515 Historic Nature Trail, Gatlinburg, TN 37738, United States of America
#116 of 542 hotels in Gatlinburg
Guests' ChoiceBased on 2076 hotel reviews
8.2Cleanliness
8.5
Comfort
8.5
Location
8.8
Facilities
8.1
Staff
8.6
Value for money
8.5
Free Wifi
8.4
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 24, 2024
Courtney
United States of AmericaThe en-suite bathtub did not drain well.
Close to downtown, shopping, and food.
Stayed in May 2024
Reviewed: May 11, 2024
Travis
United States of AmericaParking wasn’t great. Parking garage spots are small and hard to navigate
Location and the room was perfect. We played ping pong and swam.
Stayed in May 2024
Reviewed: May 7, 2024
Branden
United States of AmericaThe room was clean , very clean 👌🏾/ staff great. Close to the Strip (winery /shopping area/arcade etc ) Jacuzzi room definitely recommended
Stayed in May 2024
Reviewed: April 29, 2024
Fritz
United States of AmericaThe property was clean and convenient. The staff was very friendly and did everything they could to make our stay enjoyable. I couldn’t ask for more.
Stayed in April 2024
Reviewed: April 20, 2024
Michael
United States of AmericaThe jacuzzi tub wouldn't stop had to have maintenance come up but never fixed it or offered another room.
The location
Stayed in April 2024
Reviewed: April 19, 2024
Terry
United States of Americabathroom small bed uncomfortable
convenient
Stayed in April 2024
Reviewed: April 15, 2024
Brian
United States of AmericaNeeded better cleaning. Lots of mold in the bathroom due to poor ventilation.
Large rooms that were well stocked.
Stayed in April 2024
Reviewed: April 14, 2024
Dale
United States of AmericaElevator is slow
Great place with everything and in walking distance of down town.
Stayed in April 2024
Reviewed: April 11, 2024
Michelle
United States of AmericaMy feet were getting dirty from the floor so as I usually do I cleaned it. I brought my own supplies.
The room of the condo and full kitchen. 123A was a little dated but I’m not here for decoration tips. Comfort and cleanliness is what matters. It’s close to the strip and locations I frequent a lot.
Stayed in April 2024
Reviewed: April 10, 2024
Norton
United States of Americamore information when you check in such as where to get linens and trash management
Room 522 A - Very nice room and accommodations and clean.
Stayed in April 2024
Reviewed: April 10, 2024
Robin
United States of AmericaLoved the location, it was close to everything, very clean , definitely exceeded my expectations!
Stayed in March 2024
Reviewed: April 10, 2024
Justin
United States of AmericaThe indoor pool was a little chilly. But it was still enjoyable. Sometimes the parking garage can be a bear to park, but usually could find a parking space.
We had a very nice room with all the amenities. It was a very cozy time! The property was undergoing renovations so they are improving!
Stayed in March 2024
Reviewed: April 7, 2024
Wanda
United States of AmericaMicrowave did not work ice maker did not work
Location was great.
Stayed in March 2024
Reviewed: April 6, 2024
Morgan
United States of AmericaIt seemed like our A/C didn’t work very well in the room. When we arrived the outside temperature was in the 80s. The thermostat was already set at 71 and it was 76 in the room. Not a huge deal since the temperature was set to drop to the 40s for the next few days, however, when the temperature did drop outside, the temperature in our room didn’t. We left the A/c on and it stayed at around 73-74 even with it being in the 40s outside. Not a huge deal, we opened the balcony door if we wanted to cool it down somewhat (we like it cold lol). The shower head stopped working properly halfway through the visit, again not a huge deal because it still sprayed water just not properly. Nobody came to clean the room while we stayed. Not sure if this is normal for this hotel or not or maybe something that started during Covid? We had to get extra towels since none were brought to our room and the dirty ones were not picked up. If this is the policy nobody explained that to us. None of this was a dealbreaker for us, but maybe things that could be fixed.
My family and I stayed here previously 4 years ago and had a great time. We decided to stay here again this trip. The location is good, you can walk to downtown Gatlinburg pretty easy and there is a parking deck at the hotel. There is an indoor pool and outdoor pool and hot tub. There is a fire pit in the common area that was nice in the evening. The room was clean and the employees at check in were very nice.
Stayed in April 2024
Reviewed: April 5, 2024
Mark
United States of AmericaMy only complaint was the trash pick up in the early morning. So noisy!
It was convenient to walk through Gatlinburg. No parking issues were a big plus.
Stayed in April 2024
Reviewed: April 4, 2024
Tracy
United States of AmericaA room not facing the complex interior.
Room was in noisy location near basketball court, but overall quiet at night. Facility was dated but overall clean and functional and very roomy. I would stay there again.
Stayed in April 2024
Reviewed: April 1, 2024
Rodriguez
United States of AmericaLack of attention
Property needed to be updated a little, but still clean
Stayed in March 2024
Reviewed: March 29, 2024
Tami
United States of AmericaIn the shower looked like mold on the ceiling. Door was hard to lock.
Stayed in March 2024
Reviewed: March 29, 2024
David
United States of AmericaMy room was close to the basketball court. I could hear people yelling and screaming from the court all day.
The rooms were great with lots of space and amenities.
Stayed in March 2024
Reviewed: March 24, 2024
Leslie
United States of AmericaWhen we got to our room it was dark and felt like a basement. It was not at all like the picture shown. We called booking but they wouldn't really help. They told us they would contact the front desk but didn't even have the correct number or email. When I told the lady she had the wrong number and tried to give her the correct number, she said she couldn't use it. We knew this cause we was on the other phone with the front desk. I was very disappointed with booking. So booking was no help. I'm so glad Joe at the front desk was able to help us and get us moved.
The staff was really accommodating. We loved Joe at the front desk. He was so nice. He switched our rooms cause we asked for a balcony and we also didn't want on the bottom floor. The condo was really nice that the facility switched us to. It was really roomy and peaceful.
Stayed in March 2024
Reviewed: March 23, 2024
Lori
United States of AmericaThe decor and furniture was dated and there were several outlets and usb plugins in the lamps that did not work in the room. Also, although the indoor pool was heated, it was still very cold so it made it hard to enjoy it.
The room was very clean and spacious. They also had plenty of towels and washcloths in there and extra blankets. We had a suite so it had a full kitchen and washer and dryer in the room.
Stayed in March 2024
Reviewed: March 18, 2024
Tiffany
United States of AmericaCould have been cleaner. There was popcorn under the bed. The trash cans were gross and there was crustys left on the sink faucet. The toilet was wobbly. It had all the dishes you would need except a pot. Glad I checked before shopping for our food. Easy fixes though
The room was nice. Like a little apartment for the weekend
Stayed in March 2024
Reviewed: March 16, 2024
Justin
United States of AmericaI didn’t like the fact that the washing machine room was on the third floor and a couple of the units didn’t work or the dryer
I like the fact that this is within walking distance of all the attractions in Gatlinburg
Stayed in March 2024
Reviewed: March 9, 2024
Jonathan
United States of AmericaThe hotel is 5-6 blocks off the strip and the walk down was fine but back was all uphill..after walking all over the strip..lol. Not a terrible walk though!
The indoor pool was very warm and same for the hot tub! The pool and hot tub were clean and was a very wonderful bonus to this place!
Stayed in March 2024
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