4100 Hampton Lake Way, Louisville, KY 40241, United States of America
#38 of 149 hotels in Louisville
Guests' ChoiceBased on 156 hotel reviews
8.7Cleanliness
9.3
Comfort
9.2
Location
9.0
Facilities
9.1
Staff
9.1
Value for money
8.6
Free WiFi
8.8
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 18, 2024
Sudarshan
United States of AmericaEverything was good but their microwave was not working.
Stayed in March 2024
Reviewed: April 1, 2024
Pemberton
United States of AmericaThe manager at the time of Check-in was 5 stars very helpfull.I booked a room for the next day and he did a night audit which allowed us to stay when we arrived.Thank you again sir.. Very courteous and professional.
Stayed in March 2024
Reviewed: February 28, 2024
Debbra
United States of AmericaNothing to complain about.
Breakfast was excellent very tasty. I liked the location close to excellent restaurants. Staff was amazing!
Stayed in February 2024
Reviewed: December 26, 2023
Megan
United States of AmericaThe room I was in was close to the highway and you could hear the traffic
The room was very clean and the staff was very helpful and accommodating with my early check in.
Stayed in December 2023
Reviewed: October 30, 2023
Robert
United States of AmericaWe stayed two nights, on our first night we experienced issues with our air conditioner. The unit was set too warm and we could not adjust the temperature nor would the unit remain on. Additionally, when it turned off there was a continuous beeping sound that we would last for 5 or so minutes, needless to say it made for a warm long night. We sought assistance from housecleaning in the morning who called upon maintenance to address the issue. Within minutes Juan arrived and he assessed the situation and said he would need a little more time to research and resolve. We headed out and upon our return later that afternoon we arrived back to a cool room and a wonderful note from Juan. It read...... We got you a brand new unit, don't worry just relax as we set the temperature for you at 67. Enjoy and apologize for any inconvenience. Juan. Now that is service! We never saw Juan again to thank him in person but let the front desk now that we appreciate him. This world needs more Juans!!!!
Stayed in October 2023
Reviewed: October 20, 2023
Matt
United States of AmericaBreakfast was great - tasted fresh, and plenty of options available. Our room was perfectly clean, the bathroom was well stocked and the facilities around the building were nice too. No extra charge for parking, and the person at the front desk helped us out with some suggestions for places to eat in town.
Stayed in October 2023
Reviewed: September 13, 2023
Jessica
United States of AmericaMinor incidence occurred the morning of checkout where two employees were loudly discussing and complaining about a coworker behind their back. Unprofessional but no impact on the overall view of my stay.
Friendly staff, safe property, well maintained, clean. Was traveling cross country with my car full of my belongings and didn't feel uncomfortable parking my car at the hotel. The staff was great and attentive.
Stayed in September 2023
Reviewed: September 12, 2023
Pamela
United States of AmericaDecor, shower , comfy bed and pillows. The fact that we had both a microwave and a fridge. The containers for the shampoo, soap, etc as opposed to the individual items.
Stayed in September 2023
Reviewed: August 8, 2023
Danielle
United States of AmericaHelpful staff and breakfast!
Stayed in August 2023
Reviewed: July 27, 2023
Amy
United States of AmericaThe pool was great!
Stayed in July 2023
Reviewed: July 25, 2023
Thomas
United States of AmericaThe only thing that was a little disturbing was there was a bullet hole in our widow. We let the staff know and they said they were so sorry. They wanted to change our room but we said it was OK we just wanted them to know it was there
Your facility was excellent. Staff was so friendly and helpful. We enjoyed our stay. They breakfast was so good and one of the best we have every had in hotels.The room was very clean. The outside sitting area was so nice.
Stayed in July 2023
Reviewed: July 23, 2023
Ashley
United States of AmericaWe have nothing that we didn't like about this hotel.
Staff were very friendly, nice location close to everything. We loved the walking path and pond at the hotel very peacefull.
Stayed in May 2023
Reviewed: July 6, 2023
Augustus
United States of AmericaThe environment and the staff and other guests at the hotel were very friendly people, everything was great.
Stayed in July 2023
Reviewed: June 29, 2023
Jesika
United States of AmericaEverything was great
Friendly staff. Clean and nice environment
Stayed in June 2023
Reviewed: June 27, 2023
Kate
United States of AmericaMy only real complaint was a more personal one. I found the beds to be hard and the pillows went flat. But that’s usually just hotels. Besides that it was amazing stay.
Everything was clean and looked amazing. The staff was friendly and talkative. Pool was also super clean and pretty
Stayed in June 2023
Reviewed: March 17, 2023
Jason
United States of AmericaNothing to report
The room decor
Stayed in March 2023
Reviewed: February 26, 2023
Christina
United States of AmericaThe mattress was very soft. I'm used to a more firm mattress, but this was a really soft mattress.. softer than other hotels I've stayed at. The pillows were also extremely soft. This is perfect for anyone who likes really soft mattresses and pillows though. The bed was very squeaky. This may be TMI, but the toilet is oddly high. I'm 5'2" and I couldn't touch the floor, lol. That was weird.
It was a nice room, and I loved the shower. I liked having a mini fridge and microwave. The free breakfast was great! There was a nice selection of food and the scrambled eggs were pretty tasty. There's a wonderful Japanese restaurant in walking distance (across the parking lot). That's where we ate dinner.
Stayed in February 2023
Reviewed: February 26, 2023
Kathryn
United States of Americahumidity in the room, pretty clean but not super
location, breakfast, staff, nice facility
Stayed in February 2023
Reviewed: February 21, 2023
Tanika
United States of AmericaOur room was very dusty and the tub had several bugs in it. I’m not the one to complain so, I took upon myself and used my own cleaning supplies and cleaned the bathroom and spray and disinfected the room.
The breakfast was amazing each day of our stay. Clean Facility.
Stayed in February 2023
Reviewed: January 10, 2023
Qiana
United States of Americashower needs work water ran everywhere and the showe head is not great for kids or anyone short . too much pressure and too high
quite and comfortable
Stayed in January 2023
Reviewed: November 13, 2022
Tins
United States of Americabed could be better, ice maker not working on our floor
great pillows, good breakfast
Stayed in November 2022
Reviewed: October 26, 2022
Angela
United States of AmericaPricing, but you can't change that.
Close to the interstate.
Stayed in October 2022
Reviewed: October 24, 2022
David
United States of Americacan’t think of anything.
The rooms were spacious. Beds were comfortable as well as the couch. Loved the walk in showers!
Stayed in October 2022
Reviewed: September 27, 2022
Noah
United States of AmericaThe room was very clean and the staff were nice. The location was absolutely perfect.
Stayed in September 2022
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