1010 Northgate Drive, San Rafael, CA 94903, United States of America
#4 of 12 hotels in San Rafael
Guests' ChoiceBased on 820 hotel reviews
8.2Cleanliness
8.8
Comfort
8.8
Location
8.6
Facilities
8.4
Staff
8.7
Value for money
8.0
Free WiFi
7.4
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 2, 2024
Kate
United KingdomWith room service every other day I would have expected a more generous coffee/milk provision in the room.
Clean, friendly staff. Pool area was lovely. Nice bar staff.
Stayed in April 2024
Reviewed: April 12, 2024
Yvonne
GermanyVery nice staff, good service and super comfortable beds!
Stayed in April 2024
Reviewed: March 26, 2024
Angela
AustraliaThe hotel had laundry services however were unable to provide support in getting me quarters to operate this. It is one thing to provide facilities and a second is to make it easy for guests to use it.
Rooms were were well equipped and included a bar-fridge and microwave which was a bonus. Beds were comfortable and I appreciated the comforts of a robe and bathroom supplies which helped my stay.
Stayed in March 2024
Reviewed: March 25, 2024
Steven
United States of AmericaProperty is super large so finding your room takes time. The fact they advertise breakfast but then charge you $20 for continental breakfast is crazy.
Beds were ok. Staff were friendly.
Stayed in March 2024
Reviewed: March 20, 2024
Yling
SingaporeVery nice place and friendly staff! Breakfast was great too - it's not always a buffet spread though (I think it depends on the crowd).
Stayed in January 2024
Reviewed: February 20, 2024
Marzena
IrelandNothing to dislike .
Very nice staff and amazing breakfast . Clean rooms and hotel . Great value for money . Bonus free parking for cars .
Stayed in February 2024
Reviewed: February 17, 2024
Kristin
United States of AmericaNothing
Bar/lounge area, comfortable beds
Stayed in January 2024
Reviewed: December 28, 2023
Guangfu
United States of AmericaNothing
Comfortable bed, dog friendly room can go to the yard easily
Stayed in December 2023
Reviewed: December 13, 2023
Diane
United States of AmericaSome of the room furniture was a bit tired
Great location close to shops and just off the freeway. Really friendly and helpful staff.
Stayed in December 2023
Reviewed: November 27, 2023
Kimberly
United States of AmericaApparently someone purchase some items and Charged it to my room just by giving them the room number Without staff asking for I d so i'm not happy about that.
The hotel was nice and clean and the staff was very welcome me
Stayed in November 2023
Reviewed: November 26, 2023
John
United States of Americaroom was clean and comfortable. Did not eat at the hotel
Stayed in November 2023
Reviewed: November 10, 2023
Michelle
United States of AmericaTiny bathroom, difficult to use cable, not easy to find a channel.
Decent Location, pleasant staff. Mildly outdated room. The restaurant was nice. Good breakfast buffet for the price.
Stayed in November 2023
Reviewed: November 7, 2023
Christine
United States of AmericaRoom overlooking freeway is too loud
Convenient location, clean, friendly staff
Stayed in November 2023
Reviewed: November 6, 2023
Julianr
United KingdomNoise from room above in early morning. Air conditioning so loud had to turn it off.
Convenient stopping point heading to SFO.
Stayed in November 2023
Reviewed: October 23, 2023
Dorothy
United States of AmericaThe location was great for the event we attended.
Stayed in October 2023
Reviewed: October 17, 2023
Luciana
BrazilI really like the place but they need to renew the furniture because it seems there's no maintenance in the bedrooms.
Stayed in September 2023
Reviewed: October 9, 2023
Myrna
CanadaThe towels were clean but “ crunchy”.
Clean, good location for our needs. Family enjoyed the pool.
Stayed in October 2023
Reviewed: September 30, 2023
Mike
United States of AmericaBed was great Able to open large window that did not have a screen View of pool and hills to the east
Stayed in September 2023
Reviewed: September 29, 2023
Mervin
CanadaThe hotel restaurant was poor service, wrong orders and had no bread to fill complete food orders! We were not even compensated for inadequate service.
Stayed in August 2023
Reviewed: September 26, 2023
Rebekah
United States of AmericaCheck in was messy. Staff was overwhelmed and undertrained. We had mix up with our room, first told to wait for awhile for a clean room (after check in time) then given keys to an occupied room. Third time at the desk we actually got keys to an empty, clean room. Staff did sort it out but not in a way that gave us confidence or reassurance and not offered anything for the inconvenience.
Room was clean and comfortable. Hotel has many amenities. We enjoyed the outdoor space and the bar.
Stayed in September 2023
Reviewed: September 26, 2023
Allan
United KingdomLack of room service and, amazingly, no safe in the room which meant I had to carry my passports, monies, etc., at all times during my stay.
The room was nice, large and comfortable. The breakfasts were excellent every day.
Stayed in September 2023
Reviewed: September 21, 2023
Jean
United States of AmericaPrice, but there aren't many hotels in the area
Location
Stayed in September 2023
Reviewed: September 11, 2023
Nancy
CanadaPool, hot tub, quiet, comfy, restaurant on site with healthy options !
Stayed in September 2023
Reviewed: September 9, 2023
Navani
United States of AmericaWe asked for chilli flakes and oregano on the first night and the 3rd night there. The 1st night after a lot of confusion, we got it. But the 3rd night one of the staff was a little rude to us and said “I can’t get it for you today, you can get it yourself. It’s not my job.” We felt, he could have politely guided us to the right person to talk to, or delegated it to somebody, rather than being rude to a customer. Also, we had asked for plates on 2 occasions, and after using it, those plates were never cleaned up from the rooms. They were dirty used plates, always lying around in the room, even after a clean up of the place.
We had a nice stay.
Stayed in September 2023
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