I had no idea how to get to ANY of the pools or exercise room.

The size and comfort of the room was excellent.

Stayed in May 2024

The customer service personnel were horribly rude at both check in and check out.

Breakfast was $19/person and not included in the hotel cost. The shower didn't have glass going all the across the opening and with the rain shower head, water leaked all over the bathroom.

Stayed in May 2024

We just wish the pool and hot tubs were open later than 9pm.

Very nice. Multiple places to eat. Close to everything

Stayed in April 2024

Everything Was Perfect Aside The Cable Going Out..

Stayed in March 2024

I have one complaint and it's the ONE hot tub at the pool?! Me and my husband could not enjoy it at all because of one while family mostly kids having it the whole time we swam in pool. We really wanted that heat!!!

I loved that the place is so clean and inviting

Stayed in March 2024

Not enough staff stores and restaurants where not staffed horrible experience at jacks tap room waited 45 minutes for ice tea dinner was comped the waiter was not trained not his fault the manager a women who had been there 30 years was at her Witt’s end. Upper management is not doing a good job of overseeing this I would not recommend anyone ever eat at either place airie was nothing special. The coffee shop was our fav but only open till 3 what is that at a resort? The arcade was only open Friday and Saturday just pitiful. I would not say resort it was like an old has been with accommodations. The room was great and the view was great. Just very sad with resort. Feel no longer there.

Very clean

Stayed in February 2024

Arcade is cramped and small Renovations make things a bit cramped in the restaurant area Beds and pillows are not very comfortable View only visible from up higher. Location is far from downtown. Couldn't even get many pizza places to deliver there so we picked up from one that looked fun.

Lots of amenities - arcade, shopping, pool, kids water play equipment, coffee shop... rooms were clean. Beautiful view IF you go up high enough

Stayed in February 2024

Proximity to everything and very nice property.

Stayed in January 2024

Overall staff in restaurants and pool were very helpful. Front desk staff not friendly at all. Need some training in customer service.

Great facilities, beautiful room, super peaceful.

Stayed in December 2023

Few doordash options. Food was pricey.

The stay was very nice! Staff were very friendly. The glass elevator was a great experience for my 4 y/o. Wish we had more time to explore all the cute shops.

Stayed in November 2023

It was a bit far from downtown traverse city, but that’s okay. We were aware of that when booking.

This resort is huge! I felt like there was a lot to check out and see in the building alone. It was too cold to go golfing, but the course looked great.

Stayed in November 2023

The sink in the bathroom was clogged.

Beautiful. Nice room

Stayed in November 2023

housekeeping not provided, but able to replenish supplies and empty trash with phone call. a nuisance not a big problem in the current environment.

rooms have been renovated,facilities for swim and fitness good.

Stayed in October 2023

The shower in our room plugged and the water leaked into the room and closet. Our luggage and my wives shoes got all wet. We were moved to another room. Because we booked through booking dot com they said there was nothing they could do for us on our bill as it was paid through booking .com. They said they would have a manager call us but we never heard from them. We love the Grand Traverse Resort but we are a little disappointed that something wasn't done.

Stayed in September 2023

Nothing

The shower and bed

Stayed in September 2023

Closet, art work on walls (all pictures in our room were same color of Badgers) Nothing felt luxury or special in our room and "closet cubby" was only good for 1 person especially if someone there or a couple attending an event.

The facility was nice and room had space. Closet situation was not good for more than 1 person in room and the windows were not clear so part of view was obscured. I am glad we got a deal through booking.com bc we would not pay more than what we did to stay there. In fact, $100-$120 a night is more appropriate to us for the accommodation we had. Nothing "resort" about the room to us. Did not even have a robe.

Stayed in October 2023

The breakfast was good

Stayed in October 2023

The extra amenities were very expensive and made it impossible for us to pay for our room with the additional activities

The quietness, privacy, view, intimacy

Stayed in September 2023

It was stark - little to no art in the halls and room.

The location was good and the room clean and comfortable.

Stayed in September 2023

Not applicable

Location and staff

Stayed in September 2023

I think it’s time to change your carpets in the rooms. And there is a bad smell in the room and hallways.

Loved the resort and the amenities

Stayed in September 2023

The hot tubs close very early

Stayed in September 2023

Rooms could use a mini safe and a small microwave. Room 622 a/c was unbelievably loud.

Exceptionally clean

Stayed in September 2023

The pillows and mattress were not as comfortable as we would have liked. Pillows were too flat and mattress was a bit too firm. And the air conditioning unit in room was very loud.

Staff was great. Pool and beach were great. Room was spacious and clean.

Stayed in August 2023