20 Waterchase Drive, Rocky Hill, CT 06067, United States of America
#3 of 5 hotels in Rocky Hill
Guests' ChoiceBased on 501 hotel reviews
8.1Cleanliness
8.5
Comfort
8.5
Location
8.5
Facilities
8.1
Staff
8.7
Value for money
8.1
Free Wifi
8.7
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 29, 2024
Caroline
United States of AmericaThey need to get delivery of breakfast food twice a week. They were always running out of the “good” things and one day they even were out of milk bottles - we have a 3 year old so that really mattered. We did not like the duvets on the beds - the covers did not stay on well and they always got uneven and lumpy. Ultimately we just took the comforter part out and just used the slip covers as an additional sheet.
The staff was amazing and wonderful and friendly and remembered us between shifts. The a/c worked well. The mattresses were comfy.
Stayed in May 2024
Reviewed: May 21, 2024
Bianca
GermanyNice and clean room. Comfortable bed. Staff was very friendly. Would definitely stay again
Stayed in May 2024
Reviewed: May 16, 2024
Marielle
United States of AmericaClean, comfortable, quiet, and good breakfast with a lot of options
Stayed in May 2024
Reviewed: April 28, 2024
A
United States of AmericaRoom was smaller than the usual holiday inn express bt room style is similar.
The beds were super comfy - i love the smooth bedsheets. Good breakfast and lots of parking available. Staff were v nice and accommodated to room requests.
Stayed in April 2024
Reviewed: April 19, 2024
Michael
United States of AmericaThey could have a better breakfast the need Asian bagels waffle maker egg maker a real pancake maker Home fries..
I like that it’s close to my sons college I would be looking forward staying often just need better breakfast..
Stayed in April 2024
Reviewed: April 4, 2024
Jennifer
United States of AmericaIt took more than 3 weeks to be refunded for my deposit. When 1st calling the hotel to ask about this, they informed me that it could take a month when using a cashapp card, so they try to let us know that before using one. Well, unfortunately, I wasn't told that. So, my only downfall of staying here was that. Just wish I would've known.
The breakfast was a nice bonus! Rooms and hotel were clean and staff were very friendly. Specifically Andrew, whom after calling the hotel for the 2nd time, was able to assist me with releasing my payment from Cashapp. (See details in my dislikes)
Stayed in March 2024
Reviewed: March 23, 2024
Steve
United States of AmericaBreakfast baked goods were marginal
Friendly and helpful staff
Stayed in March 2024
Reviewed: March 10, 2024
Catherine
United States of AmericaOne light was not working nor was the alarm clock plugged in. The shower had two shampoos and no conditioners. The hvac could only blow warm air on high or auto-ish.
Location was great. Staff was pleasant.
Stayed in March 2024
Reviewed: March 8, 2024
Jennifer
United States of Americathe room darkening blinds and the mattress and pillows
Stayed in March 2024
Reviewed: February 10, 2024
Socorro
United States of AmericaI like that it's convenient to highways, stores and restaurants and close to my family friends
Stayed in February 2024
Reviewed: February 7, 2024
Whyte
United States of AmericaThe place is nice. No complaints
It was clean, comfortable and the staff was friendly
Stayed in January 2024
Reviewed: January 20, 2024
Alfred
United States of AmericaThe room door to the hall. Open space at the bottom of the door and on the door jam. Did not feel private or safe. You need better fitting doors on the rooms. Could also smell a Marijuana like smell in the hallway on our floor.
Convenient location and very friendly front staff and manager.
Stayed in January 2024
Reviewed: December 13, 2023
Socorro
United States of AmericaThe TV I'm my room was not working. I had to call the front desk and the sent someone up to fix, however, I woke up early and try to turn the TV on and it was again saying there was no connection. No matter what I did I couldn't get it work 😔 Also the outlet on the table next to the bed was not working, so I had to use the desk where the TV was to charge my phone.
I like the location, cleaness of hotel and it's surroundings also the room was very clean.
Stayed in December 2023
Reviewed: November 5, 2023
Joel
United States of AmericaEase of getting onto Route 91.
Stayed in November 2023
Reviewed: October 22, 2023
Lisa
United States of AmericaIce machine on our floor was not working,
Very clean room! Newly updated! Beds were comfortable, Happy with all the extra counter space! The breakfast was awesome! Plenty of hot and cold options!
Stayed in October 2023
Reviewed: September 26, 2023
Kathy
United States of AmericaRoom type not available
Very easy access. Excellent breakfast
Stayed in September 2023
Reviewed: September 12, 2023
Melissa
United States of AmericaOnly working ice machine on ground floor.
Breakfast was great. Bed was very comfortable. Loved Keurig coffee machine in room.
Stayed in September 2023
Reviewed: September 7, 2023
Socorro
United States of AmericaWe stayed for 2 nights and our room didn't get clean
The facility was clean and easy to get to places.
Stayed in September 2023
Reviewed: August 27, 2023
Quynh
United States of AmericaStaff was rude, stingy w towels.
The beds was comforable
Stayed in August 2023
Reviewed: August 17, 2023
Richard
United States of AmericaShower wish most places would hav hand held shower heads.
Clean convenient nice breakfast
Stayed in August 2023
Reviewed: August 15, 2023
Laird
United States of Americahaving to figure out the tv
Stayed in August 2023
Reviewed: August 15, 2023
Janice
United States of AmericaConvenient location
Stayed in August 2023
Reviewed: August 14, 2023
Azu
United States of AmericaThe room was too compacted and no chairs to sit
Location ok
Stayed in August 2023
Reviewed: August 13, 2023
Rachel
SpainI didnt like that I had to pay a separate security deposit. Of course, this is refunded within 3 to 5 business days but I am only given so much to spend on hotels as I travel from my boss. This amount doesn't take into account these arbitrary holds. I selected the Holiday Inn chain because I had stayed at one the night before and was not charged an extra fee. I did witness a drug deal in the parking lot so maybe the extra fee is because this area is used to nefarious characters being about. I did not feel unsafe but I can't think of any other reason this hotel would charge a deposit and others don't. I am not against paying a deposit, I understand many places do charge them and it is up to individual management. I just wish this info would have been made apparent before I booked. I will not stay here again but not because it is a bad place but because my travel situation doesn't allow for it.
Bed was comfortable and the a/c worked great. The hotel was easy enough to find. Several food options within walking distance.
Stayed in August 2023
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