1060 East Genesee Street, Syracuse, NY 13210, United States of America
#13 of 16 hotels in Syracuse
Guests' ChoiceBased on 614 hotel reviews
7.1Cleanliness
7.6
Comfort
7.7
Location
8.4
Facilities
7.4
Staff
8.4
Value for money
7.3
Free Wifi
8.2
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 29, 2024
Matthew
United States of AmericaClean, comfortable, good location.
Stayed in May 2024
Reviewed: May 27, 2024
Onyekachi
United States of AmericaSupplies weee used from last guest. Had two tissues and acted like it was full box. Lotion was already used. Minimal supply. But other than that it was good.
Space
Stayed in May 2024
Reviewed: May 20, 2024
Genevieve
United States of AmericaI wish the room had some carpeting for my dog because she has delicate hips and I had to lift her to help her up on the bed.
It was in a great location, only 15 or 20 min away from everything I needed. The staff were incredibly kind and friendly. The bed was soooo comfortable! The hot water was really hot and the bathroom was really clean.
Stayed in May 2024
Reviewed: May 11, 2024
Tina
United States of AmericaHeat in room didn’t work so it was a little chilly.
Cute restaurant and outdoor patio, nice rooms, close to university
Stayed in May 2024
Reviewed: May 8, 2024
Schneina
United States of AmericaSurfaces could have been cleaner
Staff is spectacular
Stayed in May 2024
Reviewed: May 1, 2024
Steven
United States of AmericaNothing
Location, staff
Stayed in February 2024
Reviewed: April 13, 2024
Robert
United States of AmericaRipped carpet dirty couch
Location
Stayed in April 2024
Reviewed: April 10, 2024
Graciela
United States of AmericaAir Conditioner was either locked at 72 or didn't work properly
Very nice staff
Stayed in April 2024
Reviewed: April 1, 2024
Jacklyn
United States of AmericaThe beds are seriously hard and the AC/thermostat was broken. It was 75 in our room, but only 40 outside. Make it make sense.
The staff was really friendly and outgoing and the little snack bar area was amazing
Stayed in March 2024
Reviewed: March 23, 2024
Kome
United States of AmericaToilet bowl is soiled
Location
Stayed in March 2024
Reviewed: March 3, 2024
Cindy
United States of AmericaThey have a cleanliness problem.
The employees were friendly & helpful.
Stayed in February 2024
Reviewed: January 30, 2024
James
United States of AmericaSome silly things lower this hotel score. Like, one fork in kitchen and 2 spoons = ??? Lights switches were not by doorway, they were sort of hidden inside each room = ??? And 2 glasses in the kitchen =- ??? Evidently stuff has been stolen. We re-arranged furniture to watch the AFL & NFL Games on Sunday, 01-28-2024. We had to leave the building and go to another building, away from the front desk, bar and restaurant, which means, go outside in winter to attain hotel activities.
Nice hotel, Teela at front desk was FABULOUS !!! Arrived at room, wrong size, Front Desk changed it immediately. Had problem with shower handle, Front Desk sent maintenance immediately while we had breakfast. Eggs Benedict = FABULOUS, and following day breakfast was terrific too !!!!! Entire stay was very very helpful when needed !!! Lots of Parking too.
Stayed in January 2024
Reviewed: January 3, 2024
Almonasi
United States of AmericaQuiet
Stayed in December 2023
Reviewed: January 1, 2024
Napper
United States of AmericaI had to leave in the morning to get coffee. The starbucks was not open and they didn't have flavored creamer. The smoothie machine was broken.
The room was clean and comfortable.
Stayed in December 2023
Reviewed: December 20, 2023
Jeffery
Canadahad to wait 30 minute for room to be ready upon arrival, even though we got there at 5pm
Stayed in December 2023
Reviewed: December 18, 2023
Kirsty
AustraliaNo washing detergent available to purchase. We booked 2 rooms 1 king & 1 double queen. The double queen smelt like sweat and stale, plus the toilet did not flush properly. Only there for 1 night, so didn't bother to complain, but told front desk on exit.
Convenient to concert we attended at medical onecler Arena. Welcome staff excellent and allowed us to check in early which was appreciated, we were happy to drop our bags until check in time. Free shuttle to airport was most appreciated early in the morning.
Stayed in December 2023
Reviewed: December 2, 2023
Annie
CanadaN/a
Convenient location to the football game
Stayed in November 2023
Reviewed: November 12, 2023
Ivan
BrazilThere is a lingerie inside de room…. Probably belongs to the last guest. And the towel hang was broken.
Stayed in November 2023
Reviewed: November 11, 2023
Tom
United States of AmericaThe hotel was under renovation but some parts of the hallways and rooms looked a little worn.
The gym was excellent and the lobby was nicely update with both a Starbucks and nice bar/restaurant
Stayed in November 2023
Reviewed: October 16, 2023
Tarah
United States of AmericaRooms do not get cleaned daily and when we called for towels or refills for coffee. the front desk seemed to be short staffed. So we had to go down to front desk to retrieve items. Wasn’t a big deal for us but it could be for older or less capable people.
Great location and great value.
Stayed in October 2023
Reviewed: October 16, 2023
Shirley
United States of AmericaSmall room, no hair dryer, no regular coffee only flavored coffee, windows were very dirty, shower in need of upgrade
Room was quite clean. Staff was friendly and helpful.
Stayed in October 2023
Reviewed: October 16, 2023
Rudy
United States of AmericaImpersonal
It was clean but extremely impersonal with being in a building with an off or anything was kind of weird. No luggage Dollie’s on site so you have to make multiple trips.
Stayed in October 2023
Reviewed: October 12, 2023
Rick
United States of AmericaMaintenance needs to step up their game!
The SALT restaurant and bar onsite is very good!
Stayed in October 2023
Reviewed: September 21, 2023
Marjorie
United States of AmericaDated, website said the restaurant was open till 11:00 pm. It was closing at 9:00. Not friendly w Ben we asked about it. No food in the immediate area for travelers coming in late.
The room was clean
Stayed in September 2023
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