Ice machine was broken on our floor. Not a huge issue. We used the one on the floor below. Elevator was super temperamental. Had to swipe card and push the floor button multiple times for it to engage sometimes. Key card didn’t work to let us in after hours. Staff responded immediately when using the call alert button. Parking was $25 which I found pricey but gladly paid to keep car on site.

The staff were super friendly!! The location was great, loved the shower & the bed was comfortable. Breakfast was basic but decent. Lots of restaurants & shops within walking distance. Recommend going to Brodies when you’re in town!

Stayed in June 2024

Housekeeping : The 1st day I found the housekeeper & asked that she just replace the items I needed, as it was already 5 PM. She did so. The 2nd day I found her at 11 AM & asked that she clean the room while we were out. We returned at 2 and left again at 4. She knocked on the door at 5 and said she had time. We declined by that point. I was collecting & disposing of our trash and got towels & toiletries from the carts in the hall as the housekeeper was not to be found. On the 3rd day we spoke to the desk and they arranged for immediate service. The front desk was great and the room was adequately cleaned.

We didn't have the breakfast, but it did look adequate. Once we worked with the front desk - the housekeeping issue was resolved. The garage was "Valet Parking" which meant someone let us in and told us where to park. It was fine.

Stayed in May 2024

Breakfast location was great, all was clean, towels at the pool

Stayed in May 2024

My only recommendations for improvement probably need to be addressed by the company. We had a handicapped accessible room, but due to the weight of the door, there’s no way I could have safely gotten into or out of the room independently. Also, I would have appreciated some sort of gluten free cold cereal option. Otherwise, one of the nicest hotels in which I have stayed.

The property was well cared for and clean. The staff were excellent; very welcoming and helpful.

Stayed in May 2024

Nothing

Best location! Close to everything. Extremely walkable. The breakfast was great. My kids loved the pool. The parking was great. The staff was nice and the room is comfortable.

Stayed in May 2024

Hard to say

It was clean, didn’t smell like smoke, had an indoor pool. every single staff person was helpful and friendly. it was slightly farther away than other hotels in the area but only barely and a much better value. There is secure affordable parking.

Stayed in May 2024

This review is hidden because it doesn't meet our guidelines.

The front desk staff was always very friendly and helpful. And the location was perfect to access all the places we wanted to see easily. Were able to walk to everywhere within 10mins.

Stayed in May 2024

Booking.com did not tell me that parking was an extra charge.

Stayed in April 2024

Not a thing - everything was excellent!

The rooms were clean, quiet, and comfortable. The free breakfast was great and well stocked up until 10am. Parking was secure and convenient. The staff were all super - friendly, helpful, and accommodating. The location was perfect - and easy walk to all the fun things in Salem and to the commuter rail to take into Boston.

Stayed in May 2024

The bed was a pillow top mattress so soft and plush when you get settled in then you sink into a hard spot of the mattress and it becomes hard to move around in the bed and really not that comfortable. I’m only 200lbs.For that one reason I would not stay there again. Big reason comfort. That’s just me!

Parking underneath,breakfast included option was phenomenal plenty of foods. Free coffee in lobby 24/7. Close to laundry mat and car wash. Coffee k-cup in room hot good. Housekeeping every day if wanted. Hot shower. Fitness room was great.

Stayed in May 2024

The only thing I would consider when planning out the day is timing of room cleaning. One thing I did notice is that sometimes I'd go out all day and then when I got home by early evening (usually around 6pm) they wouldn't have cleaned my room yet. By that point I wanted to get into bed and watch tv myself so I didn't want to be interrupted. The team cleaning the room were lovely and kind, always very friendly saying hello etc, and did a beautiful job, but timing wise it just seemed to happen a bit late in the day to be able to have it as often as I'd have liked.

I loved this hotel and will definitely be back again. The location was brilliant, I walked everywhere for my entire trip! The breakfast was simple but exactly what you would want and need every day. There was plenty to eat and they were so kind every morning before they closed, encouraging us to take what we needed before they closed! The rooms were enormous, lovely big TV. Really friendly staff. It was absolutely great and I felt very lucky to have found it! Also you could help yourself to complimentary hot drinks by the front desk when you came in and out every day. Small touches like that just made a huge difference to how homely it was. Also, half way through I decided to extend my trip, and they allowed me to keep the same room to make the extension as convenient as possible.

Stayed in April 2024

parking fees

Breakfast was great... was a little disappointed with having to pay to park... I did not notice when I booked this hotel... might have chosen something different if I knew there was a parking fee as well.

Stayed in May 2024

Breakfast was very good. I wish shuttle to airport or nearby tourist attractions were available and included in price.

Stayed in April 2024

Breakfast was great! Only complaint was no bananas.

Stayed in April 2024

-King room was so small two people could not pass at foot of the bed. -There was no gluten-free bread option at breakfast. This is inconsistent at Hampton Inns, some have, some don’t.

Location.

Stayed in April 2024

The beds were had we only had a roof top view and we didn't like the bathroom door it did t provide enough privacy

Great staff good location loved the decor and how bright and airy it was

Stayed in April 2024

Wish breakfast had more fruit options. A little more communication about house keeping and what the guests should expect to be done on a daily basis. It was not a problem...

Newness of the hotel. Location. Staff. Close to my family in Salem.

Stayed in April 2024

Power outlets look like they need to be replaced.

The location was great. Great view. So clean and the staff were beyond amazing.

Stayed in April 2024

Kind staff and free breakfast

Stayed in April 2024

Nothing

Location was excellent, parking onsite was great

Stayed in April 2024

nothing

Great location in walking distance to downtown, very clean, super friendly staff, good breakfast

Stayed in April 2024

Breakfast options weren't great. Options were a bit too greasy or too sweet. There were no non-dairy options for milk/yoghurt and there were only apples for fruit options.

Room was very spacious and clean, great to relax after exploring Salem. Overall the hotel had a nice, relaxing vibe, it was clean and the staff was very friendly

Stayed in March 2024

The only thing that wasn't great was paying $25/day for parking at a hotel I had already purchased a room from. But they made up for it with being a private garage and easy access.

The location was perfect, the room was a great size, bathroom was beautiful, and all of the staff we came in contact with were absolutely wonderful. Everyone was helpful and so nice.

Stayed in April 2024