Rooms were worn out and very small.

Location and view were great.

Stayed in October 2023

Basement/lower floor where you grab ice creeped me out a little.

It's a great location. The hotel itself is fine ("fine" seems like the best word). It's not particularly good or particularly bad. What I would expect for the price.

Stayed in October 2023

We arrived late... So we had to accept what was available but they did offer to change our room once another became available but the other ladies didn't want to repack.

The staff- Second to None! David is exceptional- Very helpful and informative. Everyone was extremely pleasant.

Stayed in September 2023

Rooms were very small, no refrigerator or microwave.

Staff was very good

Stayed in October 2023

The location was not what I hoped for— will stay further uptown next time.

Food was good, ambiance was lacking

Stayed in September 2023

They didn't have lamps on the roof of the room

The location was good

Stayed in September 2023

Location is excellent. Room is comfortable but view is bad. Better provide simple breakfast.

Stayed in August 2023

Rooms are small we have many luggage.

Yes

Stayed in September 2023

There was hair in the shower and the wall when we checked in and there stains on the sheets

Stayed in August 2023

Shame about the mold o. The ceiling in bathroom and black dirt which also could have been mold above the wardrobe on the ceiling

Stayed in August 2023

No breakfast on the package bookings.com offered.

The price was decent to be honest, however we were told it didn’t come with breakfast which was a huge disappointment since we thought the package we had booked included breakfast.

Stayed in August 2023

I would recommend to bring your own toiletries. There are liquid pump dispensers of bathing liquid, shampoo and conditioner. But the shampoo doesn't really bubble. I prefer using a bar of soap to bathe and brought toiletries with me. The provided hand soap is a thin round soap that can't really double as a bathing soap. The soap dish on the sink does not drain water and I flipped it upside down so the soap could dry out between uses. I prefer a firmer mattress and pillows. But my friend had no complaints about the bed. Four down pillows are provided per bed and can easily be stacked for sleeping. There are no ice buckets or ice plastic liners. I happen to travel with Ziploc bags and Yeti Coolers so I was able to keep my ice from melting too fast. There is an ice machine downstairs but water mixes with the ice. If you put a bag of ice in the freezer it will freeze as a solid block. And the bottles of water if left in the refrigerator for more than one day will freeze. The price dropped $100.00 USD before my stay and the hotel would not match the price revision. I didn't want to risk loosing the reservation by rebooting it.

The Rose the onsite restaurant and bar was an odd spot. We came in the evening to grab a night cap. A double shot of bourbon with ginger ale was $35. The floor walking to the bar has a visual effect to look as if water is on the floor. They were hosting Salsa Night and at first were confused if we didn't pay the entrance fee but there was no charge as hotel guests. There were only four salsa dancers. It's a very small space and they are not currently using the outdoor areas. I asked what fruit was on the weekend fruit bowl and the staff couldn't tell me. If you leave the hotel and make a right on the block is Johny's Luncheoette which serves breakfast in a quaint counter area (see ATM machine), Smithfield Hall (Bar and Grill), and a pizza restaurant. The hotel is a 22 story narrow building. There are only a couple of rooms per floor. We were on the 20th floor facing the WTC building Freedom Tower. I had purchased collapsible traveling hangers but the armoire had 10 wooden hangers with a slacks bar or clips for a skirt. There I was only traveling with dresses so I had extra space for additional hangers. I wear a women's size 7 and was able to keep 4 pairs of shoes in the armoire that also houses the ironing board. We were in a room with two double beds and there is a space under the foot of the beds and the sides if you opt to leave luggage, totes, and shoes in these areas. I asked for a cube refrigerator on my reservation and called the day of check in to follow up on my request. I did get the refrigerator but it ran very cold. Prior reviews are correct that the hotel provides free bottles of water and has recycling on site. There is a sunscreen shade that you can still see out if as well as a black out curtain. Recommend leaving sun shade down when not in room to keep room cool. My friend did not want the room cleaned while she was in town.

Stayed in August 2023

I called the property before booking them and asked about the parking. They told me that the parking is only $35 per day. However, when im in the hotel they told me that i need to pay for $50 for an SUV, so im okay to pay $50 for self parking. When im in the parking area (which far from the hotel and its a 3rd party) the parking staff told me to go out. I just realized that they will only accommodate valet parking because they stacked cars next to each other, they charge $70 per day. The parking fee is so expensive in newyork but for me its ok to pay extra than putting your car in the street which is not safe at all. I just want the hotel to know more about their parking partners fee because is it disappointing to pay extra than what i am expecting and what they have told us over the phone. It affects the hotel integrity too.

The best location, near to all landmarks.

Stayed in August 2023

Would have liked slightly more space in the room was a little small for 4 people

Clean, good location, good price

Stayed in July 2023

Would be good to have a refill station for water bottles so less plastic is used

Amazing location, very comfortable beds!!!! Great value for money. Would book again.

Stayed in July 2023

Non existent view Scaffolding outside hotel (not advised reason) Basic room

Clean hotel Area outside hotel could have been better

Stayed in July 2023

The A/C was loud enough to keep me from falling asleep until I decided to wear ear plugs.

The staff was helpful and friendly, the room clean, and the bed comfy.

Stayed in July 2023

Carpet is very dirty and they don’t seem to understand that they need to leave enough towels for 4 people

Convenient location and value for the price

Stayed in July 2023

Parking issues

Close to Times Square

Stayed in July 2023

staff attendance

The location of the hotel to public transport. it was easy for us to travel around the area.

Stayed in July 2023

The daily rates going up over $100 a night during our stay. The same room, on our last night, Wed the 21st was $100 more than Sunday night when we checked the in. We weren’t even there on a wknd! As soon as the official first day of summer came on June 21st our rates went up. I can see if someone booked that day, but we reserved in advance and booked June 18-22. I’m really disappointed.

A/C worked well. Beds were comfortable. Staff was helpful.

Stayed in June 2023

very bad sound isolation from the street and corridor. The room and bathroom could use some refurbish and deep cleaning between users.

very comfortable mattress, fresh towels and daily cleaning, coffee and tea machine

Stayed in April 2023

Only 2 lifts, one was out of order for 3 days if our 7 day stay. Room and storage was too small for the 3 of us staying. The hotel’s processing of International credit / debit cards did not work. Caused me a massive problem. My UK bank confirmed the card was being rejected was due to the hotel processing it incorrectly, but the hotel denied this. While in New York at restaurants, subways, attractions etc., and in another hotel in Providence RI I did not have any problems using my card. International card users be warned !

Location was ideal, located in central Manhattan.

Stayed in June 2023

small place. tub was not in very good conditions

Stayed in June 2023

Room was exceptionally small and dated. The front was less than appealing and there were no tables/chairs outside to sit on. Looks unkept and ignored.

Location was great

Stayed in May 2023