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  5. Reviews of Hampton Inn & Suites Sugar Land, Tx

Reviews of Hampton Inn & Suites Sugar Land, Tx This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

218 Promenade Way, Sugar Land, TX 77479, United States of America

#2 of 13 hotels in Sugar Land

Guests' Choice

Review Score

Based on 446 hotel reviews

8.8

Score breakdown

  • Cleanliness

    9.2

  • Comfort

    9.1

  • Location

    9.2

  • Facilities

    9.0

  • Staff

    8.9

  • Value for money

    8.8

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: May 3, 2024

    10
    Fantastic
    • Leisure trip
    • Couple
    • King Studio Suite - Non Smoking
    • Stayed 6 nights

    I wish there could be pool of Taxi around the hotel to use

    I like everything about the hotel and i am using it again in June

    Stayed in April 2024

  • Reviewed: April 26, 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveler
    • Queen Room with Two Queen Beds - Hearing Access/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Nice hotel. Great location .

    Stayed in March 2024

  • Reviewed: April 14, 2024

    10
    A great family stay
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Location, staff friendly, clean room

    Stayed in April 2024

  • Reviewed: April 12, 2024

    10
    Book, enjoy, cherish the stay, lifetime.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Hearing Access/Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing

    Clean facilities, responsive staff, good location, long breakfast hours. Loved to visit same place, again Ana’s again..

    Stayed in March 2024

  • Reviewed: April 2, 2024

    9.0
    We would definitely go again👍
    • Leisure trip
    • Family with young children
    • Queen Studio Suite with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The breakfast was great! The hotel looked very inviting!

    Stayed in March 2024

  • Reviewed: March 25, 2024

    10
    Exceptional
    • Leisure trip
    • Travelers with friends
    • Queen Studio Suite with Two Queen Beds - Hearing Access/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Cleanliness and location

    Stayed in March 2024

  • Reviewed: March 25, 2024

    9.0
    Wonderful
    • With a pet
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    Stronger coffee

    Average

    Stayed in March 2024

  • Reviewed: March 22, 2024

    10
    Comfortable, friendly staff, great breakfast, awesome suite!
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    I have no complaints!

    Very close to everywhere we wanted to go. Closeness to the Smart Financial Center is why we chose the location. The room was super clean and the staff was phenomenal!

    Stayed in February 2024

  • Reviewed: March 18, 2024

    10
    Great location and stay!
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    The beds were kind of hard, but I think that is just a personal preference and it really doesn't affect my rating at all! We actually plan to go back again this weekend!

    I loved everything about my stay! The location was perfect, the view and breakfast was excellent, and the rooms were really nice. The pool was an added plus for my son and his friend to enjoy while my husband and I got to relax on their comfy patio sets.

    Stayed in March 2024

  • Reviewed: March 11, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Queen Studio Suite with Two Queen Beds - Hearing Access/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Clean with large rooms.

    Stayed in March 2024

  • Reviewed: March 11, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Queen Studio Suite with Two Queen Beds - Hearing Access/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Everything was great!

    The room was spacious, breakfast was delicious, and the front desk worked was very helpful when I came in frantically looking for something to clean up after my son puked all over the car.

    Stayed in March 2024

  • Reviewed: March 9, 2024

    8.0
    Very nice property but...
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Hearing Access/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The TV went out while we were watching, which was a bummer. However, they fixed it the next day. There was a weird instance where housekeeping came into our room while we were at breakfast 0930 to change out towels and stuff. The odd part is that we were about to check out in an hour. We were at breakfast, so all our stuff was open in the room, and my mom came back to the room to find them in there. They were supposed to wait until we checked out before going in that morning. So, just be precautious not to leave your wallet or purse in the room. Since we were just downstairs at breakfast, I didn't feel the need to take it with me. Maybe I am paranoid, but people can steal your identity or credit info in a heartbeat.

    The property is well kept and modern. The beds are comfortable and in good condition. The breakfast is very sufficient and they have something for everyone. The staff was very courteous at every interaction.

    Stayed in March 2024

  • Reviewed: March 8, 2024

    8.0
    Very Good
    • Business trip
    • Couple
    • Queen Room with Two Queen Beds - Hearing Access/Non-Smoking
    • Stayed 2 nights

    The breakfast and coffee were kind of gross but serviceable.

    The staff was friendly, and the room was clean. I didn't see any bugs or smell any mildew like in other Houston area hotels I've stayed in on previous business trips. The facility was nicer than I expected. It's within walking distance to several restaurants and a short drive to HEB or Whole Foods if you're staying for more than a few days.

    Stayed in March 2024

  • Reviewed: March 7, 2024

    9.0
    Good but could be better
    • Family with young children
    • Queen Studio Suite with Two Queen Beds - Hearing Access/Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Our room did not get cleaned after the first night. There was a loud commotion in the hallway for about 2 hours at night

    Loved the room size and cleanliness. Excellent area!

    Stayed in March 2024

  • Reviewed: March 2, 2024

    10
    We had outstanding service in all departments
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Hearing Access/Non-Smoking
    • Stayed 4 nights

    NA

    Outstanding Services

    Stayed in February 2024

  • Reviewed: February 21, 2024

    10
    Excellent stay
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    I was satisfied

    Good breakfast

    Stayed in February 2024

  • Reviewed: February 20, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Hearing Access/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    When I walked into the room, it looked messy as the beds were not made (added a pic). I called the front desk and the guy who answered assured me that it was cleaned, but if I wasn't comfortable he could give me another room. The sheets and pillows looked and smelled clean and so did the rest of the room, so decided to stay there as I didn't want to grab two sleepy kids and bags to another floor and another room at 10:30 in the night.

    I only stayed here for one night so can't say much besides that the room was spacious and clean, they had a good breakfast and staff was professional.

    Stayed in February 2024

  • Reviewed: February 19, 2024

    8.0
    Overall, it was a nice hotel and good stay
    • Leisure trip
    • Couple
    • King Studio Suite - Non Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    I still had to wait an additional 20 minutes for my room, even though I didn't check in for 2 hours of the time I had initially chose. My room should have already been ready prior to check in, but the front desk guy had to check on the room status and although he assigned it, waiting on the room once i got to the room was a little annoying. Luckily, things worked out because i had plans scheduled for the day and they were almost messed up due to getting my room late, but it all worked out.

    The room was cleaned and housekeeping did an excellent job in making sure it was thoroughly cleaned.

    Stayed in February 2024

  • Reviewed: February 10, 2024

    10
    Exceptional
    • Leisure trip
    • Travelers with friends
    • Queen Room with Two Queen Beds - Hearing Access/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Everything fine

    Stayed in February 2024

  • Reviewed: February 6, 2024

    10
    Everything was nice
    • Leisure trip
    • Solo traveler
    • King Studio Suite - Non Smoking
    • Stayed 1 night

    Breakfast wasn't that good

    Everything

    Stayed in February 2024

  • Reviewed: February 5, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    N/A

    Location and cleanliness.

    Stayed in February 2024

  • Reviewed: February 4, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    Nice clean, quiet room and great breakfast

    Stayed in January 2024

  • Reviewed: February 3, 2024

    9.0
    Very good value for a nice stay and great location.
    • Leisure trip
    • Solo traveler
    • Queen Room with Two Queen Beds - Hearing Access/Non-Smoking
    • Stayed 4 nights

    Very minor defects in the bath and bedside clock. No quarters available for laundry at front desk. Scrambled eggs were ok but not as great as previous visits.

    Breakfast and location are both very good. Having an HEB next door and a refrigerator in the room is also very nice. Laundry facilities are very good. Gym is surprisingly good. There is also an outside pool.

    Stayed in February 2024

  • Reviewed: January 28, 2024

    10
    Exceptional
    • Business trip
    • Couple
    • Queen Room with Two Queen Beds - Hearing Access/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The hotel staff was friendly and helpful with directions at checkout to avoid flooded areas. Hotel was clean, quiet, and comfortable with good breakfast.

    Stayed in January 2024

Showing 1 - 25

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