2550 Golden Nugget Boulevard, Lake Charles, LA 70601, United States of America
#7 of 33 hotels in Lake Charles
Guests' ChoiceBased on 654 hotel reviews
8.4Cleanliness
8.8
Comfort
8.8
Location
8.9
Facilities
8.7
Staff
8.5
Value for money
7.7
Free WiFi
7.6
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 22, 2024
Erica
United States of AmericaThe beds were really comfortable.
Stayed in April 2024
Reviewed: February 26, 2024
Sara
United States of AmericaI was a little sadden that my over all price was slightly higher then expected/ stated on my booking.com reservation. I didn't question it because I wanted this to be a great experience for my siblings.
I love the hotel/casino. They have a beautiful pool/cabana area. The hotel is super clean and with very professional staff.
Stayed in February 2024
Reviewed: February 16, 2024
Gayle
United States of AmericaThe cigarette smoke was really bad in the common areas and casino. You can hear all the noises from other rooms and the halls. The rooms were cleaned, but very worn.
The Casino is very nice and great restaurants.
Stayed in February 2024
Reviewed: February 11, 2024
Myra
United States of AmericaRoom wasn’t that clean. Overall looked clean but carpet had hairpins and safety pins on it along bases of the bed. Had to call at 5pm because our room hadn’t been cleaned. Starbucks staff was friendly but had no sugar substitutes or coffee stirrers out. That afternoon went back and still no stirrers or sugar substitutes out. Next morning went for coffee was told that it would take 25 minutes cause one of the pots was broken. Stirrers we’re finally there but no sugar or substitutes out. Really guys need to have these available before you open .
Lots of eating options, staff friendly, great entertainment at Rush, Spa was awesome. All restaurants had great food.
Stayed in February 2024
Reviewed: January 18, 2024
Sandra
United States of AmericaThe mattress was not comfortable and the balcony door didn't lock.
I like being able to play the slot machines at all times of the day.
Stayed in December 2023
Reviewed: December 23, 2023
Estelle
United States of AmericaNeeded repair of carpet tacking, shower handle, curtains and safe would not lock.
View of the lake
Stayed in November 2023
Reviewed: December 11, 2023
Carmen
United States of AmericaBetter customer service and i had problems with the key disactivation and had to visit front desk several times
Love the view from our room..
Stayed in December 2023
Reviewed: November 19, 2023
Troy
United States of AmericaCigarette smoke in the casino
Stayed in November 2023
Reviewed: November 8, 2023
Diane
United Kingdomthere was no luggage rack in my room there was an issue with the ID scanning machine to gain entry to the casino floor. There was only one machine and staff were extremely unhelpful and unpleasant. We ended up walking to the neighbouring Auberge where the scanner had no problems reading our documents and the casino floor staff were very welcoming.
the staff at reception were very helpful the rooms were a good size and beds very comfortable
Stayed in November 2023
Reviewed: November 2, 2023
Autumn
United States of AmericaThe coldness of the rooms
The rooms
Stayed in October 2023
Reviewed: October 6, 2023
Susan
United KingdomThat guests were allowed to smoke on the gaming floor.
So many restaurants to choose & all very good.
Stayed in September 2023
Reviewed: September 20, 2023
Anjelina
United States of AmericaCrowded.
Casino. Pool. Lazy river.
Stayed in August 2023
Reviewed: September 16, 2023
Montana
United States of AmericaThe only drawback to this trip was our room. For the amount we paid to stay here, I was very let down by the quality. The bed was hard, the TV screen was broken, our toilet was broken. (It made a terrible screeching sound every 30 mins or so) we didn’t bring it to anyone’s attention as we were busy with family and overall really enjoyed our trip. It was a bit of a let down as we were told the Golden Nugget was better quality than L’auberge.
The food and nightlife had great options for everyone. The staff was incredibly friendly
Stayed in August 2023
Reviewed: September 10, 2023
Kelly
United States of AmericaThe pool hour’s supposed to be close at 12pm but the part my kids can swim closes at 9pm they could not slide like they wanted too
It was a good trip staff was friendly
Stayed in September 2023
Reviewed: August 26, 2023
Jon
United KingdomOver 100 degrees and no parasols/shade at the pool unless you had $400 to spend on a Cabana. Nothing to do in the evening if you have a child. Band playing but in the Casino area where U21 are not allowed.
Really clean & tidy. Great pool for the kids. Decent restaurant options. Free valet parking
Stayed in August 2023
Reviewed: August 19, 2023
Debbie
United States of AmericaPool over crowded and no bar service. Restaurant food so so. Room service food served in styrofoam.
Casino large and clean
Stayed in July 2023
Reviewed: July 31, 2023
Henry
United States of AmericaElevators always seemed a bit dirty and smelly. Smoking in the casino was disappointing. The beach was not in great shape. Would love to see the hotel step up its game of making a really attractive beach environment. So much of the felt lining was sticking out of the sand. Trying to get the front desk to answer after 11pm was like pulling teeth. But when they did answer, they were accommodating. Would love to receive a room comp offer someday. Never seem to get one of those even though I did spend $3000 in 2 days.
The pool was excellent. Water was cool and the lazy river was a great touch! The pool bar was fun as well. The rooms were comfortable and the restaurants were very convenient. And you served Blue Bell ice cream at the ice cream shop. That was a nice touch. Staff was very nice and helpful.
Stayed in July 2023
Reviewed: July 28, 2023
Connie
United States of AmericaLots of cigarette smoke. Long waits for restaurants. Need more breakfast options and a better coffee experience in the room. No one wants to wait in that long line at Starbucks.
Lots of ammentities. Spacious room with awesome bathroom.
Stayed in July 2023
Reviewed: July 23, 2023
Lisa
United States of Americaunable to control water temperature in shower, It was either real hot or cold.
Pool room staff
Stayed in July 2023
Reviewed: July 18, 2023
David
United States of AmericaOnly one shampoo and conditioner in the room.
Everything went well.
Stayed in July 2023
Reviewed: July 14, 2023
Jenna
United States of AmericaStaff outside of the restaurant and casino (hotel specific) were not consistently hospitable. For instance, the people handing out towels seemed like they wanted to be anywhere else. This doesn't apply to everyone we encountered, but there was enough of an attitude from a number of staff to make me feel like I was intruding on them when requesting help. The restaurants also were not all open & those that were had long waits.
The pool area for my son was great. He enjoyed the slides and the lazy river. There was lots of seating and we were able to move around from each area easily.
Stayed in July 2023
Reviewed: July 10, 2023
Jason
United States of Americadidn't seem like anyone was winning on the slots. No handy pays seen at all.
pool, bed, restaurants.
Stayed in June 2023
Reviewed: July 9, 2023
Ross
United States of AmericaI wish y’all didn’t take away the bus that transported people from Golden Nugget to the other casino. People are walking back and forth from each casino with lots of money on them. It’s dark and eventually someone is going to get mugged. Lots of Texans carry guns and if someone attempts to rob the wrong person, someone will get hurt.
The rooms are beautiful. The view we have is beautiful.
Stayed in July 2023
Reviewed: July 3, 2023
Veronica
United States of AmericaVery nice property, some of the restaurants weren’t open.
Stayed in May 2023
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