Disappointed in the breakfast buffet not much of a variety of breakfast items!

Very clean!

Stayed in October 2023

I have no complaints about this resort.

My stay here at Grand Traverse Resort and Spa was amazing! The view, staff and facility itself was beautiful and I can’t thank you enough for the wonderful experience. I will definitely be back!!

Stayed in September 2023

Anniversary room upgrade was not allowed due to booking on this site. That was disappointing to find out once we arrived.

Room was very comfortable. Hotel was filled with wonderful amenities (i.e. shopping, food, entertainment)

Stayed in September 2023

We loved the fact they have a private lake access on lake Michigan with fresh towels and a bar with food and a private pool they had a shuttle to take you to the beach down the road. And they had an outside pool with bar & food with fresh towels, at the resort. and inside they had 2 more pools with 3hot tubs. So relaxing they had so much more than I expected.

Stayed in September 2023

Our room was not what I would expect for a $300+ /night room. The shower door would not close and seal. Water leaked out after every shower. We had to use towels to mop up the water. The tile ledge below the shower was cracked. It appeared to be installed incorrectly. The air return vent in the bathroom was caked with dust and dirt. The carpeting was quite worn and stained. The dresser was screwed shut - unsure why?

We have stayed many times at the Grand Traverse Resort and Spa. We love the area and the beautiful setting. The bed was comfortable and we had a very nice view from our room. We did not eat at any of the resort restaurants, but we did use the pool, which is very nice.

Stayed in September 2023

It need to be updated. The bath tub wasn’t clean.

It was clean. Staff was nice and helpful.

Stayed in September 2023

Cost.

The several shops, beach area and activities.

Stayed in September 2023

A little far from the downtown area.

Very clean and looked newly remodeled. Also the extra perks such as shuttle to the beach and casino.

Stayed in September 2023

For 2 nights we paid $ 929 which was overpriced for this hotel and room. you needed to pay additionally for the gym, breakfast was $18 pp on top.There was no room cleaning, which you would expect for this price category. Internal pools were closed (without notification on Booking.com), and the AC in the room sounded like a waterfall. For this price you have much better options in the area.

Beach Club is nice and cozy, and The Grille restaurant on the property offers some good food.

Stayed in August 2023

Indoor pools were closed. And still over 325 a night…..

Stayed in August 2023

Checked in at 4:30pm and found most of the stores and services were closed because of staffing issues. They hosted a convention whose members dominated the few open restaurants so we were forced to leave property for any snacks or dinner we wanted. Also window in room was clouded so you couldn't see out half of it.

Room was clean

Stayed in August 2023

People changing kids diapers in the pool no one made them leave even though it was poop in the pool, kids pool indoors was closed, the den with bowling was closed, my towel rack fell off the wall when I hung a towel up, and they said the had room service but when I followed the steps to order they stated they were no longer offering room service. Too much money for everything to be closed or not offered.

Location was nice. The staff was pleasant

Stayed in August 2023

I wasn’t sure how to get to the pools

the property is beautiful. loved my room

Stayed in July 2023

EVERYTHING ESPECIALLY THE GOLF COURSE!

EVERYTHING!

Stayed in July 2023

The room was small, especially the bathroom & and honestly, for what I paid, it was way under my expectations. I was super disappointed the minute I walked in my hotel room.

The spa

Stayed in July 2023

We were put in a “newly renovated” area. There was garbage in the hallway since the time we checked in to checking out. Our power went out at 12a right as we were heading to bed; had to deal with strange men coming in our room (it was just my Mom and I) trying to fix it for an hour and a half. Didn’t come back on until 7am.

Location, beautiful property and so many fun things to do at the resort

Stayed in July 2023

I love the overall experience

Stayed in July 2023

the rooms walls are to thin

the check in

Stayed in July 2023

The facilities were nice. The rooms need updating for the price

We tried to cancell two of our five days for a oersonal reason and they would not we will not stay on property for our next golf outing. We would have accepted a credit. We are warning all of our friends.

Stayed in June 2022

The food at the restaurant was terrible. The waffles were rock hard and tasted like cardboard. There was no fridge or microwave in the room. The beds were terribly uncomfortable. The water slide was closed, which was a huge selling point for us booking this hotel. My card was charged twice, so an extra $1,100 we don’t have at the moment…

The location was great

Stayed in May 2022

It needs to be updated. Everything is so outdated in the rooms.

Bed was nice. Staff were very friendly

Stayed in May 2022

There were rodents in the room

Stayed in February 2022

Everything was excellent

Stayed in January 2022

The big pool but it was closed for 3 hours in the middle of the day

Stayed in January 2022

Our bed was one of the most uncomfortable beds I’ve ever had to sleep in. It was worn out on each side with a large hump in the middle. The pillows were too small and flat for the bed and the room was unimpressive for the price we paid. We were in the older low rise portion of the hotel so curious if the newer tower portion might have been better. Although the food was good, Service was very slow from Nick at the Taproom. At one point a keg blew for the drink I ordered so I asked if there was another keg. He said he didn’t know and would have to check downstairs, yet would not do so or find someone else to and just expected me to order something different. Seemed very lazy and bothered if asked to do any additional work.

Location, meals, arcade

Stayed in October 2021