Reviews of Greystone Lodge on the River This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
559 Parkway, Gatlinburg, TN 37738-3201, United States of America
#32 of 530 hotels in Gatlinburg
Guests' ChoiceReview Score
Based on 7259 hotel reviews
8.8Score breakdown
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Cleanliness
9.1
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Comfort
9.1
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Location
9.6
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Facilities
8.9
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Staff
9.1
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Value for money
8.8
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Free WiFi
8.2
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Reviewed: May 6, 2024
Maddox
United States of America7 Reviews8.0“Girls getaway”- • Leisure trip
- • Travelers with friends
- • Executive Queen Room with Two Queen Beds
- • Stayed 2 nights
- • Submitted from a mobile device
When told 1 car per room. Other people in hotel didn't follow this instruction. 4 of us from all over southeast. I can understand if hotel I booked. If lot past level 4 garage was open, spare cars could have been there. We were put in the furthest room away from front of hotel. It's an extremely long walk for leaving or going to lobby. Breakfast was only eggs, biscuits,bagels, cottage cheese, yogurt, or oatmeal. Same thing everyday. For an older hotel I understand.
I liked it was within walking distance of most attractions. Parking was convenient to our room.
Stayed in May 2024
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Reviewed: May 6, 2024
Natasha
United States of America2 Reviews9.0Wonderful- • Leisure trip
- • Family with young children
- • Executive Queen Room with Two Queen Beds
- • Stayed 3 nights
- • Submitted from a mobile device
The smell when I first walked in was stale and funky.
The beds were comfortable, the staff was friendly and knowledgeable, the pool was lovely and breakfast was great!
Stayed in May 2024
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Reviewed: May 6, 2024
Sandra
United States of America1 review8.0“Overall nice stay for 1 night. If staying longer, would have asked for replacement of sheets.”- • Leisure trip
- • Couple
- • Executive Queen Room with Two Queen Beds
- • Stayed 1 night
Beds were loud and scratchy sheets.
Loved the location, parking included, friendly staff.
Stayed in April 2024
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Reviewed: May 6, 2024
Danielle
United States of America1 review10“It was a perfect place to spend our 10 year anniversary!”- • Leisure trip
- • Couple
- • Executive Queen Room with Two Queen Beds
- • Stayed 3 nights
No complaints!
This place was perfect, absolutely no complaints and will definitely be staying there again!! Great location and walking distance to everything on the strip.
Stayed in May 2024
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Reviewed: May 6, 2024
Jeanette
United States of America4 Reviews10Exceptional- • Leisure trip
- • Family with young children
- • Executive Queen Room with Two Queen Beds
- • Stayed 2 nights
- • Submitted from a mobile device
Perfect location
Stayed in May 2024
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Reviewed: May 6, 2024
Eileen
United States of America10 Reviews1 helpful vote8.0“Adequate and comfortable accommodations with a great location, but not bells and whistles.”- • Leisure trip
- • Couple
- • Executive Queen Room with Two Queen Beds
- • Stayed 2 nights
- • Submitted from a mobile device
There are minimal amenities. They sold us the water at the front desks. It rained and they didn’t lend umbrellas, but they did sell us one. The bathrooms are very very small and our balcony faced the parking lot. I didn’t find the front desk particularly friendly and there was no coffee/water in the lobby. It felt like a very stripped down version of a motel.
The location was great. You could walk to all the restaurants and bars nearby so it was very convenient. The room was nice and roomy and the beds were very comfortable.
Stayed in May 2024
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Reviewed: May 6, 2024
Sara
United States of America2 Reviews10“We loved being so close to everything in downtown Gatlinburg!”- • Leisure trip
- • Family with young children
- • Executive Queen Room with Two Queen Beds
- • Stayed 2 nights
- • Submitted from a mobile device
The dining area was small and crowded.
Food was excellent. Variety was nice. Coffee was very good. The balcony view was very nice. The river was very relaxing to listen to in the room. Beds were very comfortable. The staff was very nice. We will definitely stay here again.
Stayed in May 2024
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Reviewed: May 6, 2024
Jennifer
United States of America5 Reviews1 helpful vote10“Great location, quality accommodations and incredible scenery.”- • Leisure trip
- • Family with young children
- • Executive Queen Room with Two Queen Beds
- • Stayed 3 nights
- • Submitted from a mobile device
The breakfast option- it would have been great to have at least one protein option to go with eggs, bacon or sausage. If they can cook eggs, surely bacon or sausage would not be any more difficult to add. Maybe some salsa, cheese and green onions to add to the eggs. Additionally, a waffle maker, or frozen waffles with syrup would make a more complete breakfast offering. Unfortunately, we had several instances of people smoking out on the balconies on our side. We did report it to management and they immediately acted.
The hotel location was key to our visit with scheduled visits to the Aquarium and Anakeesta. Both attractions were within extremely close walking distance. The double queen room was on the third floor, River facing with comfortable balcony and beautiful views. The beds were incredibly comfortable with great mattress firmness and great pillows. The shower/bathroom area was comfortably large with an excellent bathtub and fantastic water pressure. The TV was good, but the Wi-Fi signal kept giving us errors and we were unable to watch streaming services without several interruptions. The breakfast room was bright, but a little crowded with tables and chairs. The food selection was comparable to a continental breakfast. Hot food on offer was biscuits, gravy and scrambled eggs. Drinks included coffee, tea and juices. Parking was wonderful. Under cover and protected from the elements and literally, right outside our room. Overall, an excellent hotel stay with enjoyable amenities.
Stayed in May 2024
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Reviewed: May 6, 2024
Jennifer
United States of America2 Reviews10Exceptional- • Leisure trip
- • Family with young children
- • Executive Queen Room with Two Queen Beds
- • Stayed 2 nights
- • Submitted from a mobile device
The location of the hotel. Easy to get in and out of. Perfect location to walk up the main strip without being too far away.
Stayed in May 2024
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Reviewed: May 5, 2024
Patricia
United States of America4 Reviews9.0“Comfy and clean”- • Leisure trip
- • Group
- • Executive Queen Room with Two Queen Beds
- • Stayed 3 nights
This was not your fault, but trash on other side of the river was sad.
good coffee
Stayed in May 2024
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Reviewed: May 5, 2024
Marion
United States of America4 Reviews9.0“Comfortable losing at a great location.”- • Leisure trip
- • Couple
- • King Executive
- • Stayed 5 nights
- • Submitted from a mobile device
I appreciated having breakfast available but it was very limited with no meat. No towel racks in room.
Great location. Walkable to shopping, restaurant, and attractions. Room was comfortable.
Stayed in May 2024
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Reviewed: May 3, 2024
Keith
United States of America1 review10“Great place. Great staff. Great rooms.”- • Leisure trip
- • Couple
- • Queen Executive - Shower Only
- • Stayed 1 night
- • Submitted from a mobile device
Convenient to everything.
Stayed in May 2024
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Reviewed: May 3, 2024
Eva
United States of America8 Reviews9.0“We were for the most part very happy and pleased with our stay”- • Leisure trip
- • Family with young children
- • Executive Queen Room with Two Queen Beds
- • Stayed 2 nights
- • Submitted from a mobile device
I didn’t like that the office and breakfast area building wasn’t connected someway to the building the rooms were in if it was raining you had yo drive down or walk through the garage and then a little walk to get to breakfast and office was just a different set up then what I’m use to but we enjoyed our stay entirely
I loved the balcony on the river, the room was very clean and the parking in the garage was right at your rooms and the location to walking the town
Stayed in May 2024
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Reviewed: May 3, 2024
Harold
United States of America1 review8.0“We would stay at this property again”- • Leisure trip
- • Family with young children
- • Executive Queen Room with Two Queen Beds
- • Stayed 6 nights
Breakfast was the same everyday... so after a few days we opted out of breakfast
Location is great if you plan on visiting the attractions close by. Rooms are are ok and the river being right off the balcony is nice.
Stayed in April 2024
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Reviewed: May 2, 2024
Jack
United States of America4 Reviews8.0Very Good- • Leisure trip
- • Couple
- • Queen Executive - Shower Only
- • Stayed 1 night
- • Submitted from a mobile device
The fan in the air conditioning was squeaky.
Close to the strip.
Stayed in May 2024
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Reviewed: May 1, 2024
Orval
United States of America5 Reviews10“Great”- • Leisure trip
- • Travelers with friends
- • King Executive
- • Stayed 1 night
- • Submitted from a mobile device
Proximity to everything
Stayed in April 2024
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Reviewed: May 1, 2024
Robert
United Kingdom36 Reviews1 helpful vote10“We throughly enjoy it”- • Leisure trip
- • Couple
- • Executive Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted from a mobile device
Absolutely nothing
Perfect location and a great place will be back 👍
Stayed in April 2024
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Reviewed: April 30, 2024
Amy
United States of America1 review8.0“Not transparent”- • Leisure trip
- • Family with young children
- • Executive Queen Room with Two Queen Beds
- • Stayed 2 nights
- • Submitted from a mobile device
The property came up in a search for pet friendly hotels in Gatlinburg, then when we arrived, we were informed that we can be asked to leave and have a $500 fine if we have a pet, AND it was non-refundable. We were not able to relax and enjoy our vacation, because we had to park off site and one of us always has to stay outside with the dog!
Stayed in April 2024
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Reviewed: April 29, 2024
Gj
United States of America3 Reviews10“Perfect location for your Gatlinburg experience!”- • Leisure trip
- • Couple
- • Executive Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted from a mobile device
No elevator but there was a ramp at the end of the building. That was the only inconvenience that we found.
The best location! Our grandson’s band were playing at Ole Red and all we had to do was park the car walk around the block. Check in staff were so nice. Lovely place and it was very clean.
Stayed in April 2024
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Reviewed: April 29, 2024
Heather
United States of America2 Reviews10“It was great!”- • Leisure trip
- • Family with young children
- • Executive Queen Room with Two Queen Beds
- • Stayed 3 nights
The breakfast area was super cramped but it was also spring break and extremely busy. The biscuit and gravy was amazing but it needed some kind of meat with it. There was no breakfast meat at all.
I loved the location of the facility, and the staff was super helpful and friendly! The parking was amazing, and you are within walking distance of everything. It was a great experience!
Stayed in April 2024
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Reviewed: April 28, 2024
Dwight
United States of America3 Reviews10Exceptional- • Leisure trip
- • Family with young children
- • Executive Queen Room with Two Queen Beds
- • Stayed 4 nights
- • Submitted from a mobile device
Closeness to down town
Stayed in April 2024
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Reviewed: April 27, 2024
Robert
United States of America5 Reviews10Exceptional- • Leisure trip
- • Couple
- • King Executive
- • Stayed 3 nights
- • Submitted from a mobile device
Location was excellent. We were within walking distance of everything in Gatlinburg. Having a parking garage was very convenient. Breakfast was just scrambled eggs, biscuits and gravy, with fruit and yogurt. It was good and quick which saved time.
Stayed in April 2024
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Reviewed: April 27, 2024
Daniel
United States of America1 review10“Loved the stay and we will come back again!”- • Leisure trip
- • Family with young children
- • Executive Queen Room with Two Queen Beds
- • Stayed 3 nights
- • Submitted from a mobile device
Nothing
Clean and close to everything in Gatlinburg. Loved the sound of the water running down the creek.
Stayed in March 2024
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Reviewed: April 27, 2024
Wayne
United States of America1 review9.0Wonderful- • Leisure trip
- • Couple
- • Executive Queen Room with Two Queen Beds
- • Stayed 2 nights
- • Submitted from a mobile device
Housekeeping needs to improve
Location
Stayed in April 2024
