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  5. Reviews of Holiday Inn Express Philadelphia NE-Bensalem, an IHG Hotel

Reviews of Holiday Inn Express Philadelphia NE-Bensalem, an IHG Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

1329 Bristol Pike, Bensalem, PA 19020 , United States of America

#6 of 12 hotels in Bensalem

Guests' Choice

Review Score

Based on 284 hotel reviews

7.4

Score breakdown

  • Cleanliness

    7.8

  • Comfort

    7.8

  • Location

    8.3

  • Facilities

    7.5

  • Staff

    8.4

  • Value for money

    7.3

  • Free WiFi

    6.9

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: April 25, 2024

    8.0
    My stay was good overall, and I’d stay at this hotel again.
    • Leisure trip
    • Travelers with friends
    • Standard Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    Room wasn’t as clean as it could be. The carpet was very dirty.

    Quiet and comfortable room. Good breakfast. Price was a good value.

    Stayed in April 2024

  • Reviewed: April 15, 2024

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Queen Mini Suite
    • Stayed 1 night

    It felt under construction with no actual signs indicating there was any formal construction work, so it's hard to tell if the property is just getting old or if they are actually working on it. One of the main lobby doors wasn't working, not a huge deal as you could easily pry it open. The bed wasn't very comfortable, but that's always hit and miss in hotels. Overall I've stayed in better for 2/3 or less of the price.

    Good location, next to a Dunkin and other shopping, with good access to the highway. The staff were great, friendly and professional. Plenty of lit parking.

    Stayed in April 2024

  • Reviewed: March 21, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Mini Suite
    • Stayed 1 night
    • Submitted from a mobile device

    Room was too small

    The bed

    Stayed in March 2024

  • Reviewed: January 15, 2024

    8.0
    Very Good
    • Solo traveler
    • Queen Mini Suite
    • Stayed 1 night
    • Submitted from a mobile device

    Well lit parking lot. Felt safe arriving late at night as a solo female traveler.

    Stayed in January 2024

  • Reviewed: December 15, 2023

    7.0
    Good for a day or two - pricepoint could be better
    • Business trip
    • Solo traveler
    • Standard Room with Two Queen Beds
    • Stayed 1 night

    Bathroom: 1. paint peeling in certain areas. plaster issues. 2. Tub filled up with water when taking shower - slow or backed up drain TV would randomly turn off or reset Stains on carpet near desk area

    location to and from where I had work related meetings. Easy access to highways

    Stayed in December 2023

  • Reviewed: November 5, 2023

    8.0
    Modern room with nice and clean beds.
    • Leisure trip
    • Family with young children
    • Standard Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    Bring back the floor towel for the shower. It is weird and uncomfortable stepping out of the shower on a tiny towel.

    Bed was nice and comforter was fluffy. The fridge worked, hall was clean. Was not loud in the hall during our stay.

    Stayed in October 2023

  • Reviewed: October 25, 2023

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Standard Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    At least empty wastebasket and put in clean towels every other day. Refill coffee machine, as well. Could have magnifying mirror available

    Breakfast was okay… packaged eggs and sausages were of low quality

    Stayed in October 2023

  • Reviewed: October 21, 2023

    7.0
    Overall decent. Not worth $260, tho.
    • Leisure trip
    • Couple
    • Suite with Hot Tub
    • Stayed 1 night
    • Submitted from a mobile device

    The room was musty smelling, the hydro tub had mildew and broken jets. The room had lots of dead spiders and ants in the mini kitchen and bathroom. There was no hand soap in the bathroom.

    Location was pleasant and quiet. Check in staff was very welcoming friendly.

    Stayed in October 2023

  • Reviewed: September 12, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Queen Mini Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    Breakfast wasn't good one morning because they had some kind of seasoned frittata omelets instead of scrambled eggs. It was horrible. Bathroom was very small. Never anyone at the front desk. Had to wait quite awhile for someone to check in and check out.

    Stayed in September 2023

  • Reviewed: August 7, 2023

    8.0
    It was fun and the staff was very courteous and professional.
    • Leisure trip
    • Family with young children
    • Standard Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    Having to check out and go home. The stay was a great stay.

    The hotel was clean and in a nicely located position, near the highway and surrounded by stores and places to eat.

    Stayed in August 2023

  • Reviewed: August 4, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The only thing I would change is the shower head. The pressure was way too strong.

    Stayed in August 2023

  • Reviewed: July 8, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Standard Room with Two Queen Beds
    • Stayed 1 night

    Price could be a little more competitive. Also, the hallway smelled of weed which was not appealing. Thankfully the room did not smell.

    It was a nice breakfast that they set up. They had a nice variety of choices.

    Stayed in July 2023

  • Reviewed: July 3, 2023

    6.0
    Disappointing that I didn’t get a good sleep since the mattress was too hard.
    • Leisure trip
    • Couple
    • Queen Mini Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    The bed was hard and very uncomfortable. The bathroom wasn’t that clean and the soap dispenser for the hand soap was empty.

    It was close to home.

    Stayed in July 2023

  • Reviewed: June 19, 2023

    7.0
    my stay was pretty good, the staff was polite
    • Leisure trip
    • Family with young children
    • Queen Mini Suite
    • Stayed 1 night
    • Submitted from a mobile device

    old elevators , ice machine not on every floor , linens in bag looked used so we went to front desk to retrieve more .

    location, out door pool , breakfast

    Stayed in June 2023

  • Reviewed: May 25, 2023

    8.0
    Good
    • Leisure trip
    • Couple
    • Queen Mini Suite
    • Stayed 1 night

    /

    easy access

    Stayed in May 2023

  • Reviewed: April 12, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Queen Mini Suite
    • Stayed 1 night
    • Submitted from a mobile device

    Everything

    Stayed in April 2023

  • Reviewed: March 12, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Queen Mini Suite
    • Stayed 8 nights
    • Submitted from a mobile device

    The bathroom needs updating- the tub and toilet are pretty old. The waterpressure was really good, but no hand-held shower makes it hard to shower without having to wet your hair. Wish there were some plant-based milks or yogurts at breakfast.

    The bed was very comfortable, although a little squeeky. The extra living space was super convenient. Not one but 2 TVs in the room, made it easy for each of us to watch what we liked. The little fridge was very useful. Nice to have fresh coffee and hot water around the clock in the lobby. Miss Maria made up our room with a lot of care and made our stay more enjoyable ❤️

    Stayed in March 2023

  • Reviewed: March 6, 2023

    8.0
    It was good
    • Leisure trip
    • Couple
    • Standard Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing

    Food was fresh

    Stayed in March 2023

  • Reviewed: February 18, 2023

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Queen Room - Disability Access Roll in Shower
    • Stayed 1 night
    • Submitted from a mobile device

    Coffee maker was completely broken and coffee cup sizes were extremely small.

    Loved the dove toiletries ,the extra thick towels, handicapped shower had sturdy shower chair.The micro wave and fridge were convenient . Bed was soft and comfy but a little high for me to climb up in, I walk with a cane. I had keto choices for breakfast (turkey sausage and egg omelette ) and lots of coffee since coffee maker in room did not work.

    Stayed in February 2023

  • Reviewed: December 25, 2022

    8.0
    nice average place
    • Leisure trip
    • Couple
    • Standard Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    nothing

    location

    Stayed in December 2022

  • Reviewed: September 25, 2022

    6.0
    just stayed for a few hours
    • Leisure trip
    • Couple
    • Queen Mini Suite
    • Stayed 1 night
    • Submitted from a mobile device

    The bathroom wasn’t clean broken toilet cover hair in the tub

    Stayed in September 2022

  • Reviewed: September 18, 2022

    8.0
    it was okay. the toon was clean but they charged us for the breakfast buffet and the food was terrible.
    • Leisure trip
    • Couple
    • Suite with Hot Tub
    • Stayed 1 night
    • Submitted from a mobile device

    It’s bad enough I paid too much money for the the room. then when we arrived they charged. us a $100. incidental fee. because I used a 3rd party to book the room!

    it was clean and updated

    Stayed in September 2022

  • Reviewed: August 23, 2022

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Room Selected at Check-In
    • Stayed 2 nights
    • Submitted from a mobile device

    The reception was not very warm..the two ladies on duty at the time of check-in were not hospitable. It took way too long to receive items requested.

    The rooms were clean the pools a nice size.the staff that handled breakfast was great. All doors are keyed entry so I was pleased with security.

    Stayed in August 2022

  • Reviewed: August 1, 2022

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    The asphalt in the parking lot is softer then the mattresses

    Room was nice and the breakfast spread was great

    Stayed in July 2022

Showing 1 - 25

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