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  5. Reviews of Hampton Inn Charlotte/Matthews

Reviews of Hampton Inn Charlotte/Matthews This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

9615 Independence Pointe Parkway, Matthews, Charlotte, NC 28105, United States of America

#121 of 185 hotels in Charlotte

Guests' Choice

Review Score

Based on 116 hotel reviews

7.8

Score breakdown

  • Cleanliness

    8.1

  • Comfort

    8.2

  • Location

    8.4

  • Facilities

    7.8

  • Staff

    8.6

  • Value for money

    7.7

  • Free Wifi

    7.0

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: May 11, 2024

    8.0
    Very Good
    • Business trip
    • Family with young children
    • King Room with Microwave and Refrigerator - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The location and staff

    Stayed in May 2024

  • Reviewed: November 25, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • King Room with Microwave and Refrigerator - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Not updated

    Price

    Stayed in October 2023

  • Reviewed: November 7, 2023

    7.0
    Not bad, adequate.
    • Business trip
    • Family with young children
    • Double Room with Microwave and Refrigerator - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Terrible smell in the lobby when we walked in. It was gone the next morning, but it almost made us turn around and go back out. Something from the kitchen. The hotel is old and dated. Furniture is scuffed. So it’s not pretty but it’s functional. I usually stay at Courtyard Marriott but they didn’t have a room with two beds.

    Bed was comfortable. Quiet surroundings.

    Stayed in November 2023

  • Reviewed: August 19, 2023

    9.0
    A brilliant stay all together
    • Business trip
    • Solo traveler
    • Double Room with Microwave and Refrigerator - Non-Smoking
    • Stayed 1 night

    The internet signal was very weak. Could not do work at all.

    The staff are friendly

    Stayed in August 2023

  • Reviewed: June 19, 2023

    8.0
    Very Good
    • Family with young children
    • King Room with Microwave and Refrigerator - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Pool area needs updating,

    Nice and clean

    Stayed in June 2023

  • Reviewed: May 29, 2023

    7.0
    adequate
    • Couple
    • Double Room with Microwave and Refrigerator - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    needed updating

    location

    Stayed in May 2023

  • Reviewed: March 25, 2023

    8.0
    Very Good
    • With a pet
    • Leisure trip
    • Family with young children
    • Double Room with Microwave and Refrigerator - Non-Smoking
    • Stayed 5 nights
    • Submitted from a mobile device

    To pay extra for parking

    Very good

    Stayed in March 2023

  • Reviewed: December 27, 2022

    9.0
    Awesome Stay
    • Leisure trip
    • Family with young children
    • Double Room with Microwave and Refrigerator - Non-Smoking
    • Stayed 5 nights
    • Submitted from a mobile device

    Property would get a 10 if the internet worked. It dropped every minute.

    Thoughtful Staff. My wife has terminal cancer and stayed in the room most of the time. They honored request of not disturbing us for 5 days. They exchanged our towels and took trash on request. Breakfast Lady was very delightful. Hot Breakfast were filling and good selection.

    Stayed in December 2022

  • Reviewed: December 27, 2022

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • King Room with Microwave and Refrigerator - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Needed more pillows

    Very clean rooms

    Stayed in December 2022

  • Reviewed: December 26, 2022

    9.0
    Overall the stays were very acceptable,as it has been for several years past.
    • Leisure trip
    • Family with young children
    • King Room with Microwave and Refrigerator - Non-Smoking
    • Stayed 1 night

    First of two families booked said room facing roadway was noisy. For the second family booking,I asked the staff to assign a room not facing the roadway(even number room#). Was not aware of a $2-$3 parking fee,would have liked to be aware of this before.

    Breakfast was great. Close location to destination. Accomodated 2 families. No problems getting bookings this time of year. I would recommend this to others. Nice staff.Clean rooms and bathrooms. Plenty of parking space.

    Stayed in December 2022

  • Reviewed: December 19, 2022

    7.0
    Poor tub/counter salesperson
    • Leisure trip
    • Couple
    • Superior King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Tub had multiple burns in the shell, making it look super dirty and aged

    Plenty of parking

    Stayed in December 2022

  • Reviewed: November 7, 2022

    7.0
    Clean rooms and bathrooms. Good breakfast.
    • Business trip
    • Family with young children
    • Double Room with Microwave and Refrigerator - Non-Smoking
    • Stayed 5 nights
    • Submitted from a mobile device

    Kept having to ask for toilet paper. When I checked in there was a half roll and a spare. We were there for a week. When we ran out, we asked the lady upfront and she said she only had one and we'd have to ask for another one later. It was just kind of annoying. No fan in bathroom, which is a pet peeve, because everything in the bathroom gets wet with humidity. Weird odor in lobby as well. Almost like a leaking toilet smell or something. We were on 3rd floor so it didn't bother us, but it was apparent everytime we came downstairs. Other than that it was pleasant a pleasant stay.

    Clean, nice room.

    Stayed in November 2022

  • Reviewed: October 18, 2022

    9.0
    Pleasant, friendly, clean, close to places and the area. will stay there again!
    • Leisure trip
    • Couple
    • King Room with Microwave and Refrigerator - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    I didn’t know they allowed pets. I have allergies to dogs. was hoping my room didn’t smell like dog.

    very confident to our location. Clean rooms. Great breakfast choices

    Stayed in October 2022

  • Reviewed: May 22, 2022

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • Superior King Room - Non-Smoking
    • Stayed 1 night

    They seemed to be short staffed possibly due to covid?

    Breakfast was good. Staff was friendly and changed my room away from the elevator. I would stay here again.

    Stayed in May 2022

  • Reviewed: March 27, 2022

    9.0
    Good stay !
    • Leisure trip
    • Couple
    • Double Room with Microwave and Refrigerator - Non-Smoking
    • Stayed 3 nights

    Very nice accomodations, good value & location....

    Stayed in January 2022

  • Reviewed: March 10, 2022

    8.0
    Nice place with pleasant staff.
    • Leisure trip
    • Couple
    • Double Room with Microwave and Refrigerator - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    A trash can in our room had not been emptied completely. I feel this was just an oversight as other cleanliness standards were met.

    Breakfast was good!

    Stayed in March 2022

  • Reviewed: February 10, 2022

    7.0
    Clean and friendly
    • Leisure trip
    • Family with young children
    • Large King Room with Sofa Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Upgraded room was disappointed

    Great

    Stayed in January 2022

  • Reviewed: January 11, 2022

    9.0
    Perfect for our needs
    • Leisure trip
    • Family with young children
    • Double Room with Microwave and Refrigerator - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    I always wish breakfast was longer than 6am-8am because I would like to enjoy sleeping in a little and breakfast is over by the time I would get up. . I would also like to have a warmer blanket on the bed. I felt like I was trying to stay warm under 2 flat sheets. I think in the sumer that would be fine but in the winter I need more blankets.

    Staff was friendly and welcoming. The room was comfortable and clean. The location is perfect if you want to be near everything but not smack in the middle of everything. There were plenty of towels stocked in our bathroom.

    Stayed in January 2022

  • Reviewed: November 28, 2021

    7.0
    Needs updating!!
    • Leisure trip
    • Couple
    • Double Room with Microwave and Refrigerator - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    We've stayed at several Hampton Inns when traveling because they're comfortable and its great value for the money. The mattresses at this location were extremely uncomfortable. It was like sleeping on the floor. They also did not have a maintenance person on staff to fix the clogged shower drain. They did move us to another room that was very dated. The comforter smelled like a baby's diaper. We took it off the bed and just slept under the sheets. The staff was awesome. Because they are understaffed, they have to wear some many hats, but they did it with a smile. They did not hesitate to apologize for the issues with our rooms, and did their best to make it right. They truly deserve a bonus!!!

    Love the location. It has a great selection of restaurants.

    Stayed in November 2021

  • Reviewed: October 16, 2021

    7.0
    Over all, it served the purpose that we needed.
    • Leisure trip
    • Couple
    • Double Room with Microwave and Refrigerator - Non-Smoking
    • Stayed 5 nights

    It would have been nice to know up front that housekeeping would not be cleaning the room unless requested. We were there for a week and our room was cleaned twice.

    Breakfast changed from continental to hot while we were there and was much better. Also, they were very welcoming to our 2 dogs.

    Stayed in October 2021

  • Reviewed: October 15, 2021

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Room with Microwave and Refrigerator - Non-Smoking
    • Stayed 1 night

    the main entrance, breakfast area and hallway was under construction. If we had known we wouldn't have chosen this site.

    Stayed in September 2021

  • Reviewed: September 13, 2021

    7.0
    Good
    • Family with young children
    • Double Room with Microwave and Refrigerator - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Room was outdated, not the cleanest For the price, no hot breakfast Shower wouldn't drain properly Paint chips on the floor Sheets were not clean

    Location Bed was comfortable Close to where we needed to go

    Stayed in September 2021

  • Reviewed: August 29, 2021

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room with Microwave and Refrigerator - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    What I didn’t like about the property was there was a stain on the sheets that looked As if it was blood that was washed it was a gray in color

    Overall the property was nice

    Stayed in August 2021

  • Reviewed: August 25, 2021

    7.0
    A little disappointed
    • Business trip
    • Couple
    • King Room with Accessible Tub - Mobility and Hearing Access/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The grass looked like it hadn’t been mowed in a couple of weeks and it took a long time to check in even though we had reservations and already prepaid. A couple of my wife’s dresses were left in the closet when we checked out. We called about them since we were still in town but they said that house keeping was done and those doors were locked. I was confused why I didn’t receive a phone call earlier or email which they had. Later that night they called me and said that they could mail the items to our house and that they would take care of it. I guess by take care of it meant giving UPS our CREDIT CARD NUMBER and charging us for the shipping. The next day I asked to speak with the manager which was in a meeting and then never returned my call. This is the first time a Hampton Inn has let us down.

    They allowed our pets and the place was very clean.

    Stayed in July 2021

Showing 1 - 25

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