218 Promenade Way, Sugar Land, TX 77479, United States of America
#2 of 13 hotels in Sugar Land
Guests' ChoiceBased on 446 hotel reviews
8.8Cleanliness
9.2
Comfort
9.1
Location
9.2
Facilities
9.0
Staff
8.9
Value for money
8.8
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 3, 2024
Oluyemisi
NigeriaI wish there could be pool of Taxi around the hotel to use
I like everything about the hotel and i am using it again in June
Stayed in April 2024
Reviewed: April 26, 2024
Kelly
United States of AmericaNice hotel. Great location .
Stayed in March 2024
Reviewed: April 14, 2024
Veronica
United States of AmericaLocation, staff friendly, clean room
Stayed in April 2024
Reviewed: April 12, 2024
Manish
United States of AmericaNothing
Clean facilities, responsive staff, good location, long breakfast hours. Loved to visit same place, again Ana’s again..
Stayed in March 2024
Reviewed: April 2, 2024
Lisa
CanadaThe breakfast was great! The hotel looked very inviting!
Stayed in March 2024
Reviewed: March 25, 2024
Laila
United States of AmericaCleanliness and location
Stayed in March 2024
Reviewed: March 25, 2024
Keith
United States of AmericaStronger coffee
Average
Stayed in March 2024
Reviewed: March 22, 2024
Parsons
United States of AmericaI have no complaints!
Very close to everywhere we wanted to go. Closeness to the Smart Financial Center is why we chose the location. The room was super clean and the staff was phenomenal!
Stayed in February 2024
Reviewed: March 18, 2024
Amanda
United States of AmericaThe beds were kind of hard, but I think that is just a personal preference and it really doesn't affect my rating at all! We actually plan to go back again this weekend!
I loved everything about my stay! The location was perfect, the view and breakfast was excellent, and the rooms were really nice. The pool was an added plus for my son and his friend to enjoy while my husband and I got to relax on their comfy patio sets.
Stayed in March 2024
Reviewed: March 11, 2024
Phong
United States of AmericaClean with large rooms.
Stayed in March 2024
Reviewed: March 11, 2024
Haley
United States of AmericaEverything was great!
The room was spacious, breakfast was delicious, and the front desk worked was very helpful when I came in frantically looking for something to clean up after my son puked all over the car.
Stayed in March 2024
Reviewed: March 9, 2024
Lcgates
United States of AmericaThe TV went out while we were watching, which was a bummer. However, they fixed it the next day. There was a weird instance where housekeeping came into our room while we were at breakfast 0930 to change out towels and stuff. The odd part is that we were about to check out in an hour. We were at breakfast, so all our stuff was open in the room, and my mom came back to the room to find them in there. They were supposed to wait until we checked out before going in that morning. So, just be precautious not to leave your wallet or purse in the room. Since we were just downstairs at breakfast, I didn't feel the need to take it with me. Maybe I am paranoid, but people can steal your identity or credit info in a heartbeat.
The property is well kept and modern. The beds are comfortable and in good condition. The breakfast is very sufficient and they have something for everyone. The staff was very courteous at every interaction.
Stayed in March 2024
Reviewed: March 8, 2024
Alannah
United States of AmericaThe breakfast and coffee were kind of gross but serviceable.
The staff was friendly, and the room was clean. I didn't see any bugs or smell any mildew like in other Houston area hotels I've stayed in on previous business trips. The facility was nicer than I expected. It's within walking distance to several restaurants and a short drive to HEB or Whole Foods if you're staying for more than a few days.
Stayed in March 2024
Reviewed: March 7, 2024
Laura
United States of AmericaOur room did not get cleaned after the first night. There was a loud commotion in the hallway for about 2 hours at night
Loved the room size and cleanliness. Excellent area!
Stayed in March 2024
Reviewed: March 2, 2024
Ralph
United States of AmericaNA
Outstanding Services
Stayed in February 2024
Reviewed: February 21, 2024
Emilea
United States of AmericaI was satisfied
Good breakfast
Stayed in February 2024
Reviewed: February 20, 2024
S
United States of AmericaWhen I walked into the room, it looked messy as the beds were not made (added a pic). I called the front desk and the guy who answered assured me that it was cleaned, but if I wasn't comfortable he could give me another room. The sheets and pillows looked and smelled clean and so did the rest of the room, so decided to stay there as I didn't want to grab two sleepy kids and bags to another floor and another room at 10:30 in the night.
I only stayed here for one night so can't say much besides that the room was spacious and clean, they had a good breakfast and staff was professional.
Stayed in February 2024
Reviewed: February 19, 2024
Renee
United States of AmericaI still had to wait an additional 20 minutes for my room, even though I didn't check in for 2 hours of the time I had initially chose. My room should have already been ready prior to check in, but the front desk guy had to check on the room status and although he assigned it, waiting on the room once i got to the room was a little annoying. Luckily, things worked out because i had plans scheduled for the day and they were almost messed up due to getting my room late, but it all worked out.
The room was cleaned and housekeeping did an excellent job in making sure it was thoroughly cleaned.
Stayed in February 2024
Reviewed: February 10, 2024
Elsa
GuatemalaEverything fine
Stayed in February 2024
Reviewed: February 6, 2024
Destiny
United States of AmericaBreakfast wasn't that good
Everything
Stayed in February 2024
Reviewed: February 5, 2024
Natalya
United States of AmericaN/A
Location and cleanliness.
Stayed in February 2024
Reviewed: February 4, 2024
Fred
United States of AmericaNice clean, quiet room and great breakfast
Stayed in January 2024
Reviewed: February 3, 2024
Charles
United States of AmericaVery minor defects in the bath and bedside clock. No quarters available for laundry at front desk. Scrambled eggs were ok but not as great as previous visits.
Breakfast and location are both very good. Having an HEB next door and a refrigerator in the room is also very nice. Laundry facilities are very good. Gym is surprisingly good. There is also an outside pool.
Stayed in February 2024
Reviewed: January 28, 2024
Gonzalez
United States of AmericaThe hotel staff was friendly and helpful with directions at checkout to avoid flooded areas. Hotel was clean, quiet, and comfortable with good breakfast.
Stayed in January 2024
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