12806 Ocean Gateway, West Ocean City, Ocean City, MD 21842, United States of America
#42 of 110 hotels in Ocean City
Guests' ChoiceBased on 2100 hotel reviews
8.0Cleanliness
7.9
Comfort
7.9
Location
8.9
Facilities
8.2
Staff
8.8
Value for money
8.1
Free Wifi
8.3
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: June 11, 2024
David
United States of AmericaThe cleaning lady opened door while we were sleeping and it takes forever for water to go down the drain in tub
Family friendly
Stayed in June 2024
Reviewed: June 9, 2024
Chelsea
United States of AmericaNo breakfast
Location, staff was nice, a lot to do on property
Stayed in June 2024
Reviewed: June 9, 2024
Emily
United States of AmericaThe rooms themselves could have been cleaner. The bathroom needed a good thorough wipe down with Clorox. There was also a fly problem. We were killing 10-15 flies a day in the room. Normally this means things aren’t being cleaned properly and they’re hatching somewhere near by. Bedding could also use an upgrade- but this can be easily fixed by bringing your own.
We loved the shuttle service, this was a great perk to have and is the reason we’d stay again. We also enjoyed the other free amenities- having an indoor pool was great for the days the weather wasn’t very nice. We weren’t there long but we look forward to getting to enjoy mini golf during our next stay.
Stayed in June 2024
Reviewed: June 9, 2024
Crystal
United States of AmericaRequested early check in, done this every year and never had a problem. This year woman a desk was rude with husband and he even had to request to pool bands himself. She told him room wasn't ready, but she'd get housekeeping on it. She didn't call. My husband stood there until she did and she said they'd call wife (me) phone when ready. We went to the beach, no call, I called after 2 hrs and she confirmed room ready. She didn't give us new bands so we had to return to the office to get new ones since our first ones wouldn't snap back on. Another front desk issue.... when my husband checked in, she charged him an extra 100 to upgrade a room. I've never had this happen. Usually we are just upgraded if available. I would have gone in but I didn't want to ruin the trip from the start. Day 2 I called and asked for heavy blankets. Had to call back after 2 hours and remind, then received. Pool and bar fabulous as always. Bathrooms were cleaner this year. Hot tub still cold. Has been for years. They were out of the crab pizza the entire 3 days there....bummer only thing I like on menu so we did uber eats. Drinks at bar were great as well as the amazing service. Inside pool stunk this year. The lifeguard on duty was an ass, sorry he was. He would warn kids not to run, I get that, I yell at my kids not to as well. Another child was hustling to slide, and he blew his whistle and shut down the slide. He didnt reopen it until after we left, which at least an hour. My kids love the slide and this was overkill. Our last night apparently someone pooped in the pool and the we closing in down for an hour. We have just arrive when this happened, no announcements were made. Another family told us. I don't even think it was reopened because I saw the same lifeguard come over to the outside pool to hang with his buddies. So think he just shut it down.
We stayed there every year past 6 years, price is good for early June. Outdoor pool great and Donna is amazing, great to see a familiar face every year.
Stayed in June 2024
Reviewed: June 7, 2024
Noel
United States of AmericaI didn't like the fact that when I arrived to check in I was told I would be called when my room was ready and i was not called I had to call to see if it was ready then at checkin I was asked how did I get the wristband I had on by the same person that did my pre registration and gave me the wristband. My room also had ants but other than that room was fine
I liked the everything about the resort itself amd the location
Stayed in June 2024
Reviewed: June 6, 2024
Jamaal
United States of AmericaVery clean, kids had stuff to do, enjoyed the shuttle to the beach.
Stayed in June 2024
Reviewed: June 3, 2024
Angelica
United States of AmericaPool to small and the water was freezing. There should have stronger rules about teenagers and young adult’s behavior and curfew… they were running around, yelling, laughing during movie time. The same during after 11 pm no one should be goofing around, jumping, running, laughing loud, screaming when others are trying to sleep. I called the front desk and reported that the people above from us were doing all the above at 1:09 am. They stop for a while then they were at it again at 3 am, 5 am and 6:46 am… They should have security doing rounds, specially at night.
Kid friendly, shuttle to the boardwalk . Movie night. Affordable alcoholic drinks.
Stayed in June 2024
Reviewed: June 3, 2024
Tia
United States of AmericaVery little
Everything
Stayed in June 2024
Reviewed: June 3, 2024
Elizabeth
United States of AmericaClean,
Stayed in June 2024
Reviewed: June 2, 2024
Heather
United States of AmericaRooms were run down, old.
Location was great
Stayed in May 2024
Reviewed: June 1, 2024
Megan
United States of AmericaThe beds!!! Lol my poor back. And the room was slightly dirty we went to use the ice bucket and it was covered in dirt.
This was a great place to stay with kids. Lots to keep them occupied with.
Stayed in May 2024
Reviewed: June 1, 2024
Liza
United States of AmericaThat they don't have a breakfast provided. Didn't like having to carry baggage upstairs.
Loved the little bar in the indoor pool area. Staff and lifeguards were on point. Alot of things to do. However weather did not cooperate. Was close to boardwalk and assateague island.
Stayed in May 2024
Reviewed: May 31, 2024
Jessica
United States of AmericaThe was dog poop everywhere.
The indoor pool was close to my resort.
Stayed in May 2024
Reviewed: May 29, 2024
Elizabeth
United States of AmericaThe aggressive behavior allowed in the pool areas. The lack of supervision. The pillows, linens, and towels and a musty odor, as did the room
I loved the shuttle to the boardwalk. I enjoyed the late pool hours. Unfortunately there were over crowding and aggressive behavior in the indoor pool that we were not comfortable with so we were unable to use that.
Stayed in May 2024
Reviewed: May 27, 2024
Beth
United States of AmericaIt wasn’t handicapped accessible.
The set up, the amenities, the cleanliness and the kind and helpful staff.
Stayed in May 2024
Reviewed: May 27, 2024
Claudia
United States of AmericaWe were very pleased and happy with all the services and amenities, we arrived early and we were able to check in early and access all the amenities very early. all staff were a very friendly and helpful. It is very family friendly, we loved the shuttle rides to the boardwalk. We would definitely stay there again.
Stayed in May 2024
Reviewed: May 20, 2024
Jennifer
United States of AmericaWe enjoy the efficiency rooms with the small kitchenette but the bathrooms really need work. Our tub was cracked and peeling, the bathrooms are 1 step up from a camper bathroom. Mildew, black dirt or mold on baseboards and walls. Yellow “coffee” Stains and drips on walls that are not seen by housekeeping.
Lots of activities to keep the family busy. We love the pool and movie night.
Stayed in May 2024
Reviewed: May 20, 2024
Jamie
United States of AmericaCleanliness of bathroom could have been better , poor water pressure and difficult to get hot water.
Location and amenities
Stayed in May 2024
Reviewed: May 16, 2024
Allan
United States of AmericaEverything.
Stayed in May 2024
Reviewed: May 16, 2024
Pam
United States of AmericaThe bed make my back hurt the next day so maybe update the mattress.
I love all the activities and the pool was amazing!
Stayed in May 2024
Reviewed: May 15, 2024
Lofton
United States of AmericaThe rooms were very outdated and didn’t feel the cleanest
Loved the pool and employees!
Stayed in May 2024
Reviewed: May 15, 2024
Heather
United States of AmericaThe worst sheets ever. Very scratchy. So we make sure to always bring our own blankets and pillows. Not a huge deal.
Great location, very clean, nice staff, a lot to enjoy
Stayed in May 2024
Reviewed: May 14, 2024
Melissa
United States of AmericaThe playground could have Maybe a baby swing or some type of equipment for littler children to play.
The free mini golf and movie with popcorn
Stayed in May 2024
Reviewed: May 13, 2024
Kristine
United States of AmericaNothing to dislike about the property
The amenities, clean, friendly staff.
Stayed in May 2024
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