Little bit too perfect bordering on pretentious

Very clean and spacious room

Stayed in May 2024

staff was so friendly. rooms were great. we loved this place

Stayed in April 2024

No breakfast 😢, shower was incredibly hot.No scale in room.

Suite as great, staff was very friendly and helpful. Location was great.

Stayed in April 2024

Nothing

Clean rooms and property, very friendly staff, great location, beautiful landscaping and pool area

Stayed in April 2024

Couldn't name a thing we didn't like!

Every detail was a five star experience! From the beautiful, private, and very comfortable room, to the exceptional service, rooftop pool and bar offerings, and the prime location to walk to absolutely everything!

Stayed in April 2024

Just be aware this is a romantic quiet hotel and not meant for kids.

Property is modern, clean, quiet, and close to Duval St.

Stayed in April 2024

Nothing

Very nice staff and beautiful suite

Stayed in April 2024

You can't not like paradise

Love, love, love this place. When we come to KW we stay here, its a paradise experience

Stayed in April 2024

Modern, clean, relaxing and great roof top pool.

Stayed in April 2024

Mattress pad was lumpy from washing but I was so happy to know it was cleanly laundered.

Location. Rooftop pool. Gym. Balcony with courtyard tropical and quiet. Bartenders rooftop were excellent especially Wed and Thursday. Mini fridge with ice maker was amazing.

Stayed in April 2024

Just the price.

I love the gardens and room was very nice and comfortable.

Stayed in March 2024

Our room did not have a pool

the hospitality was outstanding!

Stayed in January 2024

The toilet paper could have been a little softer.

It was extremely clean and the attention to details was incredible.

Stayed in March 2024

Clean,comfortable.

Stayed in March 2024

The pool was more like a giant hot tub. I would have preferred it to be much cooler like a pool should be. After being out in the sun I just wanted to get in the pool and cool off.

It was a beautiful quiet place. We loved the courtyard and the rooms were excellent.

Stayed in March 2024

No real food options onsite

It’s small and intimate with beautiful lush gardens to give privacy to the rooms. The rooms are large and nicely decorated.

Stayed in March 2024

Both my wife and I disliked the bed mattress. It was very firm and the springs would make a lot of loud noises. Even though the room was quiet we could hear other mattress spring noises coming from other rooms so we knew it wasn't just our bed. It was the mattress itself. Additionally, the pillows provided little to no support. Maybe give the option of a memory foam pillow or just get some cotton ones that support the head. The feather pillows are always a bad choice. The water pressure was horrible in both sinks and in the shower. It seemed to just fall out of the shower head. If it wasn't for these issues I would have given the hotel a top rating.

The pool was very warm, like a bath tub, but it also felt nice so I can't say I didn't enjoy it. Others were complaining about it though. Scharm was a great bartender who provided witty conversation and hilarious jokes. The room was nice, and the staff always seemed to be in a pleasant mood and were very kind. The entire hotel area always appeared very clean. The muffins left by the staff were a nice touch! Customer service was top notch.

Stayed in March 2024

Reception kindness helpful rooms

Fantastic reception would recommend and go again and again

Stayed in January 2024

When we were there noisy roadworks going on. Not the hotels fault.

Great location, car parking, nice pool, close to coffee shop and cafe for breakfast. Close to Duval and bars and restaurants.

Stayed in February 2024

A bit pricey.

Location, rooftop pool, private plunge pool.

Stayed in February 2024

Long and narrow room. No view

Quiet

Stayed in February 2024

Need more towel bars/hooks in the bathroom

Beautiful room. Perfect spot on the island.

Stayed in February 2024

Nothing

Everything

Stayed in February 2024

Privacy could have been better as neighbors can look into your room from anywhere basically. Also that the doors auto locked, you have to ensure you have your key at all times otherwise you’ll get locked out of your room

Loved the comfortability of the bed, plenty of pillows! Robes were great to have. Amazing walk in shower with great water pressure. Pool was so amazing to have. Much deeper than expected just wish we had the opportunity to make it slightly warmer than it was. Enjoyed the option of seating area and lounge with tv or bed with tv. Deck was perfect for my husband to work on a few emails. If we had stayed longer we may have used the regular rooftop pool and fitness facilities. Only item we ran into issues with was the front desk didn’t seem like there was much urgency, but they were friendly. We wanted to rent bikes at 7 am but were told we couldn’t until after 7:30 am. Come to find out it was just a key in the cabinet. Not sure if the overnight desk person was well verse in how the operation works because we were asked for our credit card and a paper was filled out to rent the bike. She called her manager and then told us we couldn’t rent because the “system” doesn’t allow the rentals until after 7:30?? Either way we ended up grabbing bikes. One seat wasn’t working properly as it was missing the adjustment handle. The bikes are brought in 3rd party so I cannot fault H2O for that.

Stayed in February 2024