3804 National Park Highway, Carlsbad, NM 88220, United States of America
#22 of 25 hotels in Carlsbad
Guests' ChoiceBased on 452 hotel reviews
6.5Cleanliness
7.1
Comfort
7.0
Location
7.8
Facilities
6.6
Staff
7.5
Value for money
7.2
Free Wifi
6.8
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 28, 2024
Cameron
United States of AmericaThe mattress and pillows were very uncomfortable.
The room was clean.
Stayed in April 2024
Reviewed: March 5, 2024
Huyck
United States of AmericaLots of workers use this facility which brings a different crowd
Close to caverns 17 miles
Stayed in February 2024
Reviewed: January 8, 2024
Bjornstad
CanadaComfy beds!
Stayed in January 2024
Reviewed: December 9, 2023
Paula
CanadaHad to ask for a 2nd bath towel since there was 2 of us. Breakfast was less than I expected. Staff didn't smile at all. Full of oilfield workers getting up early, honking their horns and leaving vehicles running for 30+ minutes. Bring earplugs.
Basic room, bed was ok, breakfast was minimal
Stayed in December 2023
Reviewed: October 23, 2023
Jeffery
United States of AmericaCarpet could use a deep cleaning. The room smelled like it was full of cigar and cigarette smoke.
Stayed in October 2023
Reviewed: August 23, 2023
R
United States of AmericaThe deceptive web site that funnels victims into a sense that they are booking a stay in Carlsbad CA but I paid by cc only to find out I was tricked no refunds on cancellations ,ya it isn newmexico not California .scam I want my money back
Nothing I was ripped off by this hotel great western
Stayed in July 2023
Reviewed: August 21, 2023
Charles
United States of AmericaIt was ok.
Stayed in August 2023
Reviewed: August 7, 2023
Gunner
USAI felt kicked out, he came 15 mins before checkout and knocked on my door. He should've waited for me to come to the help desk. Other than that, it was good.
Stayed in August 2023
Reviewed: August 2, 2023
Bob
United States of AmericaThe Breakfast could Be Better
Stayed in August 2023
Reviewed: July 31, 2023
Shawna
United States of Americait’s older and they have not done much to update it.
it was close to where we needed to be. older but comfortable and the price better than any of the newer places in town
Stayed in July 2023
Reviewed: July 27, 2023
Deborah
United States of AmericaPool has been out of order for years. Why? Other reviews said it was closed due to covid- it is now July 2023. Breakfast poor selection.
Loved that the room was quiet- I didn’t hear anyone else, nor any traffic.
Stayed in July 2023
Reviewed: July 25, 2023
Nancy
United States of AmericaHad to ask for use of an iron and ironing board, no hair dryer, minimal pillows.
Clean room
Stayed in July 2023
Reviewed: July 5, 2023
Tristen
United States of AmericaThey did not clean the room. And then when we asked to they acted like they weren’t going to because we were leaving the next day when when needed it clean.
Stayed in July 2023
Reviewed: June 29, 2023
Craig
United States of AmericaAt night the internet connection kept dropping us. In he morning it was fine, so it was almost as if it couldn't handle the load at night. It would be nice if the breakfast bar had a couple of more options.
Stayed in June 2023
Reviewed: June 25, 2023
Shelli
United States of AmericaThe manager wasn’t very friendly. The breakfast bar closed at 9 am
Stayed in June 2023
Reviewed: June 22, 2023
John
United States of Americathe room was a little dirty and was lacking some things like toilet paper and staff were mildly nice
it was easy to find. the room was comfortable.
Stayed in June 2023
Reviewed: June 18, 2023
Noah
United States of Americabad breakfast, bad staff, too expensive for what it was
fine place to stay
Stayed in June 2023
Reviewed: June 18, 2023
Austin
United States of AmericaThey breakfast served was absolute wack.
It was nice but the ceiling fan in my room did not work. at least the A/C Unit did.
Stayed in June 2023
Reviewed: June 12, 2023
Hannah
United States of AmericaWe weren't given any information for internet login and breakfast hours. We had a late check-in and thankfully we had made a reservation because the speaker at the side office kiosk didnt work so we probably couldn't ask for a room if we had to (and the worker shut my husband's hand in the sliding door).
Room was clean and the bed was comfortable. Location was convenient for us. The property was quiet and well-kept.
Stayed in June 2023
Reviewed: June 4, 2023
D-bryce-t
United States of AmericaThe first shower I took and the drain was clogged. The fridge looked beat up but still functioned. Basic microwave with no rotating plate. Lighting is poor in the room with plenty of dark spots.
Beds are extremely comfortable. T.V. has satellite, Direct T.V., with cable channels, HBO, and Cinemax. The AC window unit is turn knob and looked dated back to the 90s but was still efficient. The housekeeper kept the room tidy and wasn't a kleptomaniac.
Stayed in June 2023
Reviewed: June 4, 2023
Mary
United States of AmericaThe bed was really hard, and the pillows were flat.
The room was clean, and the air-conditioning was so good.
Stayed in June 2023
Reviewed: June 2, 2023
James
United States of AmericaFan made noises. Couldn't sleep. AC kept shutting off. Was hot and uncomfortable.
The bed was comfortable.
Stayed in May 2023
Reviewed: May 30, 2023
Richard
United States of AmericaThe room we were in had a good size fridge and the bed was actually very good. The microwave was challenging to open and not in an ideal location. The fixtures were "older" and could use an upgrade. One of the plugs in the receptacle tripped the GFI no matter what you plugged in. The other was fine. It would be nice if the light in the bathroom was independent from the one by the sink... like in other rooms.
The bed was actually ideal. Firm but not a board. It is evident that the folks running the Great Western are doing some upgrades. We had family in another room that was well appointed, comfortable, and made our room seem a bit "dated". The breakfast was waffles, muffins, toast, and cereal. There was juice and coffee. Not a spectacular spread, but OK.
Stayed in May 2023
Reviewed: May 22, 2023
Susan
United States of AmericaReally old building and rooms. Pool and hot tub not available for use. Bare minimum on continental breakfast. Microwave was filthy.
Safe location, beds comfortable. Had a refrigerator and microwave.
Stayed in May 2023
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