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  5. Reviews of Francis Scott Key Family Resort

Reviews of Francis Scott Key Family Resort This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

12806 Ocean Gateway, West Ocean City, Ocean City, MD 21842, United States of America

#40 of 110 hotels in Ocean City

Guests' Choice

Review Score

Based on 2095 hotel reviews

8.0

Score breakdown

  • Cleanliness

    7.9

  • Comfort

    7.9

  • Location

    8.9

  • Facilities

    8.1

  • Staff

    8.8

  • Value for money

    8.1

  • Free Wifi

    8.4

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: May 31, 2024

    7.0
    N/A
    • Family with young children
    • Deluxe Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    The was dog poop everywhere.

    The indoor pool was close to my resort.

    Stayed in May 2024

  • Reviewed: May 29, 2024

    7.0
    People need to watch their kids better
    • Leisure trip
    • Family with young children
    • Deluxe Double Room
    • Stayed 4 nights
    • Submitted from a mobile device

    The aggressive behavior allowed in the pool areas. The lack of supervision. The pillows, linens, and towels and a musty odor, as did the room

    I loved the shuttle to the boardwalk. I enjoyed the late pool hours. Unfortunately there were over crowding and aggressive behavior in the indoor pool that we were not comfortable with so we were unable to use that.

    Stayed in May 2024

  • Reviewed: May 27, 2024

    8.0
    Other than the facility not being handicapped accessible we had a very good time. The staff was very helpful and kind.
    • Leisure trip
    • Family with young children
    • Standard Double Room with Two Double Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    It wasn’t handicapped accessible.

    The set up, the amenities, the cleanliness and the kind and helpful staff.

    Stayed in May 2024

  • Reviewed: May 27, 2024

    8.0
    Very Good
    • Business trip
    • Family with young children
    • Deluxe Double Room
    • Stayed 2 nights

    We were very pleased and happy with all the services and amenities, we arrived early and we were able to check in early and access all the amenities very early. all staff were a very friendly and helpful. It is very family friendly, we loved the shuttle rides to the boardwalk. We would definitely stay there again.

    Stayed in May 2024

  • Reviewed: May 20, 2024

    7.0
    We enjoy coming as a family with relatives who stay in other rooms for a getaway weekend and enjoy the facilities you of
    • Leisure trip
    • Family with young children
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    We enjoy the efficiency rooms with the small kitchenette but the bathrooms really need work. Our tub was cracked and peeling, the bathrooms are 1 step up from a camper bathroom. Mildew, black dirt or mold on baseboards and walls. Yellow “coffee” Stains and drips on walls that are not seen by housekeeping.

    Lots of activities to keep the family busy. We love the pool and movie night.

    Stayed in May 2024

  • Reviewed: May 20, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Cleanliness of bathroom could have been better , poor water pressure and difficult to get hot water.

    Location and amenities

    Stayed in May 2024

  • Reviewed: May 16, 2024

    9.0
    Excellent.
    • Leisure trip
    • Family with young children
    • Standard Double Room with Two Double Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    Everything.

    Stayed in May 2024

  • Reviewed: May 16, 2024

    9.0
    It was a great get away for me and my family. We loved all the hotel had to offer!
    • Leisure trip
    • Family with young children
    • Standard Queen Room
    • Stayed 1 night

    The bed make my back hurt the next day so maybe update the mattress.

    I love all the activities and the pool was amazing!

    Stayed in May 2024

  • Reviewed: May 15, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Standard Double Room with Two Double Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    The rooms were very outdated and didn’t feel the cleanest

    Loved the pool and employees!

    Stayed in May 2024

  • Reviewed: May 15, 2024

    8.0
    Great for families.
    • Leisure trip
    • Family with young children
    • Double Room with Sofa Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    The worst sheets ever. Very scratchy. So we make sure to always bring our own blankets and pillows. Not a huge deal.

    Great location, very clean, nice staff, a lot to enjoy

    Stayed in May 2024

  • Reviewed: May 14, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Double Room with Sofa Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    The playground could have Maybe a baby swing or some type of equipment for littler children to play.

    The free mini golf and movie with popcorn

    Stayed in May 2024

  • Reviewed: May 13, 2024

    9.0
    Excellent and would recommend to families.
    • Leisure trip
    • Family with young children
    • Standard Queen Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing to dislike about the property

    The amenities, clean, friendly staff.

    Stayed in May 2024

  • Reviewed: May 11, 2024

    9.0
    Wonderful
    • Family with young children
    • Standard Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Can't wait to come back in July!

    Stayed in May 2024

  • Reviewed: May 6, 2024

    8.0
    Nice place to stay with family.
    • Leisure trip
    • Couple
    • Standard Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Could use a lamp between the two beds. Overhead light was only light source in bedroom portion. Walls are thin and can hear TV and conversations from next door room.

    Spacious room, plenty to do, Hostess was very kind and helpful.

    Stayed in May 2024

  • Reviewed: May 5, 2024

    9.0
    Comfy and convenient
    • Leisure trip
    • Couple
    • Standard Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Stairs in lodge

    Family friendly and good location

    Stayed in May 2024

  • Reviewed: May 5, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Standard Double Room with Two Double Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    No microwave

    Stayed in May 2024

  • Reviewed: April 30, 2024

    8.0
    Overall, it was a great experience for a family resort.
    • Leisure trip
    • Family with young children
    • Deluxe Double Room
    • Stayed 2 nights

    Housekeeping could have been better. Towels/wash clothes were not left on day 2. Bathroom was not cleaned properly. Hair all over floor.

    Pools were fun for the kids. Movie Night was great selections. Easter weekend. Close to everything. Easy access to food, shopping and boardwalk.

    Stayed in March 2024

  • Reviewed: April 30, 2024

    7.0
    Okay
    • Leisure trip
    • Family with young children
    • Deluxe Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    I didn’t like that there were ants everywhere sink bed floor walls. Also they didn’t specify when booking that the outdoor pool was closed. I didn’t like that before checkout cleaning staff open the door didn’t even knock and I’m glad I had the inside chain on or they would’ve gotten in. That was a whole hour before checkout. They apologized but still.

    I like that you can tell they can accommodate a lot of people. And staff was nice specially at the indoor pool and cleaning staff.

    Stayed in April 2024

  • Reviewed: April 29, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard Queen Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The room was more motel like than resort. The room was clean on the surface, but a kids toy rolled under the bed and when I went to get it there was shoes and balls of hair. The room was non smoking but the scent of weed irradiated throughout the whole building. There was Easter candy under the safe. For the two nights we were there it wasn't bad, but if we were there for a longer stay I would definitely want to be in the cottages.

    The pool and location were great. We only got to see the indoor but the outdoor pool looked like it would be a great time when in season. The beds were comfortable and the staff was quick to address needs.

    Stayed in April 2024

  • Reviewed: April 29, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Double Room with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Rooms are a little out dated

    Love the indoor pool and amenities.

    Stayed in April 2024

  • Reviewed: April 25, 2024

    7.0
    Great family fun, we will be back next year
    • Leisure trip
    • Family with young children
    • Standard King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Beds are not the most comfortable. Doors to room shut weird, you need to be sure they latch.

    Great staff. Fun for kids and they liked the indoor pool, mini golf and movie night.

    Stayed in April 2024

  • Reviewed: April 23, 2024

    7.0
    Good place but in need of updates
    • Leisure trip
    • Family with young children
    • Standard Queen Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The room was outdated, and like the ship in front of our room we were sinking in those mattresses (very uncomfortable) you could literally feel you were sleeping in a hole.

    Good location, close to restaurants, stores and the beach. The room was clean.

    Stayed in April 2024

  • Reviewed: April 21, 2024

    7.0
    It was just a quick over night stay we didn’t get to enjoy the extras
    • Family with young children
    • Double Room with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Seemed outdated and our room was a little dirty. Like stuff on the bathroom walls ew.

    That it was affordable. Beds were comfortable

    Stayed in April 2024

  • Reviewed: April 13, 2024

    8.0
    Francis Scott Key Family Resort
    • Leisure trip
    • Family with young children
    • Standard Queen Room
    • Stayed 3 nights
    • Submitted from a mobile device

    The linens on the bed were awful. The rooms were kind of small for a family who is staying more than a night or two. The bathroom is small. The toilet is on top of the tub and right behind the door.

    The indoor pool was the perfect depth for my littles. They had a good time and I could worry less about "the deep end". Life jackets and other devices were also offered! The playground was nice for smaller children, but my children (11, 9, 8) found it a little "booooring". Basketball, volleyball, and mini golf are all available. As are grills and picnic tables. During peak there is an outdoor pirate ship pool and a splash pad! There's a snack bar inside the indoor pool. I also liked the movie theater in the main building. The location was excellent. In summer though it wouldn't be the same! Traffic would be awful!

    Stayed in April 2024

Showing 1 - 25

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