The shower curtain rod was broken and so was one of the doors on the tv stand

Breakfast was great

Stayed in February 2023

We were misinformed by one of their front desk staff over the phone 5 days before the arrival date, because of that we had to pay an extra night. It was corrected by the manager Daniel, who was very helpful and did his best to overcome the situation. Problem was definitely corrected but we had to stress a little bit on the last 2 days of stay.

Breakfast was very good. The location is not the best in the city, but you are not also far from busy and touristic locations. Within 10 to 15 minutes driving or riding we can go basically everywhere.

Stayed in February 2023

The rooms were dated with new furniture. I feel like they did not hold up the Hilton name the boxsprings on the bed showed they had no coverings a piece of metal on one of the boxsprings cut my leg. I now have a scab, the very bottom of the bed base was missing the finishing, which could’ve very well been fixed with a little paint. Just looks like no one seem to care about the details. Also, a simple mattress cover over the boxsprings would have really gone along way with the looks of the bedding I have pictures to attach the only other problem we had was the toilet kept stopping up, not sure if that is a city sewage problem or a hotel problem was never given an explanation.

I loved the maid Staffing they were also sweet and kind that being said, your front desk employees need to learn how to smile apparently they don’t understand the customers or why they have a job. No one was rude, but no one smiled nor did they go out of their way to be helpful.

Stayed in January 2023

We had to pay the empty parking for the 3nights We didn’t have an extra bed or good blankets for my child The toilet was dirty The location is not cool and far from downtown

Nice staffs Free coffee and hot chocolate all day long A hot pool

Stayed in December 2022

20$/day parking fee

Stayed in December 2022

the pillows could have been firmer

great location, clean and staff are very friendly

Stayed in December 2022

location has a lot of homeless people walking the streets

clean hotel,staff friendly,comfortable beds,parking convenient,breakfast bar good.excellent security

Stayed in December 2022

Needing to fix cracks, worn rugs, broken shower

The staff

Stayed in November 2022

Dinner flyer options left at desk for guests to take...place qw at at was horrible and overpriced

Breakfast was great. Staff is awesome

Stayed in November 2022

The room had no pillows, we had to ask for them.

Breakfast included, lounge place with coffee and cookies, big room

Stayed in November 2022

Being on the corner of the 3rd floor, close to a busy crossroads junction. Traffic was noisy, including police and emergency vehicles, except for a few hours in the early hours.

We were upgraded to a larger room with a kitchenette (not that we needed one). The room was very large and on the 3rd floor, of 9 floors. The ground floor reception area was modern and airy, like a hotel, incorporating the reception, leisure seating areas and the large self service breakfast area. Part of the Hilton group, so you can collect points for you stay. Car park is just across a minor back street.

Stayed in October 2022

The area around the hotel is where the big city hospitals are, so drug addicts and people lurking made the area feel a little unsafe and dirty, so not pleasant coming and going late as a solo female. Really nothing wrong with the area though - using the public bus was very easy and friendly. The area is a mix of housing, hospital and industry. It's quick into central Boston.

Good hotel, excellent breakfast with waffles, omelettes, cereal, bagels, etc. Swimming pool available to use. Friendly staff

Stayed in October 2022

I haven’t been to Boston in a few years. The block next to the hotel was canvased with homeless people. the price to stay there was very high given that we had to take transportation downtime and the people around the hotel.

love Hampton Inns. The rooms were clean and the hotel itself was very nice.

Stayed in October 2022

The staff at the front desk do their job but has a feeling that they are doing it for a paycheck. They don't go the extra mile with courtesy.

Great location, comfortable room, parking available.

Stayed in October 2022

same

combination of location and price

Stayed in September 2022

Bed was too firm for me. Long walk to the subway. Have to pay to park in a garage littered with syringes. Area is terrible, surrounded by homeless and aggressive pan handlers. Police presence is constant.

Nice, clean, friendly staff.

Stayed in October 2022

Bad neighborhood, noise of police cars all night, many homeless around.

Breakfast

Stayed in October 2022

Seperate parking fee

Great staff,clean, good breakfast

Stayed in August 2022

asked for housekeeping service but did not get it.

clean. friendly staff.

Stayed in September 2022

Zone is little dangerous to walk in.

Close to many places around boston.

Stayed in September 2022

I was not aware that my room would not be cleaned and had to be requested. Typically rooms are cleaned u less you request not. I feel like I'm paying for my room to be cleaned and serviced which is why I opted for a hotel over an air bnb and did not get that service.

Breakfast was great!

Stayed in September 2022

Cleaning room n emptying trash without asking

Breakfast was good, some staff ok

Stayed in September 2022

Toilet and bath tub had stains

Location

Stayed in September 2022

Extremely dangerous area. Not suitable for women alone or families with children. A lot of homeless people around the building.

Stayed in September 2022

Parking across the road and expensive. This is to be expected in a large city though. I wouldn't feel safe walking around there at night alone.

Breakfast each day was really good. Hotel staff were friendly and rooms were clean.

Stayed in August 2022