Still under renovation

Stayed in May 2024

The lobby was all torn up and being renovated. This information was not communicated on Booking.com. For the price we paid, we would have expected everything to be complete. The breakfast was ok, but not great. The pool is quite small and unattractive. The pictures of it are quite misleading. The room itself could use more lamps/lights.

The hotel is across the street from other hotels and beach access. The hotel is being renovated and plans to become a Hilton property. The room we had was renovated and had nice new paint and decor. However, several things needed to be touched up and repaired. It was like no one did quality control after the renovation. If these things were touched up, it would be really nice. I think when all is finished, it will be very good.

Stayed in May 2024

No direct beach access, the breakfast was bland, no seasoning. The bscuits were hard. Lamps in the room were hanging off the wall. People were letting kids play in the hallway after 12 am. While most people were trying to sleep. Construction is going on every day. I was approached by someone trying to get me to go listen to a sales pitch every time I walked through the lobby, even after I had already told them I was not interested.

Nice area, good restaurants around the hotel.

Stayed in May 2024

Under construction

Stayed in April 2024

Manager didn't follow up with me regarding stay, and do what she stated she would regarding charges.

Stayed in March 2024

The hotel was an active construction project and that wasn't disclosed before booking. They didn't do anything loud during the weekend but as soon as Monday morning rolled around everyone got back to work it was loud. The pictures showed an indoor pool which was my main reason for booking and if there was one it was part of the construction project, because we couldn't access it. The maids cleaned different parts of the room each day which was fine, just strange. It's like they didn't have a formula for cleaning, and just did whatever they wanted. The complementary breakfast was pretty good, but they had a really serious and kind of dark news show on in the room that felt really inappropriate for young kids, so that made us eat super fast or bring it back to our room. Just a weird choice for a shared space. At one point we needed something from the front desk and the man working was watching a movie and seemed genuinely bothered that we would even ask for anything. I got the feeling that by Monday we were the only people staying in the hotel, and yet our service was really below average.

It was a great location, and the room was nice.

Stayed in April 2024

Currently finishing up renovations but will be very nice when finished.

Close to the beach and Coligny Plaza!! Walkable to everything, this location can’t be beat!!

Stayed in April 2024

Construction

Great location

Stayed in April 2024

Grand Hilton Hotel Inn. Emphasis on "Inn". This was a recon trip and next year I plan to revisit the area with a longer stay. However, I will likely select another hotel. In my room, some of the buttons on the phone were broken, mattress too small for bed frame, NO complimentary bath and shampoo products!! Slots were available for the dispensers, but no dispensers or products. They only provided a tiny bar of soap. Luckily, I had my own products. Towels and wash cloths were thin. The vending machine was not working on some floors. Each time I used the elevator from my assigned floor to the 1st floor I thought I entered the laundry facility - very annoying. The breakfast area was too small for the size of the hotel. At the time, apples were the only fruit option.

In April 2024, I had an overnight stay and determined the hotel has great potential.The hotel was easy to locate and in a quiet area. The staff was nice. The hotel had adequate parking. The room was clean. The bed and pillows were comfortable. The hotel had a pool area and decent continental breakfast options. The hotel was driving distance to Mitchellville Freedom Park, filled with African American history and a pathway to a lovely quite beach.

Stayed in April 2024

The bed/sheets was very uncomfortable and itchy and we didn’t have much of a view we only saw the rooftop where the A/C ducts are they stated breakfast would be ready from 7-10am and that wasn’t the case we had to ask them for things that should already be out for the guess

I love how clean and neat it was and the extra chairs! Nice office space!

Stayed in April 2024

The remodeling going on is so extensive, why not shut down for a week or two, bring in a large company to knock it out proficiently? Seriously, open ceilings, hanging wires, sheetrock & dust everywhere. Maybe 3-4 contractors trying to cover the entire first floor. It will be beautiful once complete. But weird to try to relax in midst of construction noises. Let's talk about breakfast....they've shoved it into a room, like a future office perhaps fitting 10 people max. But good coffee, excellent variety & I appreciated my girls cld male waffles ea. morning, bike rental out front. Parking is difficult, barely enough spots.

Remodeled rooms, bed comfort, shower are very nice.

Stayed in April 2024

The parking lot was horrible, and, construction was going on.

The staff, the cleanliness, and it was comfortable

Stayed in April 2024

Parking is not enough and construction has been going on for over 3 years and not completed yet. No onsite restaurant.

Great location

Stayed in March 2024

not beach front and under renovation

Convenient location.

Stayed in March 2024

The breakfast area was too small and congested. Also, every time I left my room, the large dog in the room across from me started barking extremely loudly.

I liked the location, and there was quick access to the beach. The price was good based on the current condition due to renovations.

Stayed in March 2024

I didn't like that the front door did not open all the way.

The hotel wasn't far from the beach

Stayed in March 2024

Renovation work limited facilities & balcony door would not open

Available, clean & location near the town. Rooms were spacious & well fitted out.

Stayed in March 2024

It was under construction but will be amazing when it was finished. 2 of the desk clerks were unfriendly and not helpful. One was a younger girl. The other one was filling in. I think he might have been a supervisor of the construction-he was older. No one wore name tags. That annoys me !

Convenient location including the beach

Stayed in March 2024

The girl at the night desk when we checked in and both nights was not friendly or helpful Our TV didn't work when we got there, we went down to tell her. We felt we were inconveniencing her. She told us they were working on it and would have tv by evening. We asked her were we should go to eat or see stuff. Told us where things were but nothing more. Didn't smile... We didn't have tv 3 hours later when we got back.. I called and Someone did come right away. The hotel is being updated so dust everywhere, which we weren't told but it was fine. Our door was literally hanging on 1 hinge. The bathroom door hinges were so rusty we didn't close the door.

The location was nice. The morning lady Shelly was very nice. The shower was fantastic. The bed comfortable and the balcony was nice. The breakfast was free and warm. Waffles were great. Beach was close.

Stayed in February 2024

The customer service was horrible

The aesthetic of the hotel

Stayed in February 2024

No one at desk for check in, room wasnt fully remodled

Location and price

Stayed in January 2024

Smell of smoke near entrance

Close to the beach

Stayed in December 2023

We were under the impression; the room actually had a balcony. But it didn't They were also doing renovation which wasn't posted on the site. I guess the receptionists having a bad day. weren't very pleasant. Unless we just didn't know how to operate the coffee dispenser in our room, didn't work & no help offered to assist, even after we told them it didn't work. no exercise room, used the beach for our workout.

The best part of the stay was the hotel walking distant to the beach! Easy access to all types of eatery & shoppes.

Stayed in January 2024

The toilet seat had a crack the split the seat. It was uncomfortable handling my business.

Stayed in December 2023