First, the ice machine and the elevator were out of service. The representative was charming to offer a room on the first floor. However, I had no intentions of looking at the parking lot, a half-empty mercy pool, and light shining directly in the window.

It was near to the event venue. The room was clean, pleasant, comfortable, and quiet. The representative was professional and helpful even though she had to keep apologizing for the none functioning elevator.

Stayed in October 2022

Sign on to WIFI service not very good. Was not user friendly to Google Chromebook, had to call the tech support hotline. . AC was noisy and unable to control temperature

Location , value

Stayed in September 2022

pool closed by the city of Richardson for lack of cleaniness, inproper chemicals to keep you from getting...well, I'll leave it at closed by the City, and they closed it during triple digit heat here in TX

get there early for breakfast or they will not refill anything for you, but if you get there early enough is has a true full breakfast

Stayed in September 2022

The emergency exit by our door (room 141) was accessible to anyone to get into the hotel as it was broken.We asked to be moved but there were no rooms available.The pool was advertised on booking .com as open .This was the main reason we booked,but it was closed by the public health .We were told by the front desk.We had booked for 6nights,but checked out the following morning.The bed was very comfortable and room was lovely and clean.We felt let down by the safety aspect and no pool as it was 96degrees F.

value for money

Stayed in September 2022

The sheet rock around the shower head was coming off, big hole around it. No toilet paper in the room, beds were not as comfy as reviews said they were. It was all OK, but shower needs fixed and stock rooms better with supplies.

The room and hotel itself was clean, friendly staff.

Stayed in September 2022

location

Stayed in September 2022

The pool was dirty and lobby smelly

The location and price.

Stayed in August 2022

the breakfast was thesame everyday and reception had a bad smell

The price was fair compared to other hotels in the neighborhood

Stayed in August 2022

This review is hidden because it doesn't meet our guidelines.

condoms found on top dresser and breakfast was not on time.

customer service was nice

Stayed in August 2022

The entire staff was amazing!!!

Stayed in August 2022

Didn't get extra pillows I requested. Dim hallways.

The bed was perfect! The only regret was the dimness of the hallways. Also I prefer pillows that are not down.

Stayed in July 2022

Room had bad odor, like strong deodorizers trying to cover up smoking in the background of it. Did a 90% job so we got used to it. Other than this it was a great place to stay. quiet room except for small noise in ac unit. overall probably worth the money.

Stayed in July 2022

room was warm. AC wasn’t the best.

inside property smells really good.

Stayed in July 2022

Slow elevator

Parking

Stayed in May 2022

Clean. Good location. Reasonable price.

Stayed in June 2022

The pool was dirty and not available for use.

The location

Stayed in July 2022

bathroom condition

location and breakfast

Stayed in July 2022

Na

I didn’t have it

Stayed in July 2022

At times the wifi in the room was a bit spotty but we got an excellent corner room. Overall I'd recommend this hotel. It's Dallas, maybe I should get a car next time.

The room was big and clean. The staff was friendly. There were some good restaurants within walking distance but it's better to have a car (we didn't). We mainly took buses and walked a ton. Free breakfast was included and it was good.

Stayed in March 2022

Check in time should be a bit earlier than 3 pm. One elevator was out of service

Affordable price, courteous, friendly, good breakfast

Stayed in May 2022

When I first got my room key and went to my room, i walked in to my room and another couple was in the room. I had to go downstairs and talk to staff to get into an unused room.

Stayed in May 2022

The TV didn't work right, I don't know if the signal is bad there or what the problem was but the only channel I could get clear and actually hear was cnn. I tried to contact the front desk staff but I got no answer.

I got the front counter changed my room because I have a bad hip which was nice and he was very friendly. The room appeared clean. The shower was hot. Since I couldn't get the TV to work and couldn't reach the staff they did adjust my room rate slightly to compensate for that.

Stayed in May 2022

They were under renovation

It was quiet. Breakfast was good. Coffee was fabulous

Stayed in May 2022

One of the front desk staff lady was rude and looked really annoyed at every question I'd ask. The first day I checked in, the other friendly front desk guy guided me to the restrooms at the lobby when I asked. But when I was checking out and had asked the rude lady about going to the lobby restroom, ironically the restroom went out of order. Hope she learns how to be nicer to the guests.

Most of the staff were super nice, the rooms were really comfy and for the price in that location this is probably the best value you can get.

Stayed in May 2022