The pool was not heated and was so dirty that you could not see to the bottom of it. You could not use the closet in the room if the pullout couch was open - not a great layout.

Breakfast was great! The staff is very friendly and helpful. The room was clean.

Stayed in May 2024

The hotel is located in a very busy area next to a hospital. Lots of traffic noise. We brought a sound machine. Unfortunately some people near the area struggling with hardships.

Very clean. Excellent staff. Very helpful. Smelled good in the whole building! I have stayed in many places and have never said that before. I personally thanked the staff. They jumped our car for us. Very safe inside the hotel. Good food. Comfortable bed.

Stayed in May 2024

Bad part of town. Vagrants lined the streets outside my window.

Pleasant on the inside

Stayed in May 2024

Customer service checking in was very poor also when I call to inquire about early check in, lady on the phone was rude. The shower was a bit faulty, but I worked with it. The entire property could use a renovation!!

The view from the 8th floor and the breakfast. Kitchen staff were friendly.

Stayed in May 2024

The pool was cloudy and not clean kids could not use it

Everything was great

Stayed in April 2024

Paying extra to park in the garage. There wasn’t alot to walk to around in the area (restaurants or stores). Close to hospital, heard sirens throughout the night.

It was very nice. Great staff; breakfast and 24 hour coffee and tea were great (cookies too)! Area of town was a little loud and not many food choices around, but Cuban restaurant take out connected to hotel was delicious!

Stayed in April 2024

The noise outside was pretty bad. It is right across from a hospital, which meant there were sirens at all times of the day and night. The neighborhood also had a lot of homeless people. A local told us that the area is often referred to as “The Methodone Mile” because of the drug users.

The Cuban restaurant attached to the hotel was the best thing.

Stayed in March 2024

Parking

Stayed in March 2024

Some of the receptionists are either overworked or undertrained as they can be rather unpleasant. The rest of the staff was very helpful and charming (breakfast staff, cleaning crew, luggage clerk…) I did not appreciate being lied to, I called in before booking to make sure the pool was working. I checked in two days later and the pool was “just” out of order but some other guests said it was already out of order when they arrived a few days ago… The area is not the most fun or friendly but it’s still quite practical.

The beds are great and the rooms are very comfortable. Loved the complementary toiletries Breakfast is nice and sufficient The staff was very helpful and charming (breakfast staff, cleaning crew, luggage clerk…) The area is quite practical and much quieter at night than proper downtown Boston.

Stayed in March 2024

Noise from ambulances got to the room.The near hospital is too close, around the place looks not so safe or clean at night.

Close to the places we visit.

Stayed in March 2024

It overcharged for parking

We booked this hotel because it had an indoor heated pool, which was not working

Stayed in February 2024

Location, breakfast, pool

Stayed in February 2024

Parking. Wasn't told to us that it would be $25/day to park. Junkies & homeless people all around the hotel and pan handlers. Didn't realize that the subway was 5 *double* blocks away.

Clean rooms, friendly staff.

Stayed in February 2024

Dirty parking area, tv had issues, the lighting wasn’t simple

It was connected to a restaurant

Stayed in February 2024

We were looking really forward to swimming and lounging by the pool while my husband had his surgery at New England Baptist. BUT! The room where the pool was very cold and the water lukewarm warm, so for me winter stays will not happen at that hotel, you couldn’t even stand there and dry off it was freezing. You shouldn’t advertise a pool if it’s freezing, it’s Boston on the water, it should have been much much warmer..

Wonderful location, parking was ok but could be much better, at times there was no place close to walk to the hotel but ok for Boston.

Stayed in February 2024

The breakfast

Stayed in January 2024

No slippers in the room

Stayed in January 2024

The breakfast room. No control on people and lack of tables. The location. There were strange people at the back of the hotel and a lot of police cars around. There was some noise from ambulances and emergency services.

Breakfast: the variety and the waffles. The bed was comfy. The staff, specially the shuttle driver. Short walk from the orange T line and a bus to Harvard (1) just one street aside.

Stayed in January 2024

The elevators seemed to be malfunctioning so we kept having to use the stairs or pray that it didn’t fall down. The outlet on the side of my bed was not working so I had to plug my phone in across the room. Parking was not included in price. It cost us $35 for one night to park in the garage next to the hotel.

Beds were extremely comfortable and clean. Room was clean. Staff were friendly. Easy and quick check-in.

Stayed in January 2024

Tough part of town

Breakfast was great, room was huge, staff were friendly and helpful

Stayed in January 2024

Booked it via booking.com and it gave me one rate for 2 nights but hotel charged me different rate for Friday night.

Parking is too expensive

Stayed in January 2024

Nothing to say

Everything I came for a peaceful time with myself and I did

Stayed in January 2024

Homeless people around the motel

The breakfast and restaurant

Stayed in January 2024

Location was quite far from subways. The area between the hotel and Andrew Station felt unsafe.

Room nice and clean and big. Cosy beds.

Stayed in December 2023