Beware that valet parking is shown as $47 daily but they add an extra $10.68 tax to that daily which isn't diclosed.

Great staff Clean rooms

Stayed in May 2024

There is no off street parking. And that is not listed on the website. You can pay 60 bucks to have the hotel “valet” you car in their parking lot but you can’t park there just as a guest or they will tow you.

Hotel was nice, clean, and modern. Staff was friendly.

Stayed in May 2024

Breakfast not very good, missing options. Also parking outside, no security and expensive

Location

Stayed in May 2024

Our room was very quiet for center city.

We liked that the hotel was located close to what we came to Philadelphia to see and that is is moderately priced.

Stayed in May 2024

On Friday morning we gave our Valet ticket in at 8:25am and waited 20 minutes to get our car. Very frustrating, and the fd agent said “He’s the only one here, we have someone else coming in.” Inadequate staffing left a very sour taste after an otherwise pleasant stay.

Stayed in May 2024

Deposit after advance payment is not acceptable

Location, comfort and cleanliness

Stayed in May 2024

it could use a pool or hot tub and staff (maybe cleaning staff) walked in my room before i was scheduled to check out. and over $30 for 2 long island ice teas was a bit outrageous

How convenient and close everything is

Stayed in May 2024

Mild damage to room door jambs and casework. Felt room was in need of refresh and update amenities

Friendly staff and convenience to convention center

Stayed in May 2024

Didn't expect parking to be $47 per night!

Great location! Very clean room! Decent breakfast.

Stayed in May 2024

Dated and needs upgrades

Room is clean

Stayed in May 2024

Bathroom tub faucet leak

Location

Stayed in May 2024

Parking was more expensive than other center city hotels....i.e. Doubletree.

Breakfast was better than we expected. It was even "Wrestlemania" weekend and the city was very crowded.

Stayed in April 2024

1. Front desk service was sketchy. Long wait…one clerk way too chatty about everything with every guest while a long line of people waiting to check in or out or ask a question. 2. I found used packets of toiletries on the side of the tub. It did not inspire a certainty of the tub’s cleanliness. I was assured by clerk at check-out that she would follow up and contact me. It did not happen.

The breakfast was excellent. However, I was told at check-in that breakfast was included. I had paid extra for it when I reserved online. The bed was comfortable.

Stayed in April 2024

The parking situation and no pool at the hotel, it has been renovated and equipped with create gym equipment's.

Staff were exceptionally friendly and helpful! Breakfast was delicious and my children enjoyed every of their meals and the cleanliness of the dining area is great!

Stayed in March 2024

Bathroom could have been cleaner, found some hairs in the shower and floor. Food also seemed to run out in breakfast buffet by 9

Great location in the center of everything. Staff was friendly and room was spacious and aesthetically pleasing

Stayed in March 2024

Our first room was very small dark and cramped. When we were given another room, it was great.

We were extremely disappointed with our first room but when I addressed my concerns with Antonio he made it right. I have been a Hilton Honors member for years and my first choice when I travel is always a Hampton Inn. This really could have gone either way but the way Antonio handled it reassured me that Hampton Inn will always be my first choice. He is an asset to your organization.

Stayed in April 2024

I had two bookings, one that i cancelled which clearly says cancellation is free and received a confirmation email for the cancellation and the second booking was for my 2 nights stay. When i checked in I was told by the staff that I will be charged for the cancellation because it wasnt cancelled on their end. I was trying to explain and was showing the email of my cancellation but staff wasnt even interested in looking or checking, he just said i will still be charged. Because we were too tired from the long drive, i didnt want to argue that time and just decided to speak to a manager or supervisor when i check out. Good thing when i checked out, the staff that time was nice and checked my booking and said I was not charged. I didnt have any other issues with our stay except for that staff who doesnt deserve to be on the front desk. Front desk staff should be accommodating to guests because they are the ones who welcome guests during their stay.

Proximity to tourist destinations.

Stayed in April 2024

Mostly unfriendly lobby staff, indifferent to guests. We had to ask for housekeeping, but they forgot; or said that we were not on the list. We asked to be on the list, but they would forget. The five nights stay had only one day of cleaning. Surprisingly, they organized a housekeeping parade during the breakfast, it was pathetic, they did not deserve compliments. One day, the lobby staff said that they would remove the water to avoid guests from getting free water to pay for the bottled ones. Coffee was predominantly cold.

Conveniently located

Stayed in April 2024

They provide breakfast but they did not make a restock of food in the last 30 minutes, so the ones that came to eat in the last 30 minutes had fewer options (no hot breakfast available). Furthermore, they started cleaning the breakfast area before 10 AM. As such, if you'd like to have all the breakfast options and enjoy your breakfast, I suggest going early. There are elevators, but you have to wait a few minutes before they arrive. Using the stairs is not possible, as such everybody is obliged to take the elevator and wait even if they are at the first or second floor. The parking is quite expensive ($57/day). There's a valet that takes care of parking your car and bringing it back to the hotel when you need it.

The hotel was centrally located and was easy to reach the touristic sites by foot. Chinatown is also close by.

Stayed in March 2024

Personal not friendly

Breakfast clean ubication

Stayed in March 2024

Personal Not friendly

Location clean abd breakfast

Stayed in March 2024

The staff had so much attitude and were absolutely insensitive. We went to the pub in the hotel for dinner and waited almost an hour and a half for three meals that were cold and not cooked. Only two out of three elevators were working so many guests were frustrated. And the second day, the food order never came in so there was no hot food and the hotel ran out. The front desk and pub staff were rude and didn’t direct us to a manager when the housekeeping manager was on site all weekend (found out upon checkout when we tried one last time to speak with a manager).

The only good thing about the hotel was the room

Stayed in March 2024

Nothing

Everything

Stayed in March 2024

Location and breakfast

Stayed in March 2024