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  5. Reviews of Hampton Inn & Suites Des Moines Downtown

Reviews of Hampton Inn & Suites Des Moines Downtown This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

120 South West Water Street, Des Moines, IA 50309, United States of America

#21 of 42 hotels in Des Moines

Guests' Choice

Review Score

Based on 134 hotel reviews

8.1

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    8.7

  • Location

    9.1

  • Facilities

    8.3

  • Staff

    8.7

  • Value for money

    7.7

  • Free WiFi

    8.8

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: May 2, 2024

    9.0
    Good value for the price.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Hearing Access/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The free breakfast was great. The staff was very friendly. You didn’t have to wait long for the elevator.

    Stayed in May 2024

  • Reviewed: April 30, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Hearing Access/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The pool room was extremely HOT. To the point that my kids could not swim for long because it was making them sick.

    Staff was extremely friendly & helpful.

    Stayed in April 2024

  • Reviewed: March 3, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds with River View
    • Stayed 1 night
    • Submitted from a mobile device

    I heard a dog bark all night. It sounded like it was in the room beside me. The shower water pressure was horrible though. There was barely enough pressure to rinse the shampoo out of my head

    The view out of my window was so gorgeous. The breakfast was good for hotel food. Lots of variety. The staff was very friendly

    Stayed in March 2024

  • Reviewed: February 23, 2024

    8.0
    Would stay again, just try to check in earlier than this time.
    • Leisure trip
    • Group
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The only thing we didn't love about our stay was that we weren't able to check in until after 10pm. When you park in the parking garage there isn't a way to get to the hotel that late without keys so you have to go down to the street with all your luggage and wall around to tbe lobby entrance. The bed was very comfortable, water pressure in shower was decent for a hotel, the breakfast had many options and it's a great location for any activities at Walls Fargo Arena.

    Stayed in December 2023

  • Reviewed: January 13, 2024

    9.0
    Would stay here again but hope the front desk is friendlier
    • Leisure trip
    • Couple
    • King Room with River View
    • Stayed 1 night
    • Submitted from a mobile device

    The front desk clerk was not friendly.

    Nice comfortable room. Really liked the breakfast in the morning.

    Stayed in November 2023

  • Reviewed: January 6, 2024

    7.0
    Good
    • Business trip
    • Couple
    • Queen Room with Two Queen Beds (4 Adults)
    • Stayed 2 nights
    • Submitted from a mobile device

    The pool was put of service, breakfast wasn’t good and the shower fixtures weren’t in good condition

    Location is good

    Stayed in January 2024

  • Reviewed: January 2, 2024

    9.0
    Overall great, would stay here again and recommend it!
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Parking garage was a little tricky because different levels were different hotels.

    10-15 minute walk to bars/restaurants. Complemtary water/select pops in lobby. Easy access to the little convenience store, and can go at any time day/night.

    Stayed in January 2024

  • Reviewed: October 26, 2023

    9.0
    Nice downtown
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Hearing Access/Non-Smoking
    • Stayed 1 night

    Free parking. I put parking as a filter and this location does indeed offer parking but for a fee. I should have put free parking as a filter.

    I didn’t intend to stay downtown but was booking on the road and picked this location. I was glad I did as we’d not have seen downtown otherwise and it’s a very nice downtown.

    Stayed in September 2023

  • Reviewed: October 9, 2023

    7.0
    It was convenient to book and good for a quick trip but nothing more.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Hearing Access/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The breakfast wasn’t great and the hot tub was broken. The staff wasn’t very friendly and at times not available when needed. The tv in the room didn’t work.

    It was clean and modern, and had a lot of amenities that we liked.

    Stayed in October 2023

  • Reviewed: October 2, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 1 night

    We really enjoyed the stay at Hampton Inn.

    Stayed in September 2023

  • Reviewed: September 26, 2023

    8.0
    Perfectly adequate. Staff were very helpful and friendly.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Hearing Access/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Room was a little noisy from neighbouring rooms. Would have liked a ceiling light in main area of room.

    Breakfast was well presented with a good choice of food and drinks. Presentation was excellent and everything was spotlessly clean

    Stayed in September 2023

  • Reviewed: September 16, 2023

    8.0
    Great hotel in a great location
    • Leisure trip
    • Couple
    • King Studio
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Good location in a nice area

    Stayed in September 2023

  • Reviewed: August 15, 2023

    7.0
    Great location and parking!
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds (4 Adults)
    • Stayed 2 nights

    I was disappointed that the door to the room and the door to the bathroom were so hard to close and open. Almost had to kick the door to open it while unlocking it.

    Most everything was great. The location and and parking were perfect! We were able to walk around and see so many different things.

    Stayed in August 2023

  • Reviewed: August 1, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds (4 Adults)
    • Stayed 1 night
    • Submitted from a mobile device

    Great location to stay after watching the Iowa Cubs

    Stayed in July 2023

  • Reviewed: July 31, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • King Studio with Balcony
    • Stayed 3 nights
    • Submitted from a mobile device

    No housekeeping at all not even garbage or towels. At check out when I commented I was told you have to request housekeeping

    Excellent location great balcony view quiet large room

    Stayed in July 2023

  • Reviewed: July 10, 2023

    9.0
    Our whole group (5 rooms) all enjoyed staying there.
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds (4 Adults)
    • Stayed 1 night

    The pool and hot tub water were cold.

    The breakfast was very good. It is the perfect location for an Iowa Cubs game and stay overnight.

    Stayed in July 2023

  • Reviewed: May 16, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • King Room - Hearing Access/Non-Smoking
    • Stayed 1 night

    The river location.

    Stayed in May 2023

  • Reviewed: April 21, 2023

    7.0
    Good but can be better.
    • Leisure trip
    • Couple
    • King Studio with Balcony
    • Stayed 2 nights
    • Submitted from a mobile device

    Last time I arrived everything was perfect this time the Wi-Fi was out and the bathroom light stopped working. I figured out the Wi-Fi wasn’t connected and promptly fixed it but normally the place should be checked and fixed before checking in. Also the Tv stand wasn’t able to stretch out to the bedside since the mount was farther away on the wall. Other than that it was great, just minor complaints.

    It’s welcoming and in the middle of downtown area so there’s plenty to do.

    Stayed in April 2023

  • Reviewed: March 9, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Small king bed. The hot tub was luke warm due to have be drained two days prior to my stay. Hard to find hot tubs near downtown Des Moines

    Stayed in March 2023

  • Reviewed: July 11, 2022

    9.0
    Cozy and plenty around
    • Business trip
    • Family with young children
    • Queen Room with Two Queen Beds - Hearing Access/Non-Smoking
    • Stayed 3 nights

    There weren't any veggies to add or in anything

    Cold and warm options. Different drinks. Plenty of room to spread out

    Stayed in June 2022

  • Reviewed: July 7, 2022

    9.0
    Nice relaxing weekend close to amenities!
    • Leisure trip
    • Couple
    • King Studio with Balcony
    • Stayed 2 nights

    We loved the location as it was within walking distance to the Iowa Cubs game we were attending, as well as the river walk and bars/restaurants. The fireworks both nights, provided by the Iowa Cubs, were fantastic and we had the perfect view from our balcony. We also loved the view of the river from our balcony.

    Stayed in July 2022

  • Reviewed: July 5, 2022

    9.0
    I'll be back next summer.
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds - Disability Access with Bathtub
    • Stayed 1 night

    The room was very clean. probably the cleanest I've ever stayed in.

    Stayed in July 2022

  • Reviewed: March 26, 2022

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • King Studio with River View
    • Stayed 1 night
    • Submitted from a mobile device

    The price was a lot and then you have to pay a meter to park along a street or pay to park in a parking garage for additional rate!! Lots of unknowns before getting there and paying extra on top of a expensive room!!

    Everything was clean and nice!!

    Stayed in February 2022

  • Reviewed: March 12, 2022

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds (4 Adults)
    • Stayed 3 nights
    • Submitted from a mobile device

    Pool chemicals were terrible. We almost left a day early because our daughters eyes were so red. Crumb like chemicals were around the pool & it was hard to breathe at times.

    Good variety. Staff was friendly.

    Stayed in March 2022

Showing 1 - 25

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