The door slam very loudly and wake us up.

The pool temperture was perfect

Stayed in March 2024

Breakfast was basically no breakfast. If you call muffins and bagels with no cream cheese a breakfast.. cheapest cereal for kids it’s not an option too.

Enjoyed time in the pool and jacuzzi.

Stayed in March 2024

Nice place for the price. Comfortable, clean, and quiet.

Stayed in February 2024

The door to the bath would not close. The towels were thin and cheap. The breakfast was not as good at other Hampton inns. In Atlanta we had hot eggs and bacon. Here, we had a frozen egg sandwich that needed microwaving but no instructions as to how long.

It was clean and the bed was comfortable and quiet.

Stayed in February 2024

No complaints

Good location and clean

Stayed in December 2023

Good location, good price, clean

Stayed in December 2023

not a thing

The breakfast was expansive, multi selective, best I have had in years.

Stayed in December 2023

There was an antibiotic problem in our room

Stayed in November 2023

Good breakfast with nice hostess. Check in was easy

Stayed in October 2023

Breakfast the lady named April was awesome

Stayed in July 2023

Room was small-tight. Pillows were way too squishy. Pool was misleading in pics on website-only 3.5’ deep and small.

Breakfast was great. Staff was wonderful!

Stayed in July 2023

We were in town for a family wedding, loved how they had a common place for us to sit around and visit with our family.

Stayed in July 2023

Our bath tub had a small amount of rust, but everything else was excellent.

Breakfast was incredible, facilities were great and the staff were all friendly and accommodating.

Stayed in June 2023

More choices for breakfast

Everything

Stayed in April 2023

I couldn't connect my fire stick to the wifi network, but it's old and probably needs updating! So, I wont blame you guys!!! 🤗

Breakfast was GREAT! Delicious!!!

Stayed in February 2023

Need a sign warning the water is boiling. Surprised a child has not been scolded. This could give you a law suit.

It was nice.

Stayed in February 2023

Towels, comforter, sheets and pillowcases could ha be been softer.

Love the pillows. Love the hot tubs. Breakfast was great but the coffee was bitter. Night time and morning staff were WONDERFUL and accommodating!!

Stayed in February 2023

The only thing I didn’t care for - which wasn’t really even that bad - we did see a few bugs in our room. Cricket and a couple spiders. Nothing repulsive, just made me think they were due for a spraying.

The staff was all very nice and welcoming. The complimentary breakfast was probably one of the best we’ve seen, with many options. I didn’t catch her name, but the woman running breakfast was very nice and seemed to enjoy her job.

Stayed in December 2022

I had two main issues. First, I called the front desk to request housekeeping twice, but I did not receive it. The second time, I ran into the housekeeper in the hallway and confirmed that my room was not on her list. So, I went to the front desk and asked to be added. Only then did I actually receive housekeeping. It was annoying, but everyone is struggling right now, so I didn't get angry and instead just addressed it with the manager at checkout. Second, an employee was pushing customer satisfaction surveys on everyone at lunch. They apparently had a competition going, and she wanted to win. It was 6:00 in the morning, and I just wanted to eat breakfast undisturbed. The manager was not happy when I told her this, and she assured me that the surveys I was pressured to submit would be removed. Overall, these two events didn't spoil my experience. I stay there every time I visit my family, and I intend to keep staying there.

Rooms were clean and breakfast was good, as usual. I had no issues with the hotel itself, and I appreciate the COVID precautions that required us to request housekeeping instead of receiving it automatically. The manager (Shameka) was particularly friendly and helpful. She addressed all of the issues I mention in the negatives section, and she did so in a professional, helpful manner. It might also be important to note that I didn't shout about my issues or get angry. I pulled her aside and discussed everything quietly and politely, and she returned the favor with exceptional kindness and generosity.

Stayed in August 2022

Staff was excellent, professional and friendly. Breakfast was very nice, which always helps.

Stayed in August 2022

Ceiling needed repair

No problems

Stayed in August 2022

While the hotel was very pet friendly, the extra fee for pets was too expensive. $50 for 2-4 nights, $75 for 4+ nights. In our apartment, we pay $100 a month for a pet fee. Our dog is clean and calm. There was nothing that required an extra $50 to clean or repair after our stay with our dog. In fact, I would say that our room could have been cleaner before we checked in. There were hairs in the shower and on the floor. Also, the carpet felt sticky, perhaps carpet detergent that hadn't been rinsed out? And as always, there were details in the hotel room that look like they haven't been cleaned in 6 months, like the corners of the floors/walls and lighting in the bathroom.

The hotel common areas were very clean. The pool and hot tub worked well and were very clean and pleasant. The breakfast was very good. It was a hot breakfast with scrambled eggs, oven potatoes, bacon, waffles, oatmeal, cereal, yogurt, fruit, muffins, and great coffee. It was the best hotel breakfast I've had in 5 years. On top of that, the staff that served breakfast was so friendly and helpful. They were working hard to keep the food in full supply and I could tell they took pride in their work. They had great attitudes, were approachable, and were eager to help!

Stayed in August 2022

A higher floor room was not available.

Very friendly staff at breakfast. Food was good.

Stayed in June 2022

Dependable place to stay in Carbondale/Herrin area. They work to keep behavior by large groups within bounds. Comfortable and clean.

Stayed in May 2022