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  5. Reviews of Genetti Hotel, SureStay Collection by Best Western

Reviews of Genetti Hotel, SureStay Collection by Best Western This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

200 West 4th Street, Williamsport, PA 17701, United States of America

#5 of 15 hotels in Williamsport

Guests' Choice

Review Score

Based on 901 hotel reviews

8.4

Score breakdown

  • Cleanliness

    8.6

  • Comfort

    8.6

  • Location

    9.3

  • Facilities

    8.3

  • Staff

    9.2

  • Value for money

    8.7

  • Free Wifi

    9.2

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: May 23, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds and Mobility Accessible Tub - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    An older hotel that has character and style. The room was very large and well furnished. They also have an excellent breakfast.

    Stayed in May 2024

  • Reviewed: May 22, 2024

    8.0
    A wonderful stay at a traditional hotel.
    • Leisure trip
    • Couple
    • Room with One King and One Double Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    While the rooms were very large, the bathroom was very small.

    It is an older hotel with character. The staff is friendly and helpful. We had a very large room with plenty of room to spread out. The buffet breakfast is large and of good quality.

    Stayed in May 2024

  • Reviewed: May 21, 2024

    9.0
    Nice hotel with a good breakfast
    • Leisure trip
    • Couple
    • King Suite - Non-Smoking
    • Stayed 1 night

    pillows were a little to firm for my liking

    Being an older hotel it was still in good shape, nice clean rooms, and breakfast was very good.

    Stayed in May 2024

  • Reviewed: May 19, 2024

    7.0
    Ok to stay for one night if needed but would not go back.
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    It needs some TLC. Overpriced for the condition and overcrowded room. Shower/tub no bars to hang a wash cloth. No shelves in the shower to put your things. Roll up shade on window with no way to pull it down. You would have had to have a tall ladder. Entered on far end and had to walk through the entire place to get to the lobby.

    It was clean. The hot breakfast was good.

    Stayed in May 2024

  • Reviewed: May 12, 2024

    8.0
    Great location, great people in town, local food great
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Outdated

    Location

    Stayed in April 2024

  • Reviewed: May 3, 2024

    7.0
    Comfortable historic hotel, not fancy but satisfactory, good value, friendly staff,
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Slow internet, TV didn’t get major networks, sink faucet had low water volume and spout against the sink rim. Appreciate historic structures, expect some wear, but carpets in several public areas looked dirty , had stains. No hooks in bathroom for clothes.

    Friendly staff, breakfast buffet better than most hotels, comfortable bed, quiet, overall clean room.

    Stayed in April 2024

  • Reviewed: May 2, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Seemed old and in need of updates.

    Breakfast was great. And the bed was comfy.

    Stayed in April 2024

  • Reviewed: May 2, 2024

    9.0
    Weekend away to visit our daughter at Lycoming
    • Leisure trip
    • Family with young children
    • Deluxe Family Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The one window hand no blinds. It only had shear curtains. The window treatments need to be updated ASAP.

    Love the location. The staff is always friendly and kind. The Breakfast buffet is hot and fresh.

    Stayed in April 2024

  • Reviewed: April 25, 2024

    8.0
    Comfortable
    • Leisure trip
    • Solo traveler
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The hotel was very good. It’s the third time I stayed. The area is noisy. It seems like the cars there don’t have mufflers

    Breakfast was good. It was nice to have eggs that appeared to be cooked not steamed

    Stayed in April 2024

  • Reviewed: April 17, 2024

    7.0
    Upon arrival it was very busy, small room, no comforter, and a crack pipe in the night stand.
    • Leisure trip
    • Couple
    • Double Room - Non-Smoking
    • Stayed 1 night

    The room location, and cleanliness.

    I like the history of the hotel, and central downtown location with a generous selection of restaurants, and night life.

    Stayed in April 2024

  • Reviewed: April 16, 2024

    9.0
    Good location. Terrific breakfast.
    • Leisure trip
    • Solo traveler
    • King Room - Non-Smoking
    • Stayed 1 night

    The room could use some cosmetic repairs such as cracked and missing tile on the exterior of the jacuzzi. The cold water faucet in bathroom sink just spun around and around.

    Great location in the city. Within walking distance of restaurants and shops. Free parking at surface lot next to hotel. Just off the highway so convenient when passing through as I was. Breakfast is fantastic.

    Stayed in April 2024

  • Reviewed: April 15, 2024

    7.0
    We enjoyed the comfort, space and view from our room.
    • Leisure trip
    • Couple
    • Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The lobby was dreary and uninviting for such a grand hotel with a rich history of guests and events. There were shady characters hanging out at the back entrance to the parking lot. I did not feel safe or comfortable.

    We enjoyed staying in a hotel with a rich history. The view from the Johnny Unitas room was great!

    Stayed in April 2024

  • Reviewed: April 7, 2024

    7.0
    So excited at how cute it was and price. We added a new permanent stop to our trip.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Our party had to get separated into an entirely diff area and our room style wasn’t available

    Charming

    Stayed in April 2024

  • Reviewed: March 31, 2024

    8.0
    Would come back
    • Leisure trip
    • Couple
    • King Room with Spa Bath - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    We had a room with a jacuzzi tub, no bubble bath or epsom salts

    Very interesting place to stay. Bar staff were amazing

    Stayed in March 2024

  • Reviewed: March 23, 2024

    8.0
    Very Good
    • Leisure trip
    • Group
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Old but good

    Stayed in March 2024

  • Reviewed: March 15, 2024

    7.0
    Our first trip to Williamsport was pleasant and we will stay at this facility if we return.
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Access gate to parking lot was very sporadic. There were two smashed cars in the parking lot near entrance that gave it a little doubt about safety in the lot. Wall paper in our room was stuck to wall with three inch clear shipping tape.

    Location to downtown core. An old school hotel

    Stayed in March 2024

  • Reviewed: March 12, 2024

    9.0
    Very Pleased Again!
    • Leisure trip
    • Couple
    • King Room with Spa Bath - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Its a long walk from the parking area into the front desk. My wife is disable and its difficult for her to walk that distance.

    Love the history of the property. Have stayed in a jacuzzi room a few times and always happy with the room. The price of a jacuzzi room is very reasonable. Like the free gated parking. Staff was friendly and helpful. The complimentary breakfast was excellent. Buffet style with many foods to choose. Possibly the best complimentary breakfast I ever had.

    Stayed in January 2024

  • Reviewed: March 10, 2024

    9.0
    Great stay
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    There wasn't much to not like. The cable went in and out and the breakfast was fair but would definitely stay again.

    Great location, good staff

    Stayed in March 2024

  • Reviewed: March 10, 2024

    7.0
    Overall it was nice, other than a few things i mentioned that would have made it exceptional.
    • Leisure trip
    • Solo traveler
    • Suite with Spa Bath - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    There was a toilet brush in toilet upon arrival. I could smell marijuana strongly everytime I left the room passing the room next to mine. There was no liner in ice bucket.

    The spa tub was relaxing. The room was nice and warm. The breakfast was good.

    Stayed in March 2024

  • Reviewed: March 1, 2024

    8.0
    Very Good
    • Business trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night

    The location is pet friendly, we are not. The room had dog hair on the sofa, but the staff was incredibly helpful and gave us a new upgraded room with a view.

    Stayed in February 2024

  • Reviewed: February 24, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast was not as good as previous visits

    Rooms was comfortable and affordable

    Stayed in February 2024

  • Reviewed: February 23, 2024

    8.0
    Great location. Easy parking. Nice bar area. Good value for the money.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Room furnishings need updating.

    Location. Nice bartender. Great breakfast. Value. Parking is ideal. Historic property.

    Stayed in February 2024

  • Reviewed: February 21, 2024

    8.0
    There to see family so took what we could get
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 4 nights

    Room were very outdated but clean. really need some updates. Our bathroom was in pretty bad shape.

    Breakfast was great, good selection if you got there early but if you were closer to closing some items were not available and I'm not talking 5 minutes more like a half an hour. Close to alot of downtown restaurants

    Stayed in January 2024

  • Reviewed: February 19, 2024

    8.0
    Comfortable budget hotel for business travel and good location with free parking.
    • Business trip
    • Group
    • King Room - Non-Smoking
    • Stayed 7 nights

    Smell of tobacco smoke in public areas. Breakfast could be improved.

    Location. Historic feel. Staff were friendly and helpful.

    Stayed in February 2024

Showing 1 - 25

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