Breakfast was a little lacking

Friendly staff, close location to concert venue

Stayed in May 2024

I saw a bug crawling across the floor

NA

Stayed in May 2024

They did not give us the room we reserved with two queen beds, Instead we were assigned a King bed with a pull out sofa bed. This was not what we wanted but since we traveled with kids we opted to let the kids try the sofa bed. We ended up with two kids in our bed. We also had no extra pillows for that sofa bed and there's no closet space in that room, just a hanging station. The next complaint is that we got a room at the very end of the hall near an exit door and we had to listen to the door slamming all through the night as people came and went. The walls are thin and we could hear so much outside noise. I did not sleep very well at this hotel. Also note, the water pressure in showers was not great. The last complaint is that the pool had not been skimmed at all. It wasn't super dirty but I could tell the filter was off; also the pool area had dirty towels scattered throughout.

First I'd like to start with the fact that checkin was very fast and easy. The staff were polite and the hotel was clean. The room was clean, bed sheets clean, bathroom clean, and everything functional in the room. Parking was plentiful and right next to the doors for entry. They had functional luggage trolleys for our bags. The elevators worked appropriately and speedily. The mini fridge had a good amount of storage space. The king bed was comfy and spacious. The desk area was a nice touch and the rolling chair was comfortable. The AC unit worked great and held temperature. The pools were open and they had a nice outdoor fireplace seating area. Breakfast had a good selection and plenty of seating. Most importantly in my opinion, we felt safe at this hotel and it seemed very family friendly. We saw many families there.

Stayed in April 2024

heater in room rattled all night when the fan came on.

nice area

Stayed in October 2023

Staff was friendly and the room very clean. The pillows are the best.

Stayed in May 2023

unfortunately we were not told on booking that hotel was undergoing major renovations/landscaping during our stay. lobby had scaffolding, tarps and jackhammering. fortunately they were done by approximately 6p each night. renovated room was very nice.

Staff was amazing, breakfast was good.

Stayed in March 2023

Renovation is always messy but the construction workers made sure all was neat and clean

Close proximity to all we needed to include the hospital

Stayed in October 2022

Really everything was great!

Great location from Ameris Bank Amphitheater, where we were attending a concert.

Stayed in September 2022

The booking mentioned that the pool was not available, but failed to mention that the hotel was undergoing massive reconstruction. I ried to take a nap on Saturday afternoon before the wedding we were attending that night, but it was impossible due to the construction noise.

The helpful staff, especially Kecia. She was very persistent following up when we had a problem with our room. The air conditioning unit was blowing hot air even though it was set on "cool". She called her boss and eventually the hotel workers took care of the problem.

Stayed in September 2022

The construction, climate control in the room was lacking

Stayed in May 2022

bed and pillows awful—bed like rock and pillows way too fat and hard

very close to where I needed to be

Stayed in April 2022

The room I was in, number 117, was on the other side of the wall from the elevators. Everything on the elevator moved I could hear it. Made it difficult to sleep.

Great location for where I needed to be.

Stayed in March 2022

The price i was charged was higher than the price I booked through booking.com

Everything was fine.

Stayed in February 2022

At 8:30 am, there was no breakfast or coffee left. We were advised that breakfast was available until 10 am. There was no hot water for my shower in the morning (9:30 -10am).

The location was great for our needs. The afternoon staff (Eric) was very helpful - professional and courteous.

Stayed in February 2022

room were very nicely sized and Kaye’s out.

Stayed in January 2022

bed

location

Stayed in October 2021

Our toilet kept running

Location and staff were fantastic

Stayed in October 2021

Clean & maintained

Good location with many nearby shops and restaurants

Stayed in October 2021

5th floor was a little warm

Stayed in October 2021

That one of your other guess left an horrible scratch on my car door.

Stayed in September 2021

I COULDN'T GET CLEAN SHEETS UNLESS I STAYED 4 NIGHTS. I CHANGE MY SHEETS AT HOME MORE OFTEN THAN THAT.

NICE PLACE. VERY FRIENDLY STAFF

Stayed in August 2021

You have to stay FOUR NIGHTS in order to get clean sheets? Thats crazy. I change my sheets at home more often than that.

Friendly people, comfortable room

Stayed in August 2021

Expected a breakfast Other than coffee and cereal, 3rd. Floor hallway and some kind of water leak, smelled must

Clean. Comfortable. Quiet, Good Location

Stayed in July 2021

Extremely limited breakfast options

Great place for the price, clean and spacious rooms.

Stayed in July 2021