It was tougher for those with mobility challenges. Had to go upstairs to the lobby on the second floor (elevator). Needs updating.

The location in Helen was great, could walk to the town, shops, and restaurants.

Stayed in May 2024

They didn’t clean the room or change the towers everyday.

Very good location and nice view from de river. Beautiful place. The hotel let you use the water hose to wash the car, I love it!

Stayed in May 2024

Parking underneath the hotel is not designed very well with no turn around space.

Proximity to town.

Stayed in May 2024

The smoking section is right off the elevator so in the mornings when housekeeping is taking a smoke break, you get bombarded by a big cloud of cigarette smoke. Bed was a little hard.

We loved the hotel! It was close to everything and the river in the back was very beautiful and peaceful. Would definitely stay again.

Stayed in May 2024

Very dated, carpet dirty, peeling/chipped paint

Location was great and nice area for our dogs to play.

Stayed in May 2024

Pet friendly is difficult for people with allergies, but they accommodated us the best they could.

Location in walking distance.

Stayed in May 2024

The bed mattress was not very comfortable. It was lumpy,too soft and basically just worn out.

The location,river frontage and very close walk to Helen downtown.

Stayed in April 2024

under the building parking for our motorcycles was great.

Stayed in April 2024

The room was a little dusty. There was hair on the pillowcases when we checked in. I received a text from Ryan to welcome us and ask if we needed anything. I asked for fresh pillowcases and he brought them right up.

The location was excellent. We could walk just about everywhere we wanted to go. The peaceful atmosphere was wonderful. Breakfast varied daily. Great trip.

Stayed in April 2024

No firewood for the fire pit

Convenience

Stayed in April 2024

Shower and sink had drainage issues. Took water a long time to go down drains. Would get backed up.

Location on the river was awesome. Breakfast was delicious

Stayed in April 2024

Price

Nice location, and clean

Stayed in April 2024

The bathroom floors looked like they hadn’t been cleaned in a while.

Staff was friendly. Beds were comfy. Breakfast was good.

Stayed in April 2024

We had a minor bug (ants) issue the night before we left.

The location was great. Staff nice and friendly. Continental breakfast was good.

Stayed in April 2024

Standard.

Stayed in March 2024

The people were not friendly.

The view was beautiful.

Stayed in March 2024

Light in the entrance way was not working. Body wash, shampoo, conditioner and lotion were all out.

Beds were clean and comfortable

Stayed in March 2024

It was clean for the most part but some more attention could have gone into the details. For the amount we paid for the rooms, they could have ran a swiffer duster over some of the surfaces and made sure that there weren’t hairs and stuff left in the tub

The location the the city and shops was great and it had a great view of the river. Breakfast was delicious! My little one really enjoyed the make your own waffle station.

Stayed in February 2024

The sheets on the king bed and hide-a-bed were not as comfortable as we would have liked but was OK. Also, there should have been more pictures/ paintings on the walls in the rooms. There were many big open spaces that didn't make it feel as "welcoming". There was a spotlight onto the area above the fireplace but it was only a blank wall (no painting & no mantel), but it was very nice to have a fireplace for the cold weather. Another wall that was totally blank was the wall above the kitchen table (maybe even a small mountain mural over either would have made me say that I would definitely want to stay in that room again to match the ambience of the German town).

We had a separate suite with a hide-a-bed for another family member. The breakfast was very good with long hours to get your breakfast. The staff was very friendly and helpful in locating specific restaurants that may be of interest to us. Our family members enjoyed the oversized Jacuzzi tub in the huge bathroom. It was relaxing after an evening of walking all over Helen, Georgia.

Stayed in February 2024

The room could have been cleaned better. The sofa chair had stains on it and one of the TVs didn't have a remote. The shower seemed to be a little dirty.

The hotel is in the perfect location to walk to restaurants and shops. Comfy beds.

Stayed in February 2024

Breakfast was great, changed daily

Stayed in November 2023

None in particular

The location was perfect and centrally located in the heart of Helen and it is close to getting to the surrounding areas. Food in every direction across the street! The property was clean and well-appointed. The amenities are complete for a great spacious room. The staff was not very friendly and responsive, but I understand that it was okay (maybe he was tired or stressed over something - we all go through a lot at times).

Stayed in December 2023

Only one ascensor.

The location is great. The personal very nice and great work. The coffee station and chocolate is very good.

Stayed in December 2023

Comfort of the room

Stayed in December 2023