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  5. Reviews of Golden Nugget Lake Charles

Reviews of Golden Nugget Lake Charles This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

2550 Golden Nugget Boulevard, Lake Charles, LA 70601, United States of America

#7 of 33 hotels in Lake Charles

Guests' Choice

Review Score

Based on 654 hotel reviews

8.4

Score breakdown

  • Cleanliness

    8.8

  • Comfort

    8.8

  • Location

    8.9

  • Facilities

    8.7

  • Staff

    8.5

  • Value for money

    7.7

  • Free WiFi

    7.6

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: April 22, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • King Room with Lake View
    • Stayed 1 night
    • Submitted from a mobile device

    The beds were really comfortable.

    Stayed in April 2024

  • Reviewed: February 26, 2024

    9.0
    Love our stay
    • Leisure trip
    • Family with young children
    • Double Room with Lake View
    • Stayed 1 night
    • Submitted from a mobile device

    I was a little sadden that my over all price was slightly higher then expected/ stated on my booking.com reservation. I didn't question it because I wanted this to be a great experience for my siblings.

    I love the hotel/casino. They have a beautiful pool/cabana area. The hotel is super clean and with very professional staff.

    Stayed in February 2024

  • Reviewed: February 16, 2024

    7.0
    Nice casino, hotel not so nice
    • Leisure trip
    • Couple
    • King Room with Lake View
    • Stayed 1 night
    • Submitted from a mobile device

    The cigarette smoke was really bad in the common areas and casino. You can hear all the noises from other rooms and the halls. The rooms were cleaned, but very worn.

    The Casino is very nice and great restaurants.

    Stayed in February 2024

  • Reviewed: February 11, 2024

    8.0
    My daughter and I really had a great stay.
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Room wasn’t that clean. Overall looked clean but carpet had hairpins and safety pins on it along bases of the bed. Had to call at 5pm because our room hadn’t been cleaned. Starbucks staff was friendly but had no sugar substitutes or coffee stirrers out. That afternoon went back and still no stirrers or sugar substitutes out. Next morning went for coffee was told that it would take 25 minutes cause one of the pots was broken. Stirrers we’re finally there but no sugar or substitutes out. Really guys need to have these available before you open .

    Lots of eating options, staff friendly, great entertainment at Rush, Spa was awesome. All restaurants had great food.

    Stayed in February 2024

  • Reviewed: January 18, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • King Room with Pool View
    • Stayed 2 nights
    • Submitted from a mobile device

    The mattress was not comfortable and the balcony door didn't lock.

    I like being able to play the slot machines at all times of the day.

    Stayed in December 2023

  • Reviewed: December 23, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Room with Lake View
    • Stayed 2 nights
    • Submitted from a mobile device

    Needed repair of carpet tacking, shower handle, curtains and safe would not lock.

    View of the lake

    Stayed in November 2023

  • Reviewed: December 11, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Double Room with Lake View
    • Stayed 2 nights
    • Submitted from a mobile device

    Better customer service and i had problems with the key disactivation and had to visit front desk several times

    Love the view from our room..

    Stayed in December 2023

  • Reviewed: November 19, 2023

    8.0
    Very Good
    • Leisure trip
    • Group
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Cigarette smoke in the casino

    Stayed in November 2023

  • Reviewed: November 8, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Double Room with Lake View
    • Stayed 1 night

    there was no luggage rack in my room there was an issue with the ID scanning machine to gain entry to the casino floor. There was only one machine and staff were extremely unhelpful and unpleasant. We ended up walking to the neighbouring Auberge where the scanner had no problems reading our documents and the casino floor staff were very welcoming.

    the staff at reception were very helpful the rooms were a good size and beds very comfortable

    Stayed in November 2023

  • Reviewed: November 2, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • King Room with Lake View
    • Stayed 1 night
    • Submitted from a mobile device

    The coldness of the rooms

    The rooms

    Stayed in October 2023

  • Reviewed: October 6, 2023

    9.0
    Lovely room, pool area really nice, welcoming staff particularly in Bills Burgers
    • Leisure trip
    • Couple
    • King Room with Lake View
    • Stayed 2 nights
    • Submitted from a mobile device

    That guests were allowed to smoke on the gaming floor.

    So many restaurants to choose & all very good.

    Stayed in September 2023

  • Reviewed: September 20, 2023

    9.0
    Relaxing.
    • Leisure trip
    • Travelers with friends
    • Double Room with Lake View
    • Stayed 1 night
    • Submitted from a mobile device

    Crowded.

    Casino. Pool. Lazy river.

    Stayed in August 2023

  • Reviewed: September 16, 2023

    7.0
    Overall, it was a great adult family trip. Everyone really enjoyed it.
    • Leisure trip
    • Family with young children
    • King Room with Lake View
    • Stayed 2 nights
    • Submitted from a mobile device

    The only drawback to this trip was our room. For the amount we paid to stay here, I was very let down by the quality. The bed was hard, the TV screen was broken, our toilet was broken. (It made a terrible screeching sound every 30 mins or so) we didn’t bring it to anyone’s attention as we were busy with family and overall really enjoyed our trip. It was a bit of a let down as we were told the Golden Nugget was better quality than L’auberge.

    The food and nightlife had great options for everyone. The staff was incredibly friendly

    Stayed in August 2023

  • Reviewed: September 10, 2023

    7.0
    All around a good trip
    • Leisure trip
    • Family with young children
    • Double Room with Lake View
    • Stayed 1 night
    • Submitted from a mobile device

    The pool hour’s supposed to be close at 12pm but the part my kids can swim closes at 9pm they could not slide like they wanted too

    It was a good trip staff was friendly

    Stayed in September 2023

  • Reviewed: August 26, 2023

    7.0
    Ok for a stop over if you are a gambler and going as a couple
    • Leisure trip
    • Family with young children
    • Double Room with Lake View
    • Stayed 1 night
    • Submitted from a mobile device

    Over 100 degrees and no parasols/shade at the pool unless you had $400 to spend on a Cabana. Nothing to do in the evening if you have a child. Band playing but in the Casino area where U21 are not allowed.

    Really clean & tidy. Great pool for the kids. Decent restaurant options. Free valet parking

    Stayed in August 2023

  • Reviewed: August 19, 2023

    7.0
    Good
    • Leisure trip
    • Group
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Pool over crowded and no bar service. Restaurant food so so. Room service food served in styrofoam.

    Casino large and clean

    Stayed in July 2023

  • Reviewed: July 31, 2023

    8.0
    Overall we had a great time.
    • Leisure trip
    • Family with young children
    • Double Room with Lake View
    • Stayed 2 nights
    • Submitted from a mobile device

    Elevators always seemed a bit dirty and smelly. Smoking in the casino was disappointing. The beach was not in great shape. Would love to see the hotel step up its game of making a really attractive beach environment. So much of the felt lining was sticking out of the sand. Trying to get the front desk to answer after 11pm was like pulling teeth. But when they did answer, they were accommodating. Would love to receive a room comp offer someday. Never seem to get one of those even though I did spend $3000 in 2 days.

    The pool was excellent. Water was cool and the lazy river was a great touch! The pool bar was fun as well. The rooms were comfortable and the restaurants were very convenient. And you served Blue Bell ice cream at the ice cream shop. That was a nice touch. Staff was very nice and helpful.

    Stayed in July 2023

  • Reviewed: July 28, 2023

    8.0
    Great place to visit
    • Leisure trip
    • Family with young children
    • King Room with Lake View
    • Stayed 3 nights
    • Submitted from a mobile device

    Lots of cigarette smoke. Long waits for restaurants. Need more breakfast options and a better coffee experience in the room. No one wants to wait in that long line at Starbucks.

    Lots of ammentities. Spacious room with awesome bathroom.

    Stayed in July 2023

  • Reviewed: July 23, 2023

    9.0
    overall a pleasant experience.
    • Leisure trip
    • Couple
    • King Room with Pool View
    • Stayed 2 nights

    unable to control water temperature in shower, It was either real hot or cold.

    Pool room staff

    Stayed in July 2023

  • Reviewed: July 18, 2023

    8.0
    We had a great time’s
    • Leisure trip
    • Group
    • King Room with Lake View
    • Stayed 2 nights
    • Submitted from a mobile device

    Only one shampoo and conditioner in the room.

    Everything went well.

    Stayed in July 2023

  • Reviewed: July 14, 2023

    7.0
    It was a great place to stay during an emergency, but I'm not sure we will every plan a trip there.
    • Leisure trip
    • Family with young children
    • Double Room with Lake View
    • Stayed 1 night

    Staff outside of the restaurant and casino (hotel specific) were not consistently hospitable. For instance, the people handing out towels seemed like they wanted to be anywhere else. This doesn't apply to everyone we encountered, but there was enough of an attitude from a number of staff to make me feel like I was intruding on them when requesting help. The restaurants also were not all open & those that were had long waits.

    The pool area for my son was great. He enjoyed the slides and the lazy river. There was lots of seating and we were able to move around from each area easily.

    Stayed in July 2023

  • Reviewed: July 10, 2023

    8.0
    It was nice.
    • Leisure trip
    • Couple
    • King Room with Lake View
    • Stayed 3 nights

    didn't seem like anyone was winning on the slots. No handy pays seen at all.

    pool, bed, restaurants.

    Stayed in June 2023

  • Reviewed: July 9, 2023

    8.0
    From now one I’ll be staying at the Golden Nugget when I travel to Louisiana.
    • Leisure trip
    • Group
    • King Room with Lake View
    • Stayed 1 night
    • Submitted from a mobile device

    I wish y’all didn’t take away the bus that transported people from Golden Nugget to the other casino. People are walking back and forth from each casino with lots of money on them. It’s dark and eventually someone is going to get mugged. Lots of Texans carry guns and if someone attempts to rob the wrong person, someone will get hurt.

    The rooms are beautiful. The view we have is beautiful.

    Stayed in July 2023

  • Reviewed: July 3, 2023

    7.0
    Great time
    • Leisure trip
    • Family with young children
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Very nice property, some of the restaurants weren’t open.

    Stayed in May 2023

Showing 1 - 25

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