2850 Crittenden Drive, Louisville, KY 40209, United States of America
#89 of 147 hotels in Louisville
Guests' ChoiceBased on 177 hotel reviews
7.8Cleanliness
8.5
Comfort
8.5
Location
8.6
Facilities
8.1
Staff
8.6
Value for money
7.8
Free WiFi
8.8
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: April 26, 2024
Melissa
United States of AmericaThere was only one elevator and it was slow then the pool was closed for maintenance with no warning
Front desk man was awesome and the veterans Things are really nice
Stayed in March 2024
Reviewed: March 24, 2024
William
United States of AmericaThe lack of restaurant staff, the elevator was intermittent and not smooth operationally.
The convenience to the expo center.
Stayed in March 2024
Reviewed: December 6, 2023
Huff
United States of AmericaThe pool was very cloudy...we didn't use it. The restaurant and bar were not open. This is why I didn't give a perfect score.
The location is perfect with easy access to the expo center and Churchill Downs. Room was spacious, comfortable and clean. Staff was accommodating and polite
Stayed in December 2023
Reviewed: October 9, 2023
Deaaron
United States of AmericaN/A
Close to zoo and downtown!
Stayed in October 2023
Reviewed: August 5, 2023
Dianna
United States of America300/night should include breakfast I don't like it when hotels elevate prices during events. Ants ate my fudge :( The lighting in room was odd and hard to turn on in the dark. Nothing was set for the light switches and there was only one setting...bright!
It was clean... the staff was extremely friendly... it was quiet in the room.
Stayed in August 2023
Reviewed: August 4, 2023
Brenda
United States of AmericaThe pool was closed for maintenance, so the grandkids were sad. We understand that things were being updated in the hotel. We wish the suite would have had a table with more seating and a 2nd bathroom.
The hotel was clean, and the staff were helpful. We appreciated the shuttle to Kentucky Kingdom. This was exactly what we needed for our stay.
Stayed in August 2023
Reviewed: August 3, 2023
Jean
United States of AmericaMy family and I had a great time there. The room was beautiful and staff were very friendly. I would definitely stay again whenever I’m in area. Highly recommend!
Stayed in August 2023
Reviewed: July 31, 2023
Shawn
United States of AmericaAsked for extra towels and never received them. Also breakfast was included but the people cooking , were not very friendly and seemed annoyed that u were there. breakfast was supposed to run until 10am however they were breaking down and not replenishing anything after 9. I get u want to clean up and get outta there but not very professional. probably won't go back for that reason. Being rude to me is one thing but my wife and kids, that's unacceptable.
Hotel was nice and clean. Pm kitchen and bar staff were great, very friendly and attentive. Host kept the pool open after hours so kids could swim. She was awesome.
Stayed in July 2023
Reviewed: July 22, 2023
Breonca
United States of AmericaThe ants
The surrounding
Stayed in July 2023
Reviewed: April 3, 2023
William
United States of AmericaThere was no way to find a channel giude for the tv and the in room coffee service was lacking condiments.
The check-in was quick and efficient. The restaurant was not very friendly or accommodating. Did not use any other services.
Stayed in April 2023
Reviewed: March 30, 2023
Amy
United States of AmericaThe breakfast buffet was very lacking in taste and choice, especially for the fact it wasn't complementary.
The room was very clean, the pillows and bed were quite comfortable. The shower pressure was good and the water was hot.
Stayed in March 2023
Reviewed: March 14, 2023
Kydiva
United States of AmericaNo microwave
Clean
Stayed in March 2023
Reviewed: February 3, 2023
William
United States of AmericaBreakfast not good. Poorly prepared eggs and bacon.
The staff were some of the friendliest people I’ve met in a long time.
Stayed in February 2023
Reviewed: January 23, 2023
Ricky
United States of Americaappliances in rooms were very out of date.
Pool was great! Location to our event was excellent.
Stayed in January 2023
Reviewed: January 2, 2023
Jasmin
United States of AmericaThe Bar/Restaurant was ok.
Room was nice and comfortable 😌
Stayed in January 2023
Reviewed: December 12, 2022
Rachael
United States of AmericaWas not happy the elevator was broken down when we came back from our family outing And we was on the six floor and it was 2 in the morning.
Very beautiful place nice people
Stayed in December 2022
Reviewed: December 10, 2022
Robert
United States of Americavery close to SDF for our flight out at 0600
The concierge was great!
Stayed in December 2022
Reviewed: October 16, 2022
Melanie
United States of AmericaComfortable Room
Stayed in October 2022
Reviewed: September 6, 2022
Wayne
United States of AmericaThere were curtains that could be closed and the shades were NOT blackout shades. City lights shone right through the shades—not good! And the bathroom door could not shut!
it was clean! Staff was great!
Stayed in September 2022
Reviewed: July 4, 2022
Herman
United States of Americait was closed to the waterpark your head on the inside swimming pool ,and weigh room
Stayed in July 2022
Reviewed: June 19, 2022
Morgan
United States of Americafor the price of the room breakfast should be offered to guest free, not have to pay $10 a person. I understand the restaurant for dinner.
it was convenient to the places I was visiting.
Stayed in June 2022
Reviewed: June 7, 2022
Dmarie
United States of AmericaPurchase quality products ie, iron
The iron was cheap and burned my clothes.
Stayed in May 2022
Reviewed: June 1, 2022
Marlene
United States of AmericaBreakfast included
Convenient location
Stayed in May 2022
Reviewed: May 15, 2022
Stacy
United States of AmericaThe hot tub had wood boards over it so there was no relaxing in it like I thought we could and no microwave in the room.
The room was very nice and extremely clean
Stayed in May 2022
Las Vegas, USA
Chiassa Superiore, Italy
Ponca City, USA
Suzhou, China
Reykjavík, Iceland
Jakarta, Indonesia
Šibenik, Croatia
Vercurago, Italy
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content