This is my third time staying there. The first two times were excellent. This time, however, our room smelled. The curtains to the bunk beds were also stained. I had to body slam myself against the door for it to open or close, but I understand that it's an old building.

Great location, beautiful bathrooms and lobby, and a great price.

Stayed in May 2024

Water dispenser have to go to the basement gym room. The dryer is not dry at all, i paid $2.50 but my clothes still wet

Good location.

Stayed in April 2024

Could definitely use the carpets replaced. Lots of stains.

Perfect location! Everything was accessible right from the hotel, bar was nice.

Stayed in April 2024

Room was very very small, no room for luggage. It was very dated too.

The location was fabulous. Walkable to all key things we wanted to see

Stayed in April 2024

Bring ear plugs if noise bothers you. We could hear the music from the bar plus lots of outdoor noise/sirens etc. during the night. Our room smelled unpleasant and the carpet had stains. This hotel needs to rip out all the carpet and replace it with floors that are easy to keep very clean.

We were very warmly welcomed by Matthew at reception and the other people working at the hotel were friendly too. It has a great atmosphere and fun music. The parking is close by and Matthew went out of his way to help us figure it out! FreeHand is in a really great location with Trader Joe's a short walk (3 minutes) away, tons of restaurants/shops and the nearby beautiful river.

Stayed in April 2024

One of the first times I stayed, we opted to not have maid service, and posted the “no thanks” on the door handle. Came back to find all of our things haphazardly tossed into our luggage and moved so the maids could service the room. I felt very violated, someone unknown to me had rifled through my things, I had specifically requested that this NOT happen. The “no thanks” was still hanging on the door. I didn’t want anything for this but a reassurance this would be handled and not happen again. They never apologized and simply gave me the business card for the head of housekeeping and told me to email them. Not professional. This last time we stayed, we were lounging in the room when at 10:04 the maids entered the room. We were shocked, and half dressed. CHECK OUT IS AT 12:00. She was surprised I didn’t speak Spanish, then returned with her phone to translate. She asked when we would be leaving, I typed into translate that we would be there until Noon, because that was check out time. She said ok thanks and left. ONE HOUR later a different maid entered the room!!! I am disgusted and disappointed that this hotel cannot get this under control. These incidents were one year apart. Besides the fact that housekeeping cannot speak with guests who do not speak Spanish, they are basically left to their own devices and decide what they will do, completely disregarding the GUESTS OF THE HOTEL WHO ARE HELPING TO PAY THEIR WAGES. I am so disappointed in this, but I cannot stay here any longer. I have given them ample opportunity to fix these issues, and they have no regard for their guests. Unfortunately, we will take our stays elsewhere.

Such a fun “hipster” hotel, great lounge and bars! I really like this hotel, but have had some serious issues with their housekeeping staff.

Stayed in April 2024

Looked like it was in need of a “refresh”, “spring cleaning” or update to the room I stayed in. The bedside lamp was broken, there was lots of dust surrounding the overhead room lamp shade, the dimmer switch was glitchy and didn’t work and the paint had many cracks in the bathroom. Nothing big to be upset about, but was noticed and now am being asked about.

The location was very convenient for work travel. WeWork coworking spaces, eating and public transportation. Also the ambiance of the public spaces (lobby, hallways and bar) was beautiful. The staff was super friendly and gave good suggestions for local amenities.

Stayed in April 2024

My bed sheets had a blood stain on them and were torn. It was very unsettling since I didn’t notice this until I was going to bed in the middle of the night after a long day. I didn’t sleep well because of it

It’s a solid hostel in a great location with a cool bar in the lobby.

Stayed in April 2024

The air condition in the room is broken, but the staff offers us the baby heater, which is useful.

There is no breakfast service in freehand i suppose. But they have bar in the lobby which is quite convenient for young people to hang out or grab a drink. Next to Freehand, there is a CVS which is very convenient to get bottle water or snack to eat. All in all, Freehand's location is near downtown and very cheap. I really recommend it.

Stayed in April 2024

Old school feel, very comfortable

Stayed in April 2024

Would like to be able to open a window for fresh.

Didn't have breakfast

Stayed in April 2024

In the middle of the night, the fire alarm started beeping very loudly. I tried to call the reception multiple times but nobody answered. I had to get on a chair and disconnect the whole thing myself. At around 8:00 am I came down to the reception and let the clerks know what happened and that the fire alarm was disconnected. They didn't even apologize and when I came back at around 12:00 pm nobody had come yet to fix the fire alarm.

The location is great. The rooms are small but clean and comfy.

Stayed in March 2024

n/a - don't have any complaints

location was great! super close to everything i wanted to do, including train lines.

Stayed in March 2024

The staff was sometimes disrespectful, but still helped with everything. The couch in the room had stains.

The location was excellent. The room and beds were comfy. The lobby was inviting and had a pleasant atmosphere.

Stayed in March 2024

I want to say I am waiting my $ 50 security deposit refund.

Stayed in March 2024

The person at the reception was quite rude. I felt like I was in the USSR.

Good location.

Stayed in March 2024

No flexibility to check in before 3 pm

The location

Stayed in March 2024

The smell from the bathrooms. Like sewer backed up. Also not informed the opposite sex would be in my room.

Staff super friendly and accommodating. Genuine.

Stayed in March 2024

The rooms are a bit dingy, the carpet smelled.

The lobby and bars/common areas downstairs are very pretty/updated. There’s lot of space for hanging out, getting work done etc.

Stayed in February 2024

Toilet seat in 1403 has noticeable hard-to-reach areas that make cleaning tricky…still very important not to overlook. Extremely dim bathroom lighting makes it difficult to properly groom.

Lovely accommodations; love the overall aesthetic.

Stayed in March 2024

When you arrive they ask you to pay 50$ more without any specific reason. They said that they will give it to you back at the end of your stay but still don’t receive it.

Good location and excellent bed frame.

Stayed in March 2024

staff was kinda rude

nothing specially

Stayed in January 2024

The rooms were a bit smaller than expected. Also, even if I asked in the reservation to be in a quiet room, I was initially given a bed in a room with an infant/toddler, and the bed I was assigned to was in use by someone else. I had to go back to the reception and ask for a new bed/room. I was moved to a different room without too many questions. Also, given that it's kinda hostel, a shared kitchen corner, or just a shared hot water station for tea/coffee, is definitely missing...

location is great, and I was lucky to share the room with some pretty nice people (in the end). The bed is softer, but nothing terrible (after 12h flight your priorities change). The bed sheets were clean. There is a safe in the room, and it's great (don't forget to bring your lock). That is also where you'll find your towel...

Stayed in March 2024

It's been over a month, and I still haven't received the refund that was promised to me. It feels like a form of theft in broad daylight, especially considering that we were supposed to pay $50, with the assurance of a refund, yet nothing has been returned to us up to the present time of check out.

It's been over a month, and I still haven't received the refund that was promised to me. It feels like a form of theft in broad daylight, especially considering that we were supposed to pay $50, with the assurance of a refund, yet nothing has been returned to us up to the present time of check out.

Stayed in February 2024