999 Enchanted Way, Simi Valley, CA 93065, United States of America
#5 of 6 hotels in Simi Valley
Guests' ChoiceBased on 1038 hotel reviews
7.6Cleanliness
8.0
Comfort
8.0
Location
8.6
Facilities
7.8
Staff
8.4
Value for money
7.6
Free WiFi
7.2
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 3, 2024
Greg
United States of AmericaThe king size bed was very uncomfortable. Bathroom toilet paper appeared to be 1 ply and the hairdryer didn't work. Fortunately one was brought from home! I was also surprised by a $16.00 per night fee for parking, also an upfront $150 refundable cleaning fee which was not indicated on the booking fee at time of reservation. The overnight parking fee was indicated on the night before checkin time email from Booking.com. To late to cancel if you wanted not to lose your 1st. night room fee! Also the housekeeping staff for our room area didn't speak English! The hotel restaurant was closed (assuming since pandemic) and room service was the only option if you wanted to eat at the hotel.
The room was well furnished, had a small TV in room along with a small microwave and refrig. Bedding sheets and pillows were nice and a love seat with table in the room which was extremely clean. The room also had a A/C which handled both cooling and heating and worked well.
Stayed in April 2024
Reviewed: April 30, 2024
Joyce
United States of AmericaPaying $16 a night for parking I thought it was a little much. I understand the reasoning but we are the guests and I don’t think we should pay $16 a night maybe five dollars a night you must charge.
The pool area was always kept so nice and clean and it’s very pretty
Stayed in April 2024
Reviewed: April 29, 2024
Maria
United States of AmericaThe beds could use an upgrade as they weren’t the most comfortable
Very clean rooms. The location is very nice.
Stayed in April 2024
Reviewed: April 24, 2024
Adrian
CanadaNo complaints, but my non-smoking room smelled smokey (but nose adapted). I suggested an ozonator to remove the odor. Some lime or lemon at the front desk complimentary water tower would be ideal. Parking could get pricey for longer stays.
24 hour Check in is fast with nice lobby and seating area while waiting for Uber or others. Love the hot tub with the pool too. Express breakfast was good and efficient, thanks Alfonso and Kat! Business center is very handy, especially for printing. Great to have multiple elevators and two entrances into the hotel. And the work out room is excellent. El Taco, a 2 minute walk away on the same road is very handy.
Stayed in March 2024
Reviewed: April 20, 2024
Melinda
United States of AmericaI was socked to be charged for parking. We've been on a month long road trip. And we've never been charged for parking. Even in Las Vegas. Very disappointing.
It was super clean.
Stayed in April 2024
Reviewed: April 12, 2024
Nunila
MexicoN/A
Stayed in April 2024
Reviewed: April 9, 2024
Tasha
United States of AmericaNeeded dusting
Stayed in April 2024
Reviewed: April 8, 2024
Julia
United States of AmericaMy biggest complaint is that they charged me to park my car, despite the fact that the parking lot never filled up during my stay. Aside from that my only other criticism would be that the carpet and bathrooms are bit outdated. That doesn’t bother me much I was mostly irritated by the parking fee.
I loved the view and location, the lobby area was beautiful and very clean. Staff is amazing, very friendly, helpful and the property felt safe and secure. The beds are comfy, like the white bedding and shutters on the windows gave my room a cozy feeling.
Stayed in April 2024
Reviewed: March 31, 2024
Jackson
CanadaBed, carpet and couch are old. Blanket isn’t provided
Room is big enough.
Stayed in March 2024
Reviewed: March 29, 2024
Stacy
United States of AmericaNot enough water pressure to flush the toilet properly. Hot water ran out within 5 minutes when showering.
Stayed in March 2024
Reviewed: March 29, 2024
Jochen
SwedenI thought it was outdated.
Nice staff
Stayed in March 2024
Reviewed: March 25, 2024
Kim
United States of AmericaWalls not well insuated so you can hear all your neighbors. I had a crying baby on one side and people above me talked all night.
Friendly staff. Well appointed rooms, but dated. Comfortable though.
Stayed in March 2024
Reviewed: March 22, 2024
Hermeskino
United States of AmericaNew parking fee
Great value, location and staff
Stayed in March 2024
Reviewed: March 14, 2024
Susan
United States of AmericaI didn't like paying for parking. Shower pressure was very, very low. Towels were old and scratchy. No lotion or makeup remover. Heater very loud. Bathroom door had auto closure hinges for fire safety so I had to prop it open to let the heat in before showering. Some things were "dated".
Room was spacious, very clean and quiet. Bed were comfortable. I did not eat there or use the facilities so I have no comment on that.
Stayed in March 2024
Reviewed: March 8, 2024
Ashley
United KingdomLaundry was a bit expensive,
The friendliness of the staff, the GYM is good and the surroundings are good.
Stayed in March 2024
Reviewed: March 4, 2024
Javier
United States of AmericaEverything was nice.
Stayed in March 2024
Reviewed: February 17, 2024
Tammy
United States of AmericaCharging $16 a day to park…..ridiculous!!!! Thin walls.
Its proximity to where I need to go. Seemed clean.
Stayed in February 2024
Reviewed: February 12, 2024
Eraldo
United States of AmericaYour $16.00 parking fee it should be upfront when parole are booking their room I wouldn’t have stay there of I had know down the road was a hotel with no fees for parking
Stayed in February 2024
Reviewed: February 8, 2024
Cynthia
United States of AmericaNo toiletry items in room. $16 paid parking
Quiet
Stayed in February 2024
Reviewed: January 23, 2024
Ronald
United States of AmericaHaving pay packing fee
Stayed in December 2023
Reviewed: January 16, 2024
Andrew
United States of AmericaOur room had a double door that would typically be used in a storage area? It had a half inch gap between the floor and bottom of door. The room with the toilet needs to have a fan and a sink to wash your hands. The microwave did not work, Security brought a really small replacement. The heater was obnoxiously loud!! The couch was worn out.
Stayed in January 2024
Reviewed: January 13, 2024
Leroy
United States of AmericaParking charge Limited Cable and small tVs No FOXB business channel. USB. Only on right nightstand
Good temp control.
Stayed in January 2024
Reviewed: January 8, 2024
Celia
United States of AmericaPay for parking and hold on card for about 3 days
Beautiful view
Stayed in December 2023
Reviewed: January 7, 2024
Charles
United States of AmericaWe were in an out a lot as it was Christmas, so was not able to be there a lot so had no complaints except the heater.
The heater in our room 179 was very loud/noisy going off and on should have call the the front desk. I did tell the Lady at the desk when checking out she said we should have called and it would have been taken care of. Next time
Stayed in December 2023
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