip
    • Solo traveler
    • King Room
    • Stayed 1 night

    The stupid design of the shower. Just try not getting pelted with cold water trying to warm it up. IMPOSSIBLE because of the design forcing you to walk all the way in and forward about 4 ft just to reach the nozzle. Hello! I need to wake up feeling good - not cold. The master light switch is a nightmare. All the lights were set to on. That worked okay - until bed time. Then, you want to turn the lights off - the master is across the room. Power off to total darkness. Hm. I want the light on by the bed. How do I achieve this? I have to go around the room and switch off all the extra lights - 4 I think... Now, the next person will have to reverse course I suppose. SOLUTION? Put ANOTHER master switch near the beds. Ding Ding.

    Great awesome staff, morning and night. Comfortable bed.

    Stayed in October 2023

  • Reviewed: October 10, 2023

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    There was to much road noise nothing in the room telling you about the bar hours or pool hours

    Nothing

    Stayed in October 2023

  • Reviewed: September 8, 2023

    7.0
    Nice and quiet
    • Leisure trip
    • Solo traveler
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Pricing could've been a lil more reasonable but overall it was a good stay

    How clean and organized it was. It was a great location too

    Stayed in September 2023

  • Reviewed: August 30, 2023

    5.0
    I will not stay there again.
    • Business trip
    • Couple
    • King Room
    • Stayed 2 nights

    Front desk and kitchen staff were not friendly.

    As far as the staff, the only person that made us feel at home was the bartender

    Stayed in August 2023

  • Reviewed: August 27, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    N/a

    Didn’t partake

    Stayed in August 2023

  • Reviewed: July 31, 2023

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Hearing Accessible
    • Stayed 2 nights

    They didn't clean up also didn't stock with new towels and toilet paper for the 2 days we stayed

    Stayed in July 2023

  • Reviewed: June 26, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Superior Room, Guest room, 2 Double
    • Stayed 2 nights
    • Submitted from a mobile device

    The room temperature wasn't very good had to move to another room n the next room was a little cooler but very cold...

    Very good location..

    Stayed in June 2023

  • Reviewed: June 12, 2023

    6.0
    decent hotel, suits the purpose, but staff and cleanliness must be improved.
    • Business trip
    • Group
    • King Room
    • Stayed 6 nights
    • Submitted from a mobile device

    The restaurant was dirty, in the breakfast are the floor was sticky and we had to request several times to clean the tables. staff at the bar and restaurant was not very responsive and a bit slow. Bar only open until 10 pm.

    location was goed for our business, the rooms were very good, clean and comfortable.

    Stayed in June 2023

  • Reviewed: June 1, 2023

    1.0
    Very Poor
    • Business trip
    • Solo traveler
    • King Room
    • Stayed 4 nights

    I was charged twice and have a hard time getting a refund.

    Stayed in May 2023

  • Reviewed: May 8, 2023

    7.0
    Decent Hotel
    • Business trip
    • Solo traveler
    • King Room
    • Stayed 3 nights

    no issues, everything was fine.

    Location was the best, as it was near the highway

    Stayed in May 2023

  • Reviewed: March 28, 2023

    3.0
    Poor
    • Leisure trip
    • Family with young children
    • King Room - Hearing Accessible
    • Stayed 1 night

    All I can say is this place was a big disappointment.

    Stayed in March 2023

  • Reviewed: March 20, 2023

    3.0
    it was not what I wanted or liked, far from everything
    • Business trip
    • Family with young children
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    the pool area so cold in there, the breakfast shows different times online then in hotel time so they where telling us to breakfast available, had to wait to get help from an employee, not a happy or place for a family

    it had a s shuttle , gave napkins and plates for us to use to eat

    Stayed in March 2023

  • Reviewed: February 2, 2023

    5.0
    Need to focuse on cleanliness and exterminator needed on a regular!!!
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    I was moved two times, rooms were not clean! one room had roaches in the fridge area and I notified staff

    location and parking lot well lit

    Stayed in December 2022

  • Reviewed: December 28, 2022

    5.0
    it wasn't as pleasant as i thought.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights

    Getting to the reception, the place was so loud and noisy, this threw me off balance, the next morning we came down for breakfast, it was so noisy and loud by a group of people that were lodging there..

    nothing really

    Stayed in December 2022

  • Reviewed: December 1, 2022

    5.0
    Accommodations was not acceptable.
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Elevator not working!!!! We had to walk up five flights of stairs! Our family are seniors citizens! One was I’ll! And was very short of breathe walking up the stairs!!! This was a dangerous situatio.

    Stayed in November 2022

  • Reviewed: November 29, 2022

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Elevator was broken, causing us to walk 4 flights of stairs to get to the main floor. Towels were not replaced. Strange odors in stairwell. Room had strange odor to it as well.

    Stayed in November 2022

  • Reviewed: August 2, 2022

    7.0
    it could had been better for the price they asked for
    • Business trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    that the gesto wouldn’t let me check In at all early and they were rude

    it’s nice

    Stayed in June 2022

  • Reviewed: July 18, 2022

    4.0
    it was ok
    • Leisure trip
    • Family with young children
    • Superior Room, Guest room, 2 Double
    • Stayed 1 night
    • Submitted from a mobile device

    no exhaust fan in the rest room, also not a fan of the sliding door design for the bathroom door. it does not give you much privacy. we also had to ask them for more body wash as the bottle in the shower was empty.

    new facility, good location. however we asked the person at the desk during the night shift if breakfast was included. he said it had to be purchased from the restaurant. however in the morning we found out it was a complimentary breakfast that ended at 10am. we rushed to get some food at 9:55 but the associate at the kitchen area started barking at us that it was too late and to get out of the area. we told her about the bad info we received and she gave us a minute to grab something. she was complaining under her breath the entire time and yelled at us to get out at 10. my elderly in-laws were shaken by the experience and I was really embarrassed.

    Stayed in July 2022

  • Reviewed: July 5, 2022

    6.0
    Mediocre but they always have decent rooms available
    • Leisure trip
    • Solo traveler
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    They don’t have coffee available 24/7 like the lemon water, the breakfast isn’t free, the bar was closed all weekend

    Friendly staff, comfortable beds

    Stayed in July 2022

  • Reviewed: June 20, 2022

    1.0
    This hotel is over rate and very bad. It should be a two star hotel that cost $60 0er stay
    • Leisure trip
    • Family with young children
    • Superior Room, Guest room, 2 Double
    • Stayed 1 night
    • Submitted from a mobile device

    Everything. This is a very old hotel like and antique hotel. I couldn’t even get the value of the hotel. Immediate we got to the hotel, the smell is that of old facilities and everything look old. I was so disappointed and immediate we checked in, my wife requested we check out immediate, but they said we cannot me we had to stay for one night instead of two night we planned and paid for

    Their breakfast is ok and bathroom

    Stayed in June 2022

  • Reviewed: May 15, 2022

    7.0
    The stay was nice with a few changes that needs to be made
    • Leisure trip
    • Family with young children
    • Superior Room, Guest room, 2 Double
    • Stayed 2 nights
    • Submitted from a mobile device

    The actual room smelled old the bedding didn’t look clean the towels were old the bedskirt has so many stains the hallway has a odor as well

    The price was exceptional The lobby was very clean the staff was very nice

    Stayed in May 2022

  • Reviewed: May 9, 2022

    7.0
    Good for one night.
    • Business trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Bed pillows too soft. No black-out certain.

    Courteous front desk. Spacious shower.

    Stayed in May 2022

Showing 76 - 100

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