9923 US 20 West, Galena, IL 61036, United States of America
#8 of 8 hotels in Galena
Guests' ChoiceBased on 301 hotel reviews
7.8Cleanliness
8.3
Comfort
8.3
Location
8.8
Facilities
8.0
Staff
8.9
Value for money
7.7
Free Wifi
10.0
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 24, 2024
Blanca
United States of AmericaNo elevator
Stayed in May 2024
Reviewed: May 19, 2024
Robin
United States of AmericaNot enough outlets
View.. loved balcony and scenery in back
Stayed in May 2024
Reviewed: April 17, 2024
Calvin
United States of AmericaBreakfast selection at 7:45 am was somewhat limited. I normally hate reserving with a 3rd party. I wish hotels would show their phone #. However, booking.com (Monday nite) was seamless. I was able to pay at checkin and get a receipt with no hassles.
Location for breakfast was very convenient. I love the balcony. Wish I could have arrived before dark. Very quiet heater/conditioner. This is rare. Very comfortable bed. Real bar soap for the shower! A very pleasant stay. A real value.
Stayed in April 2024
Reviewed: March 28, 2024
Andrea
United States of AmericaDue to the weather, we were unable to enjoy the outside pool.
The location felt very homey and comfortable.
Stayed in March 2024
Reviewed: March 7, 2024
Robert
United States of AmericaLost my wallet, staff found it in the room and notified me right away. Was pleased it was returned to me without incident.
Stayed in March 2024
Reviewed: March 6, 2024
Richard
United States of AmericaThe breakfasts were good.
Stayed in February 2024
Reviewed: February 21, 2024
Charlene
United States of AmericaOlder flooring and mattresses. Nothing disgusting just used and looked it. Mattresses were very soft.
Staff was excellent. Very accommodating and available. Front desk area and breakfast area clean. Food choices were ok … nothing fancy but able to fill your belly and be on your way. Bed mattresses were ok. A little worn in for my standards but again got our short trip they worked out fine. Towels were newer and absorbent .. not luxury towels but better than most places. Easy access to town and to ski area.
Stayed in February 2024
Reviewed: February 15, 2024
Heather
United States of AmericaNo hot water- Luke warm showers both days we were there. We were told by front desk we would receive a credit as they said a boiler unit went out. We still have not received any credit back to the card. The other couple we traveled with received $100 credit already.
Great location! Room was nice size and we enjoyed the fireplace.
Stayed in February 2024
Reviewed: February 10, 2024
Jean
United States of AmericaPrices went up
Good location
Stayed in February 2024
Reviewed: February 9, 2024
Barbara
United States of AmericaPool was below the lobby. I was on the second floor. I am older and didn't want to climb up 2 sets of stairs. Next time I will get a room on the first floor.
Breakfast was great.
Stayed in February 2024
Reviewed: January 17, 2024
Lilliana
United States of AmericaThe breakfast omelets and ham was very bad, the biscuits and gravy tasted old.
The staff and place are great, the beds are very cheap so you won't have a great sleep. The hot breakfast could be better, but some of it is just not good.
Stayed in January 2024
Reviewed: December 12, 2023
Sylvia
United States of AmericaBreakfast was not good. No orange juice available. Plastic ware was place with mouth portion up so that everyone’s hands touched that portion.
Stayed in December 2023
Reviewed: November 6, 2023
Michelle
United States of AmericaNo elevator
The room
Stayed in October 2023
Reviewed: October 17, 2023
Robert
United States of AmericaBreakfast was ok with average selection. Got us going. Hotel had been renovated, clean, nice atmosphere. We're satisfied.
Stayed in October 2023
Reviewed: September 22, 2023
Mary
United States of AmericaThe bathroom by the pool was not attended to daily. Trash was not emptied for 3 days. There were no towels to dry hands. The outside pool was filled with debris and never cleaned.
Location
Stayed in September 2023
Reviewed: September 12, 2023
Ashby
United States of AmericaBreakfast leaves lot to be desired, wish they would go back to have waffles instead of pancakes
Stayed in September 2023
Reviewed: September 11, 2023
Wendy
United States of AmericaBreakfast was excellent. Centrally located.
Stayed in September 2023
Reviewed: September 10, 2023
Nancy
United States of AmericaSmoking
Ok
Stayed in August 2023
Reviewed: August 14, 2023
Thongchai
United States of AmericaThe pool was super dirty. We had to use the net ourselves to scoop out bugs etc. There were a couple of dead roaches near the hot tub...
Staff was nice. Breakfast was good. The location is great if you're planning on taking in the sights and visiting various places in Galena.
Stayed in August 2023
Reviewed: August 4, 2023
Kristen
United States of AmericaBathroom was a little tight quarters, room was a bit dated but could see that it had been partly updated. Curtains had a rip, and wall decor was old. Don't feel that paying extra for a balcony was worth it unless you stay on top floor because ac unit from room balcony above drips water on you while you're sitting in the chairs.
Loved the jacuzzi tub in our room! The staff were very friendly and welcoming. My husband says he could tell the breakfast was made with love. Nice selection of bagels, cereal, hard boiled eggs, hot eggs, biscuits and gravy (delicious), yogurt, orange juice, cranberry juice, milk, and a 24 hour coffee bar. Pool was nice, just small. We ended up spending more time in the room jacuzzi. Room was fairly large and bed was comfortable. We had plenty of towels available.
Stayed in August 2023
Reviewed: July 27, 2023
Carol
United States of AmericaBreakfast was just ok. Not bad though. We had to ask for more TP. Ours was almost empty and there was not an extra roll in our room. They brought it up right away.
Location was perfect. We wanted something in walking distance to Galena. 15 minute walk. Friendly staff!
Stayed in July 2023
Reviewed: July 22, 2023
Katie
United States of AmericaThe pool is too cold. We’ve stayed here several times and it’s always cold.
Location to downtown, private balconies, and their breakfast.
Stayed in June 2023
Reviewed: July 17, 2023
Brends
United States of AmericaThat there was no quiet time there was some kids over us that was unsupervised and kept me up until 2am
Breakfast
Stayed in July 2023
Reviewed: June 22, 2023
Lisa
United States of AmericaThe bed was uncomfortable, I kept tossing and turning and my back hurt.
I liked where it was located and our room was nice, it was very quiet too.
Stayed in June 2023
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