504 Historic Nature Trail, Gatlinburg, TN 37738, United States of America
#206 of 533 hotels in Gatlinburg
Guests' ChoiceBased on 1649 hotel reviews
7.8Cleanliness
8.2
Comfort
8.2
Location
8.7
Facilities
7.9
Staff
8.8
Value for money
7.9
Free Wifi
7.3
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 28, 2024
Christine
CanadaBathroom needs attention and it smelled very bad.. like sewage…
Breakfast should be included. It’s about the same quality as hotels which provide breakfast. Not worth the cost when I can get it included elsewhere
Stayed in May 2024
Reviewed: May 21, 2024
James
United States of AmericaThe room was in various stages of disrepair
Nice pool,location and great staff
Stayed in May 2024
Reviewed: May 16, 2024
Sydney
United States of AmericaThere was a lot of noise first thing in the morning. Both mornings we were woken up by 7:30-8am by trucks and what sounded like work on the hotel.
Clean rooms, excellent staff and close to downtown!
Stayed in May 2024
Reviewed: May 14, 2024
Jennifer
United States of Americastaff friendliness
Stayed in May 2024
Reviewed: May 9, 2024
Amber
United States of AmericaShould’ve included free breakfast
The pool area and creek were awesome
Stayed in May 2024
Reviewed: May 7, 2024
Jacqueline
United States of AmericaThe room was a little outdated. I did find 2 roaches in the room, but we are talking about a room that is open to a water source (the pool) which was enclosed. No other complaints.
The pool was nice and breakfast! Breakfast was an additional charge per person, it was decent. For the price the hotel itself was nice. The room was a decent size, nothing special. The location is great. We were there for cheer competitions which happened to be in the convention center right around the corner. Perfect walking distance. The shopping strip was right on the corner from there. Location was great!
Stayed in April 2024
Reviewed: May 6, 2024
Wendy
United States of AmericaOur room by the pool was so humid. It was hard to sleep because we felt wet the whole time. The dresser’s handles had rust on them. That’s how humid it was in that room. There was also a roach in our room.
It was in a great location and was fairly clean.
Stayed in May 2024
Reviewed: April 22, 2024
Christine
United States of AmericaThere were some areas that were dated, the ice maker had slimy film in the drip catch tray.
The property was able to accommodate a large amount of people-several large groups! The pool was very nice. The linens were exceptionally clean.
Stayed in April 2024
Reviewed: April 19, 2024
Gail
United States of AmericaVery small bathroom.
Enjoyed the inside pool.
Stayed in April 2024
Reviewed: April 15, 2024
Rhonda
United States of AmericaShower head was tiny and toilet paper was really thin.
Loved the location and the pool.
Stayed in April 2024
Reviewed: April 15, 2024
Kim
United States of AmericaDated. Breakfast was a little expensive.
Word of mouth.
Stayed in April 2024
Reviewed: April 11, 2024
Ceraeha
United States of AmericaThe kids in the pool area were unattended by adults, specifically older children who would bully the younger children or not follow pool rules.
The pool was fantastic, multiple entrances to make the stay easier
Stayed in April 2024
Reviewed: April 8, 2024
Nathan
United States of AmericaNo complaints
Conveniently located, clean, friendly staff
Stayed in April 2024
Reviewed: April 8, 2024
Elizabeth
United States of AmericaOur room had a sliding glass door that went into a hallway. It made it so that you could hear every sound and it kept us up all night. We didn’t have a window outside at all it was just the sliding door to the hallway.
The indoor pool was really nice, the staff were very polite, and my son liked the glass on the elevator so he could watch us go up.
Stayed in April 2024
Reviewed: April 7, 2024
Bonnie
United States of AmericaToo far from main drag. I am handicapped so walking was difficult
Great value, clean rooms, friendly staff and wonderful pool
Stayed in April 2024
Reviewed: April 6, 2024
Courtney
United States of AmericaDid not like the big rocks around the pool. It's hard to keep a good line of sight on swimming kids when chair space is so limited. Only a couple seats in the pool where the rocks don't block the view.
Great location
Stayed in April 2024
Reviewed: March 31, 2024
Clayton
United States of AmericaRooms a little small .
Pool , location , friendly staff.
Stayed in March 2024
Reviewed: March 31, 2024
Dana
United States of AmericaToilet constantly runs. gas fireplace but no way to turn on
Great location, made easy walk to town center. Good view from room balcony.
Stayed in March 2024
Reviewed: March 25, 2024
Maria
United States of AmericaSmall tv
Breakfast , food , pool
Stayed in March 2024
Reviewed: March 22, 2024
Heather
United States of AmericaNeighbors first night was super loud and the pool was ice cold.
Pool was super clean, vending machines full 👌, staff was super nice
Stayed in February 2024
Reviewed: March 18, 2024
Tessa
United States of AmericaClean. Enjoyed the pool
Stayed in March 2024
Reviewed: March 11, 2024
Courtney
United States of AmericaSlightly dated but definitely great for the price! Pool area was crawling with kids which is understandable considering how great this hotel is for families. Would be great if seperate hot tub for adults only. The kiddy pool area was very cold compared to the rest of the pool so the smaller kids couldn't play in that area.
Though slightly dated, the place was over all very nice, within walking distance to everything we needed to get to, great pool area, very clean, very friendly staff, comfortable rooms. Over all it was a great experience.
Stayed in March 2024
Reviewed: February 27, 2024
Kristen
United States of AmericaThe location
Stayed in January 2024
Reviewed: February 14, 2024
Kimberly
United States of AmericaWe wished there had been coffee in the lobby. We don't care much for making a cup at a time.
The pool was fantastic! We were there for 4 nights. The room was very nice with a fireplace. The restaurant was great! Pizza was excellent! Our room was next to a family the first two nights. A little bit more noise than we wanted, but we were fine.
Stayed in February 2024
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