11321 Massey Blvd, Hagerstown, 21740, United States of America
#15 of 22 hotels in Hagerstown
Guests' ChoiceBased on 299 hotel reviews
6.3Cleanliness
6.7
Comfort
6.8
Location
7.9
Facilities
6.5
Staff
7.6
Value for money
7.1
Free WiFi
7.5
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: April 1, 2024
Bryan
United States of AmericaDirty. One bath towel, 3 hand towels and all had hair on them. Floor was dirty, beds were metal and made a lot of noise
Convenient to where we were heading. Easy access from interstate and close to a lot of food
Stayed in March 2024
Reviewed: February 27, 2024
Shannon
United States of AmericaWhen checking out in the morning the morning manger wasn’t so nice. He just wasn’t nice at all.
The night manager was nice
Stayed in February 2024
Reviewed: February 16, 2024
Sonja
United States of American/a
Stayed in February 2024
Reviewed: February 6, 2024
Sonja
United States of AmericaMy neighbors are very loud late into the evening
The location is excellent, and my room is always clean....always clean. My neighbors are very loud late at night. That is my only area of distress. The staff is always so polite and easy to respond to. It is so appreciated. It is one of the reasons I continue to stay here. I am on a travel assignment and this motel works for me.
Stayed in February 2024
Reviewed: November 12, 2023
Hossein
CanadaNo breakfast & no hair dryer, cap, hangers & drawers. The bath tub was partially blocked.
Cleaniness & location near beautiful mall.
Stayed in November 2023
Reviewed: October 23, 2023
Gregory
United States of AmericaThe room was stark, with no lamps, only a few overhead lights. The composite floor could use a good cleaning, the bathroom door latch is missing, the TV is small with a broken remote, two very small towels and a roach in the bathtub, the beds could use a new mattress, the pillows are flat
Considering the fact the motel is on a major road by the shopping mall it was fairly quiet in the room.
Stayed in October 2023
Reviewed: September 3, 2023
Strong
United States of AmericaIt could have been a little cleaner and a bit too pricey
Stayed in September 2023
Reviewed: August 20, 2023
Tina
United States of AmericaClean and comfortable room. Staff friendly and helpful. Price perfect for an overnight stay.
Stayed in August 2023
Reviewed: August 7, 2023
The
United States of AmericaThe internet was not available and/or working at anytime no matter the time of the night.
The room was clean and ready for me to occupy the room.
Stayed in July 2023
Reviewed: July 13, 2023
Harry
United States of AmericaEasy to get in but tricky to drive to the mall which was set back across a divided street Could not access wi-go at night Too many already on line Had access in morning
Stayed in July 2023
Reviewed: June 24, 2023
James
United States of AmericaN/a
N/-
Stayed in June 2023
Reviewed: May 27, 2023
Lori
United States of AmericaThis review is hidden because it doesn't meet our guidelines.
Reviewed: May 18, 2023
Lori
United States of AmericaThe price is exceptional, my family and I are homeless and it's not been bad. I was accused of stealing towels and blankets. IDK why I would do that to check back in. We have been here since 5/7, and honestly, I believe I deserved more respect, considering I've spent close to 3 grand, and I was being threatened to not be able to check back in over 2 dollar towels??? REALLY
Stayed in May 2023
Reviewed: May 9, 2023
William
United States of AmericaLocation was lousy in suites #100 and up, located right beside a 4way traffic light of 4 lane roads with turn lights. Traffic noise was not expected. No breakfast or area to even consider eating a breakfast, as it was staff behind glass cages (like you would see in the movies for lesser establishments) bathrooms are tiny, a tub and a commode, door cannot be opened if someone is using commode, no room as legs are almost against the opposite wall. No daily maid service, (3 day stay) she waited until we left at 730AM the last day to get in and work the room. WIFI was open service, but rather slow, TV selection about 35 channels. Breakfast was in the booking advertisement, but not offered or available at the motel (yes, it's a 50's style Motel)
This is what you would call an old Motel with individual units side by side open to the parking lot. There was no breakfast, which was in the promotion of the hotel. Only a small kiosk of goods available until 10PM (Chips/snacks) Nice old Pine floors in rooms, but uneven in spots.
Stayed in May 2023
Reviewed: February 20, 2023
Lou
United States of Americabath towels were skimpy, no lamps
location, value, pet friendly, spacious
Stayed in February 2023
Reviewed: January 6, 2023
Wallace
United States of AmericaNo coffee pot in the room
Nothing
Stayed in January 2023
Reviewed: October 4, 2022
Ben
United States of AmericaNo phone service
No breakfast
Stayed in September 2022
Reviewed: September 27, 2022
Jamie
United States of AmericaI didn't like that we couldn't get no extra towels and to find out that the whole staff there doesn't speak any English whatsoever but they can say yes they just don't know what it means
The door is actually worked and it wasn't that bad and getting in my room
Stayed in September 2022
Reviewed: September 6, 2022
Kenneth
United States of AmericaChecking in took a bit longer than most places.
Good location right of the expressway and price was equivalent to the accommodations. My wife and I had planned on traveling through the night and maybe grabbing a nap in a rest area for a bit but, decided on getting a room here and opted for 4 or 5 hours of sleep in bed instead. If all you want or need is a bed and a private bathroom, this place can accommodate you. We did not utilize the facilities in any other way so, I can not speak on any of that.
Stayed in September 2022
Reviewed: July 30, 2022
Christina
United States of AmericaThe AC was broken. When asked multiple days to move to a room with working AC was given a choice of multiple rooms all as hot as my first room . Staff was so nice and apologized . It was in the 90 when I was there .
Loved the bed and size of the room !
Stayed in July 2022
Reviewed: July 24, 2022
Yari
Puerto RicoNeed more light. Lamps next to bed. LED lights too bright.
Locations great. Great value. Nice lil hotel.
Stayed in April 2022
Reviewed: July 2, 2022
K
United States of AmericaThe information on pet accommodations and fees was vague and ended up being pretty expensive. That bothers me. I did not expect it to be excellent accommodations as it was a lower rated motel but the bed was comfortable, the amenities were nonexistent,. It appeared to be a mom and pop type of ownership and I would always want to support that if I can. So I did not make a fuss even though the pet fee was very high and not clear until I checked in.
Convenience to Travel route.
Stayed in June 2022
Reviewed: June 29, 2022
Alyssa
United States of AmericaThe room was fairly clean, but, the toilet seat was coming off and the blankets were worn and dingy. The tv remote had been taped up from some sort of previous damage and one of the beds' boxspring was literally broken. When I sat on the side of the bed, that whole side caved in. Refrigerator was dirty and I had to wipe it out before storing my food. Bedside table not in great condition and contained a leg from another piece of furniture.
The location was great; very close to shopping.
Stayed in June 2022
Reviewed: June 17, 2022
Susan
United States of AmericaNeeds updating.
Did not have breakfast.
Stayed in May 2022
Buenos Aires, Argentina
La Herradura, Spain
Porto-Vecchio, France
Monemvasia, Greece
Mexico City, Mexico
Denia, Spain
Arles, France
Cleto, Italy
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content