Reviews of Hampton by Hilton Austin South - I-35 & Ben White This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
4141 Governors Row, Austin, TX 78744, United States of America
#148 of 208 hotels in Austin
Guests' ChoiceReview Score
Based on 88 hotel reviews
7.6Score breakdown
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Cleanliness
8.2
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Comfort
8.4
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Location
8.2
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Facilities
7.6
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Staff
8.2
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Value for money
7.3
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Free WiFi
7.5
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Reviewed: May 6, 2024
Maria
United States of America13 Reviews8.0“Great place to stay if you want to be near the airport! The staff was really super nice!”- • Business trip
- • Solo traveler
- • King Room - Non-Smoking
- • Stayed 2 nights
Staff was very helpful and attentive! The room was very spacious, clean bathroom, good breakfast. Good location if you want to be near the airport, but also not too far from downtown Austin.
Stayed in April 2024
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Reviewed: March 17, 2024
Jaspreet
United States of America2 Reviews9.0Wonderful- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds - Mobility and Hearing Access/Non-Smoking
- • Stayed 3 nights
- • Submitted from a mobile device
great breakfast, nice staff, location close to airport, good price
Stayed in February 2024
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Reviewed: February 7, 2024
Alice
United States of America5 Reviews8.0“The hotel was nice and clean, but the clerk that checked me in could have been a little nicer.”- • Leisure trip
- • Couple
- • King Room - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
The night that we checked in the clerk told me I had to pay. I explained that I had used booking.com and showed him my receipt and he stated that something must have happened because they did not get paid from booking.com. He suggested I pay again and I refused too. I also explained that I had used booking.com in the past and never had issues. When he realized that I wasn’t going to pay again he called his boss and magically their system showed I paid thru booking.com
The bed was comfortable. They also have a good breakfast. It was clean.
Stayed in February 2024
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Reviewed: November 1, 2023
Dina
United States of America4 Reviews9.0“Comfortable and Clean”- • Leisure trip
- • Travelers with friends
- • Queen Room with Two Queen Beds - Hearing Access/Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Asked for more towels but never received them.
Location and not sure reason for all of law enforcement presence but made me feel safe
Stayed in October 2023
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Reviewed: June 26, 2023
Michael
United States of America3 Reviews8.0“I have stayed at this property 150 times in the past 15 years. The property is improved”- • Business trip
- • Group
- • Queen Room with Two Queen Beds - Hearing Access/Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
Well they have 2 elevators But one has been broken for 2 years Happy to see clear evidence that they are working to improve
The breakfast is what you’d expect Was nice to get hot and a quick adequate breakfast
Stayed in June 2023
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Reviewed: April 19, 2023
Karenktx
United States of America5 Reviews9.0Wonderful- • Leisure trip
- • Couple
- • King Study Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
The door was broken, and I don’t like sliding doors. It feels like you have less privacy.
Our room was quiet
Stayed in April 2023
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Reviewed: September 3, 2022
Mark
United States of America1 review8.0“Clean, comfortable, excellent staff.”- • Leisure trip
- • Solo traveler
- • King Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
One elevator and one vending machine were out of order. Breakfast left a lot to be desired.
Good location, clean
Stayed in September 2022
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Reviewed: June 6, 2022
Anaustin
United States of America7 Reviews8.0“Overall, great hotel when traveling with pets (or not) with nice amenities, and I'd return there.”- • With a pet
- • Leisure trip
- • Couple
- • King Room - Non-Smoking
- • Stayed 1 night
The carpets on the 4th floor, (maybe that's a designated pet floor?) were pretty stained and tired looking. Only one of the 2 elevators was working, and it made for VERY slow elevator response to upper floors. There was a stain on the chaise lounge in our room, and the curtains were torn at one edge like someone tried to close them and didnt realize they were not full drapes.
Breakfast was tastier than expected, and the lobby was spacious with lots of seating and a tv in each different areas. I liked the designated pet potty area and well stocked with bags. The beds were comfy, (bed was medium firm like I like it), the room was spacious enough for the dog crates, the a/c worked really well which was a bonus. The pool looked nice, but we didnt get a chance to swim. The woman who checked us in Saturday around 4pm was so friendly and pleasant. Great customer service. Wish I could remember her name.
Stayed in June 2022
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Reviewed: February 22, 2022
Mardee
United States of America5 Reviews7.0Good- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds - Mobility and Hearing Access/Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
No microwave in the room
It was ok
Stayed in February 2022
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Reviewed: February 14, 2022
Latisha
United States of America2 Reviews8.0Very Good- • Solo traveler
- • King Study Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
I wouldn’t say I didn’t like it but the shower was very slippery and I fell in it. I can handle a few bruises but I’m worried about any elderly folks that fall. maybe a slip mat or something to help with that would be great.
the location was great and it was clean
Stayed in February 2022
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Reviewed: February 4, 2022
Russ
United States of America72 Reviews12 helpful votes8.0Very Good- • Leisure trip
- • Family with young children
- • King Room - Non-Smoking
- • Stayed 4 nights
Elevator door had issues. Fitted sheets would not stay in place on beds. Some distance to any outside restaurants.
Breakfast was decent, typical motel quality. Hot oatmeal was unusual, nice. Shortage of fruit.
Stayed in January 2022
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Reviewed: December 21, 2021
Marjorie
United States of America2 Reviews9.0Wonderful- • Leisure trip
- • Couple
- • King Room with Accessible Tub - Mobility and Hearing Access/Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Housekeeping forgot to empty trash can with leftover food & drink that had been there for a while. Room otherwise clean.
Convenient location, breakfast
Stayed in December 2021
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Reviewed: December 20, 2021
Ilene
United States of America74 Reviews3 helpful votes9.0Wonderful- • Leisure trip
- • Family with young children
- • King Room with Accessible Tub - Mobility and Hearing Access/Non-Smoking
- • Stayed 2 nights
I loved the breakfast. The staff was very helpful. I also enjoyed the availability of coffee, apples and tea in the lobby. I stay here whenver I visit Austin as I have family there. Thank you Hampton Inn!
Stayed in October 2021
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Reviewed: November 15, 2021
Colin
United States of America17 Reviews1 helpful vote8.0Very Good- • Leisure trip
- • Couple
- • King Room - Non-Smoking
- • Stayed 1 night
Location was convenient and much better value than downtown. Free parking at this location and not downtown - I feel this should be included in room rate for downtown location Breakfast is back to normal and was good
Stayed in November 2021
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Reviewed: September 7, 2021
Rosa
United States of America1 review8.0“Very good overall!”- • Leisure trip
- • Couple
- • King Room - Non-Smoking
- • Stayed 3 nights
- • Submitted from a mobile device
Pool area. Would like to see that cleaned up and maybe some new chairs or something
Breakfast was good, staff was nice. Pool was not all that. Looked green and a lot of debris on the bottom. It was definitely not inviting and a little run down. Everything else was above good. Area a little sketchy but not reflection on hotel. Trash outside hotel was overflowing but due to short staff that day. Overall was a very good experience!
Stayed in September 2021
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Reviewed: July 18, 2021
Walter
United States of America1 review9.0“Very relaxing”- • Leisure trip
- • Solo traveler
- • King Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
The check in time was rather late... 4 pm.
Convenient locationvery relaxing
Stayed in July 2021
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Reviewed: July 9, 2021
Eleni
United States of America1 review8.0Very Good- • Leisure trip
- • Couple
- • King Room - Non-Smoking
- • Stayed 3 nights
- • Submitted from a mobile device
The room was clean and the bed was very comfortable. Location was great and staff friendly.
Stayed in July 2021
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Reviewed: June 1, 2021
Rogerio
United States of America4 Reviews8.0“Short stay but very enjoyable.”- • Leisure trip
- • Couple
- • King Room - Non-Smoking
- • Stayed 1 night
There was no milk for breakfast and no jam for the bagel. Other that that the box breakfast was good.
The location was ideal. We were looking for a spot on the South side of Austin and this fit the bill. Will likely stay again on my next trip to Austin.
Stayed in May 2021
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Reviewed: April 26, 2024
Mykyta
Ukraine4 Reviews1 helpful vote5.0Fair- • Leisure trip
- • Group
- • Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 3 nights
- • Submitted from a mobile device
Not safe.
Breakfasts were exceptional!
Stayed in April 2024
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Reviewed: April 22, 2024
Jaqueline
United States of America1 review10“Nice comfortable stay, definitely recommend!”- • Couple
- • King Room with Accessible Tub - Mobility and Hearing Access/Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
We loved everything on this property.
The staff here was super nice! The hotel room was clean, and breakfast was yummy! I also liked the free parking.
Stayed in April 2024
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Reviewed: December 28, 2023
Pappillion
United States of America1 review10“period.”- • Couple
- • King Room with Accessible Tub - Mobility and Hearing Access/Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
no food vending machines
stacked w cops
Stayed in December 2023
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Reviewed: July 13, 2023
Alexander
United States of America1 review10“The rooms are very comfortable”- • Business trip
- • Solo traveler
- • Queen Room with Two Queen Beds - Mobility and Hearing Access/Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Booking should let you know that the requested check in time may not be honored.
The friendly staff
Stayed in July 2023
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Reviewed: November 17, 2022
Louis
United States of America11 Reviews4.0“elevator did not work”- • Leisure trip
- • Couple
- • King Study Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
elevator did not work
location
Stayed in November 2022
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Reviewed: October 24, 2022
Cynthia
United States of America9 Reviews2.0“very disappointed”- • Leisure trip
- • Couple
- • King Study Room - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
no cleaning service, the staff mentioned that the employees have the Sunday off every 3 weekend, it is unacceptable One elevator was not working and the hotel was 100% full The cost per each night was $475 usd very expensive The furniture in the room (bed and sofa) ver bad conditions
The location is near to the downtown
Stayed in October 2022
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