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  5. Reviews of The Chelsean New York

Reviews of The Chelsean New York This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

160 West 25th Street, Chelsea, New York, NY 10001, United States of America

#375 of 414 hotels in New York

Guests' Choice

Review Score

Based on 892 hotel reviews

7.1

Score breakdown

  • Cleanliness

    7.2

  • Comfort

    7.3

  • Location

    8.7

  • Facilities

    6.9

  • Staff

    7.9

  • Value for money

    7.0

  • Free Wifi

    8.5

Verified guest reviews from real Bookers

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Showing 76 - 100

  • Reviewed: January 31, 2024

    7.0
    Good
    • Leisure trip
    • Travelers with friends
    • Guest Room, 1 King
    • Stayed 5 nights
    • Submitted from a mobile device

    Very cold in the room, the walls are thin so it is very loud as you hear other guests and outside world

    Location was amazing!! Nice Staff, clean rooms.

    Stayed in January 2024

  • Reviewed: January 30, 2024

    8.0
    Very Good
    • Business trip
    • Family with young children
    • Guest room, 2 Queen, Corner room
    • Stayed 5 nights
    • Submitted from a mobile device

    Very good Location

    Stayed in January 2024

  • Reviewed: January 12, 2024

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Guest Room, 1 King
    • Stayed 7 nights
    • Submitted from a mobile device

    The room for 4 people was the same size as the room for 2. Too tight. Not recommendable to book a room for 4

    The location

    Stayed in January 2024

  • Reviewed: January 11, 2024

    6.0
    Pleasant
    • Leisure trip
    • Group
    • Guest room, 2 Double, High floor
    • Stayed 5 nights

    It was super noisy

    Good location and spacious room

    Stayed in November 2023

  • Reviewed: January 11, 2024

    7.0
    Very overpriced and in need of updating . Most reception staff very helpful apart from the man on reception when we boo
    • Leisure trip
    • Family with young children
    • Guest room, 2 Double
    • Stayed 5 nights
    • Submitted from a mobile device

    First room was cramped and extremely noisy as next to a very loud club with a private party until well into the early hours x. We complained and moved to the 10th floor, which was a better room but issue with blocked toilet and Bath room flooded. This was rectified immediately thankfully .

    Central position for attractions

    Stayed in December 2023

  • Reviewed: January 8, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Guest room, 1 King, High floor
    • Stayed 3 nights
    • Submitted from a mobile device

    The lights beside the bed did not work, the bathroom door very squeaky

    Location and clean

    Stayed in January 2024

  • Reviewed: December 31, 2023

    7.0
    Ok but wouldn’t rush back.
    • Leisure trip
    • Family with young children
    • Guest room, 2 Queen, Corner room, High floor
    • Stayed 11 nights
    • Submitted from a mobile device

    Staff were not interested in helping. Someone on our floor was smoking weed at 2am. You could smell it. I went down to reception to complain and the desk clerk shrugged their shoulders and asked what she was expected to do. She gave me some air freshener and told me to spray that. I told her if she wasn’t going to act on the smell I was also making a noise compliant from the same room. She was like yeh I’ll send someone up to check it out. I waited outside my room for 30mins and no one came up.

    Room was great for what we needed. Two beds and a shower. Could do with an extra suitcase stand and side table.

    Stayed in December 2023

  • Reviewed: December 31, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Guest room, 2 Queen, Corner room
    • Stayed 5 nights
    • Submitted from a mobile device

    The view but it didn't matter as we were out every day

    Good location, clean accommodation

    Stayed in December 2023

  • Reviewed: December 31, 2023

    7.0
    Great value, good location would book again.
    • Leisure trip
    • Family with young children
    • Guest room, 2 Queen, Corner room
    • Stayed 5 nights
    • Submitted from a mobile device

    The pub in the hotel wasn't my cup of tea.

    Great location, just outside the busy times square area. Comfy beds and clean rooms. For the price we paid we were happy with what we got. Good tube links with in 5 minute walk from hotel.

    Stayed in December 2023

  • Reviewed: December 22, 2023

    7.0
    Location is amazing, next to the subway on a bit of a quiet street (New York standards). The rooms are fine, just a bit
    • Leisure trip
    • Family with young children
    • Guest room, 2 Double
    • Stayed 3 nights
    • Submitted from a mobile device

    Can’t believe this is part of Marriott chain.

    Small rooms than it shows in pictures on the website.

    Stayed in December 2023

  • Reviewed: December 18, 2023

    6.0
    Small room in noisy central location
    • Leisure trip
    • Family with young children
    • Guest room, 2 Double
    • Stayed 7 nights
    • Submitted from a mobile device

    Small room, noisy, some dodgy characters on the same street at night, did I mention noisy? Not for light sleepers...

    Good location, pillow was super comfy, wi-fi was super fast, good selection of TV channels

    Stayed in December 2023

  • Reviewed: December 8, 2023

    8.0
    Comfortable
    • Leisure trip
    • Family with young children
    • Guest Room, 1 King
    • Stayed 6 nights
    • Submitted from a mobile device

    Found the bedroom really cold, and the area where you check in so a little tiny.

    Close by to everything, and after a busy day coming back to a clean room

    Stayed in November 2023

  • Reviewed: December 7, 2023

    8.0
    Wonderful experience
    • Leisure trip
    • Family with young children
    • Guest room, 2 Queen, Corner room
    • Stayed 4 nights

    The room was smaller than I expected. It was still okay.

    The location was wonderful. The evening staff was great.

    Stayed in December 2023

  • Reviewed: December 7, 2023

    8.0
    Fabulous city, with a comfortable stay
    • Leisure trip
    • Group
    • Guest room, 2 Queen, Corner room
    • Stayed 5 nights
    • Submitted from a mobile device

    A little tired, could do with a good clean and redecoration

    Location and comfort

    Stayed in December 2023

  • Reviewed: December 6, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Guest room, 2 Queen, Corner room, High floor
    • Stayed 3 nights
    • Submitted from a mobile device

    It was not like the photos on the booking site

    It was in a convenient location.

    Stayed in December 2023

  • Reviewed: December 4, 2023

    8.0
    Very Good
    • Leisure trip
    • Travelers with friends
    • Guest room, 2 Queen, Corner room
    • Stayed 4 nights
    • Submitted from a mobile device

    Can't fault it for what we paid but bedroom lighting could be better.

    Corner room with 2 double beds had ample space. Room was cleaned daily, towels changed daily, Rooms were very clean, as we're towels and bedding. For the price the hotel was spot on. Great location for exploring Manhattan.

    Stayed in December 2023

  • Reviewed: December 1, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Guest room, 2 Double
    • Stayed 6 nights
    • Submitted from a mobile device

    .

    It was convenient and easy access to the most Subway stations

    Stayed in November 2023

  • Reviewed: November 29, 2023

    7.0
    Generally good value for money given Nee York location
    • Leisure trip
    • Couple
    • Guest room, 1 King, High floor
    • Stayed 7 nights
    • Submitted from a mobile device

    Reception was sometimes poorly staffed and restaurant facilities poor

    Location to subway and restaurants

    Stayed in November 2023

  • Reviewed: November 13, 2023

    8.0
    Overall a very positive stay and experience. Clean and comfortable. Staff was a plus.
    • Leisure trip
    • Couple
    • Guest room, 2 Queen, Corner room
    • Stayed 3 nights

    Room was too small to accommodate more than one large suitcase -- no place to put any additional luggage. Bathroom could have used a modernization -- starting with more towel racks. No face washcloths were provided. Sheer window curtains would have been a nice touch that afforded more light and privacy in the room. Airport shuttle service was spotty and our reservation was messed up.

    Hotel location is good. Facilities were clean and functional. Staff was friendly and helpful. Beds were comfortable.

    Stayed in November 2023

  • Reviewed: November 8, 2023

    7.0
    It is in a great location, fine if you just use it for sleep, no much amenities in the hotel.
    • Leisure trip
    • Family with young children
    • Guest room, 2 Double, High floor
    • Stayed 5 nights

    Room is small, there is not fridge, everything seems to be old.

    Location, it is in the middle of multiple things.

    Stayed in November 2023

  • Reviewed: October 23, 2023

    8.0
    It was a very spacious room for 4 and bed very comfy
    • Leisure trip
    • Group
    • Guest room, 2 Queen, Corner room, High floor
    • Stayed 3 nights

    lobby area could be nicer no refrig

    all okay!

    Stayed in October 2023

  • Reviewed: October 22, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Guest room, 2 Queen, Corner room
    • Stayed 7 nights
    • Submitted from a mobile device

    The furniture is a bit outdated ... New York style ... anyway, room was comfortable.

    The hotel is very well located, 5min walk to the closest subway, coffee shops and convenience stores all there. You can also walk to Times Square, ~20min. There is a fitness room downstairs although a small one. Initially we had a room facing the street with no special view, we then moved to a high floor room with a superb view of Manhattan - partial of course - skyline. The beds were comfortable and we had enough space in the closet. The staff was always corteous and willing to help, mainly in reception but also housekeeping.

    Stayed in September 2023

  • Reviewed: October 18, 2023

    6.0
    I guess this is what you have to settle with for this price in Manhattan
    • Leisure trip
    • Family with young children
    • Guest room, 2 Double, High floor
    • Stayed 5 nights
    • Submitted from a mobile device

    Rooms were worn out and very small.

    Location and view were great.

    Stayed in October 2023

  • Reviewed: October 16, 2023

    7.0
    Fine for the price and location
    • Business trip
    • Solo traveler
    • Guest room, 2 Queen, Corner room, High floor
    • Stayed 3 nights

    Basement/lower floor where you grab ice creeped me out a little.

    It's a great location. The hotel itself is fine ("fine" seems like the best word). It's not particularly good or particularly bad. What I would expect for the price.

    Stayed in October 2023

  • Reviewed: October 13, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Guest room, 2 Queen, Corner room
    • Stayed 5 nights
    • Submitted from a mobile device

    We arrived late... So we had to accept what was available but they did offer to change our room once another became available but the other ladies didn't want to repack.

    The staff- Second to None! David is exceptional- Very helpful and informative. Everyone was extremely pleasant.

    Stayed in September 2023

Showing 76 - 100

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