The hotel is fantastic. Staff are incredibly friendly and helpful. The rooftop pool (which is located on the first usable floor of the hotel - the 8th floor) is quiet and private. The staff overseeing the pool are friendly and helpful. We found free space / sunbeds each time we ventured to the pool, so it never felt overcrowded, and unlike other hotels where you can walk in off the street, access to the pool requires a hotel key / pass. We stayed in the Ocean King which had a nice view of the ocean, partially obstructed by the Sheraton on the eastern side (which wasn’t an issue). It was convenient to be able to charge food and beverages from the Halekulani restaurants to our room at the Halepuna. Towels are given to guests in a small duffle bag which can double up as a big to carry items to the beach in. Overall would recommend and would come back

Stayed in May 2024

Nothing. This hotel is understated and low key. It might not be the best for kids as it does not really cater to them. Has more of an adult/sophisticated vibe. Note: we do not have kids.

We love this hotel. It is beautifully designed with generously sized rooms. It has a great pool, great fitness facility, and fantastic staff...special shout out to the pool team and the folks at the bell desk (best ever).

Stayed in May 2024

The very comfortable bed and the blackout blinds in the room... and the service was great.

Stayed in April 2024

No! Everything is perfect!

The location is prefect! All the staff are so good! So sweet! Beds are comfortable, feeling just like being at home! Most importantly is that all the equipments are brand new and the room is big!

Stayed in May 2024

Whilst we well understand that check in is advertised as 3,00pm, interestingly we arrived at the Hotel at 2.40pm to be advised our room was not yet available. It made me wonder if the Hotel was strict on its check in policy & considered 2.40pm too early to check in even if the room was available thus asking the guests to wait till 3.00pm. OR was the room genuinely not available and still being cleaned between 2.40pm and 3.00pm?

Friendly courteous staff from Reception to Housekeepers Hotel has a peaceful ambiance that was valued. Not a foyer full of noise and chaos as some other well known Honolulu hotels. Excellent location & a wonderful bakery next door with fresh produce & excellent coffee. Housekeeping of a high standard

Stayed in May 2024

They don't clean our room every day. We had complimentary water only first day.

Good location and service. Very nice interior design.

Stayed in May 2024

Pools closed to early at 7pm

Very close to everything, loved that they provided beach bags. Staff very friendly.

Stayed in May 2024

Shower curtains

The pool!

Stayed in May 2024

While very clean, streamlined, and efficient, I can't say there was anything particularly memorable about staying here. The location was good and it served it's purpose of simply being a clean, reliable place to sleep.

I know this hotel has great reviews but I thought it was only OK. Nice, minimalist decor but it also feels a little generic and lacked atmosphere. Had a slightly upscale feel to it which was nice.

Stayed in March 2024

This hotel is expensive, very expensive, but the room is so clean and the facilities amazing that I really felt it was worth it. If you are someone, like myself, who likes extreme cleanliness, I would say this is for you. Location is central, in the heart of Waikiki, so you can walk easily to the beach, if you are a beach person. All in all, if I'll ever come back to Hawaii, this is def the place I would stay again.

Stayed in April 2024

Ease of access to the main section of beach was the only sore point, but nothing a short walk couldn't fix.

Very clean and modern with nice technology touches to help use the room with ease. Nicely located in the Waikiki area.

Stayed in May 2024

Location and facilities were perfect.

Stayed in May 2024

Perfect location, friendly staff..nice and clean hotel.

Stayed in April 2024

Excellently located, and loved that it felt more private than some of the other high end accommodation options. We noticed a lot of events at other hotels where you’d pass their hotel pool, whereas ours was completely private. Quiet rooms, comfortable beds, friendly staff, everything was great.

Stayed in April 2024

Location

Stayed in April 2024

The short easy walk to beach needs some landscaping.

Exceptional price for location and peaceful hotel. Beautiful room with balcony and ocean view. It was nice to walk over to the sister hotel, The Halekulani, and be able to use our room charge for food and services there. Every night live music. Around the corner walk to couture shopping, ABC store, The Royal Hawaiian Hotel, Waikiki surfing, restaurants (Duke's and Noi).

Stayed in April 2024

Small pool area but still great staff . Beach umbrella provided flimsy.

Friendly knowledgeable staff. Nothing is too much trouble. . Super clean & comfy firm pillows provided. . Beautiful furniture, serene vibe even though quite busy. . Decent gymnasium Great business centre Filtered water stations. . Pool water quality really good. No chlorine smell. . Short walk to beach

Stayed in May 2024

Excellent location

Stayed in May 2024

We didn't enjoy breakfast at the hotel and didn't think it was value for money. I thought it was 'penny pinching' to offer juice OR tea or coffee. In fact a little rude for the waitress to take away the coffee cups once the orange juice was poured. (No offence to the waitress). We had the $45 pp set menu - ordered yogurt to start then bacon and eggs only to find the bacon was not included and cost a further $18 to the already $90 + Disappointing.

The well appointed rooms - everything we needed. Loved the bidet and heated toilet seat. Also loved the automated sheer and blackout blinds, the air conditioner which we could operate individually, the lighting, the phone charging facility - all modern, streamline and cleverly done. The room was cleaned the moment we left for breakfast and was spotless. Thank you Cel. Although we didn't swim the pool area was lovely. We enjoyed the time spent (lunch and cocktails) at the Halekulani across the road. Such a beautiful setting.

Stayed in May 2024

The beach is at the end of Waikiki and small. FYI - Ala Moana Beach, Park, and Shopping Center is not within walking distance.

The room had remote control sheer and black-out curtains. At the door and night stand, one can turn on and off any of the lights in the room. The AC works off a thermostat and is not a window unit. Your room key works in and out of the parking structure. The rooms have a Juliet balcony. The windows are floor to ceiling. This location is easy to drive out of Waikiki.

Stayed in April 2024

Can't think of anything I didn't like. Room was pricey with a view of the top of a parking deck but this is a minor quibble.

Excellent location in Waikiki, with access to the beach just from across the street. Room was exceptionally quiet and perfect place to rest after a day sightseeing. Nice pool with chairs and cabanas and attentive staff.

Stayed in April 2024

Breakfast options are very limited.

Wonderful staff. Very helpful. Loved our stay in Halepuna.

Stayed in April 2024

none

Loved the views of the top deluxe double rooms. You don't get tired of it! They delivered a bottle of wine + card for my birthday. Pool service was fabulous (Yuki was super attentive). Loved the gym equipment. We ate at the bakery daily! The most incredible pastries. Bell desk provided all our beach equipment needs and front desk will help you plan your trip with great recs.

Stayed in April 2024

Excellent location, laid back, friendly staff

Stayed in March 2024