Air conditioning needs work

Historic

Stayed in April 2024

The room wasn't exactly clean when we arrived. There was some leftover trash in the couch, chairs, and even the bed-- which was the most concerning. There were old vape pens everywhere. Because of this, we requested new sheets and changed the beds ourselves. Another outcome was that we ended up at CVS after check-in to pick up some cleaning wipes to clean the bathroom, tables, remotes, etc. I could have said something, but I am not that type. If I can fix it, I won't fuss. In this particular case, I should have drawn the line on day 3 when we found two additional vape items in the chair and what I can only assume is a slim jim on the floor by the bed.

I had a room to stay in with my family. It was hot since they hadn't switched to spring/summer mode, according to them. However, they did send an engineer up to turn off the heat, which was greatly appreciated. Otherwise, we would have baked. It is in a convenient location. You are close to the capitol building, Brown and JWU, the Amtrak station, the convention center, and Providence Place Mall. There are a lot of different cuisines around-- likely a result of the culinary school students sticking around to pursue their ventures.

Stayed in May 2024

The double beds felt a little narrow, but we had two of them in our room for three and they were very comfortable.

We had a lovely size room in a remarkable hotel, with a small, comfortable lounge space and plenty of space for the three of us. The bathroom was a reasonable size although considering the size of the rest of our room it felt slightly small... but was more than adequate. The hotel felt like it was in the centre of the city and was well located for all that we needed, the lobby is clearly a bit of a gem and we ventured up to the top floor to have a look at the incredible ballroom and see the spectacular views from the top floor. The car park was just behind the hotel and very easy to get to and from.

Stayed in April 2024

I had really wanted to go in the sauna. It was one of the reasons I booked with you. I knew the spa opened at 10 so I went down all excited and they said the sauna in the spa didn’t open until 12. I was bummed and had to checkout

Location was great - so central to Brown, restaurants and train station

Stayed in April 2024

Lighting by sink was dim, not that bright in bathroom, either. Was not that impressed with shower.

Stylish decor, good location, helpful staff, comfortable and clean room. We stayed in junior king suite and would stay here again if we are ever back in Providence.

Stayed in April 2024

There was food left in the fridge. I didn't have coffee nor water in my room. There was dust everywhere.

I liked the decor

Stayed in April 2024

It is a much older hotel. Elevators were slow. The lighting in the bathroom was way too dark. Couldn’t see in the mirror even to wash my face. The room was also quite hot, I had to crack a window.

Very comfortable beds and quite a big room which I was able to sit and talk with visiting friends without having to go to a bar.

Stayed in April 2024

The heat wasn’t working properly and had to be fixed (and it was cold while we were there), spent two days trying to get my keys to work until they finally had to replace the door lock. No movie services and no one at the front desk could help us connect our Netflix to the TV monitor so my daughter and I had to hover around her laptop to watch a movie. The pillows were far to overstuffed and neither my daughter nor I could use them. $35/day parking.

The hotel has loads of character, our room was spacious, the bed was very comfortable.

Stayed in April 2024

Bathrooms a little dated

Clean and spacious

Stayed in April 2024

No hot water.

The aesthetic & the location

Stayed in March 2024

wish there was a better restaurant located at the hotel

large room

Stayed in March 2024

The only negative is probably not one the hotel can do much about. I am disabled and the elevator was difficult to negotiate with the heavy door and small size when I had to use it with luggage.

Staff at the desk exceeded expectations. They were friendly and helpful at every interaction. The room was small, but very comfortable and clean.

Stayed in February 2024

Parking situation, when asked how to get to garage had to walk threw rain when skywalk was visible but I guess not accessible. Over priced, because no food and no pool, area hotel offer more for less.

Security of the building, card access needed for elevators and also doors after hours. Location was awesome. Staff was awesome.

Stayed in March 2024

Bathroom needs some updating. Light in the sink alcove is way too dark.

The room was spacious with a separate sitting area and 2 king-sized beds. Older building, but renovated nicely.

Stayed in February 2024

Average in most every respect.

Central location.

Stayed in February 2024

Paying for parking. Dangerous area at night. Didn't feel safe outside after dark.

Close to convention center

Stayed in February 2024

We had no heat or hot water which was massively disappointing.

Stayed in January 2024

The shower did not get hot and the bath tub didn’t drain.

The room was very spacious.

Stayed in January 2024

Have stayed here a number of times and it is my favorite place to stay in Providence while visiting my daughter who is at Providence college.

Stayed in January 2024

When I checked in, the woman at the front desk offered me a ticket for the parking without mentioning that I had to pay for it. I’ve discovered when I received the invoice that I have been charged $33. Very unprofessional… Also, although very clean and cosy, the room was a bit outdated. A small piece of the ceiling felt down while we were there.

The hotel is beautiful and very well located. The room was cosy and clean and I really liked the vintage style bathroom.

Stayed in January 2024

The food from the attached restaurant was subpar, and although the service was friendly several mistakes hampered a dining experience. It was over priced and the quality was lacking. Would not eat at Reiner's again, but would grab cocktails there. For spending a hefty amount of money I was greatly disappointed. Pointdexter Coffee shop was superb though.

I loved the atmosphere, the decor, the neighborhood, the historic nature, and the amenities. An absolute delight. The staff was efficient and friendly.

Stayed in January 2024

Nothing

Location

Stayed in October 2023

Location. Hotel ambience.

Stayed in December 2023

Only one elevator working

Stayed in December 2023