Didn't like how the prices were really elevated during graduation weekend which is natural; these were extreme! Also no complimentary coffee! I can definitely see paying for a specialty coffee, but not filtered. Parking is alittle pricey, but in the city, spaces are limited. The room toilet ran all night even after fixing the float. Also why couldn''t the bathroom fan and light switch be separate? The fan and light came in when the switch was on. Bed mattress was way toooo soft for most sleepers!!!

Location, Location, Location---easy walk to VCU campus graduation! Unique features like the roof top bar! What a view of Richmond especially in the evening and night! Cute theme decor to match the hotel name! Game room was a hit with our young adults--shuffleboard, pool table, and large screen TV

Stayed in May 2024

Hours of operation for restuarants, upstairs bar was disappointing

Check-in was wonderful.

Stayed in May 2024

Individually charged for the everything. Had to valet your cars. No complimentary coffee or water

Stayed in April 2024

I don’t have any “dislikes”. I would recommend reminding the housekeeping staff to dust the headboards as they were quite dusty.

The staff was wonderful. Kenya, our front desk agent helped sort out our check in as it wasn’t showing in their system from Booking.com. Thankfully, there were available rooms. The valet staff was the most efficient and courteous that I have encountered in quite awhile.

Stayed in March 2024

No problem

Clean and friendly. The Valet attendants were very helpful and check in and check out.

Stayed in March 2024

I love this hotel. he staff are always wonderful and the location is perfect for walkability. We usually stay here when we come to Richmond mainly because we can bring the dogs.

Stayed in March 2024

The room coffee was not very good which I half expected because there was a coffee shop in the lounge. However, the coffee shop coffee was much worse. The breakfast buffet was $20 for fewer options than even Holiday Inn.

It was very clean and the lounge was comfortable. I loved the two rooms within a room family style suite vs what most hotels do which is just a shared door between two standard rooms. The kids even had their own bathroom. Even the bunk beds were comfortable. There was a wedding party staying at the hotel who were a bit rowdy in the lounge but we never heard another guest from our room.

Stayed in March 2024

Pillows too large, fridge buzzed.

Excellent clerk, nice shower, comfy bed.

Stayed in March 2024

The rooftop was closed.

All good

Stayed in February 2024

Instant coffee in the rooms was a rough start to the morning. No business center/office area for use of laptop/printer.

Staff are very kind and helpful.

Stayed in February 2024

Booked for my two 20-something sons to spend the holidays near us. Very very cool vibe and aesthetics at this place. Walked in for check-ins to Frankie Beverly & Maze being played through the lobby; cool tone setter for the vibe of the hotel.

Stayed in December 2023

the thermostat in the room was hard to get right. we were either cold or too hot. the remote control didn't work properly when we used it to pull up the guide it just kept flowing through the channels, we could not pick a channel.

everything was nice. the room was very clean, nice size. bathroom was spacey, front desk clerk the gentleman didn't get his name but he was very nice sharing information with me about the restaurant. helped me get checked in with no problems.

Stayed in February 2024

Restricted restaurant facilities (had good quick efficient cafe “to go” and bar on ground floor)

Clean hotel with large room with great shower and pleasant helpful staff located in nice central location.

Stayed in January 2024

Comfortable rooms with inspired design. Dog friendly. Excellent stay!

Stayed in December 2023

Shower took a long time to warm up. Bathrooms are small.

Close to VCU campus, valet parking, coffee on site, fun vibe

Stayed in December 2023

No complaints!

This was our first time staying at Graduate. The check in staff were great! Valet staff were great! The thermostat did not work in the room that we were given. The maintenance staff member was EXCELLENT!! Very respectful, caring and courteous! HUGE THANKS TO THE MAINTENANCE TEAM! He moved us into another room which was much better then the room that we were previously placed in.

Stayed in November 2023

Location; rooftop bar

Stayed in November 2023

Rooms were not very clean

Dog friendly Quiet rooms Lots of working elevators

Stayed in November 2023

The refrigerator didn't seem cold and I couldn't find adjustment

The pillows and bath supplies

Stayed in November 2023

A/C in our room was temperamental, and wouldn't always turn on.

Comfortable beds. Friendly, down-to-earth setting. Great views from rooftop bar.

Stayed in October 2023

Had to beg for a one hour early check in so that I could be on time for a wedding. They said yes at the last minute.

I basically showered and slept there. Very quiet room and comfortable bed.

Stayed in October 2023

Great decor! Great location. The rooftop bar was nice. I liked that the hotel offers valet parking for $32 per night which was very reasonable in comparison to other places I’ve stayed.

Stayed in October 2023

Breakfast. It was a big nothing unless you are a 20 year old boy and want an egg and cheese or a breakfast burrito. Bathrooms were very small Compared to room. But at least there were 2 of them.

King suite with 2 bathrooms was lovely, spacious, and comfortable. The location (for a wedding at the Jefferson) was perfect for us.

Stayed in October 2023

Cleaning can be definitely improved.

Location, next to VCU

Stayed in September 2023