Reviews of Hampton Inn Scranton at Montage Mountain This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
22 Montage Mountain Road, Scranton, PA 18507, United States of America
#2 of 8 hotels in Scranton
Guests' ChoiceReview Score
Based on 263 hotel reviews
8.1Score breakdown
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Cleanliness
8.6
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Comfort
8.6
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Location
8.7
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Facilities
8.3
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Staff
8.7
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Value for money
7.8
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Free Wifi
5.0
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Reviewed: May 29, 2024
Cruz
United States of America5 Reviews8.0“Love it”- • Leisure trip
- • Family with young children
- • Double Room with Two Queen Beds and Bath Tub - Mobility Access
- • Stayed 1 night
- • Submitted from a mobile device
The food choices were not kid friendly need bacon .
I loved the location wish you had a game room for kids . My grandson slipped in the pool hurt his leg. Maybe you want to put non slip stops on the pool edges.
Stayed in May 2024
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Reviewed: May 13, 2024
Brenda
United States of America1 review7.0“Overall a good accessible place to lay your head and pet friendly.”- • Couple
- • King Room - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
The only reason I did not give the stay a 10 is because there was lots of noise from other guests when it seriously should have been quiet. In particular the folks in the room next door decided it was a good idea to play rap music at 1:30am into the wee hours of the morning waking my husband and I from sound sleep. I don’t know how the front desk didn’t hear this as we were not a few doors down. That part ruined what could have been a nicer stay.
This property is easily accessible off Route 81. Pets are welcome, and there is a sidewalk across from the parking lot where you can safely walk your pet. The mattress was comfortable, breakfast plentiful, and staff were welcoming and friendly.
Stayed in May 2024
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Reviewed: April 30, 2024
Joanna
United States of America10 Reviews9.0Wonderful- • Leisure trip
- • Couple
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Breakfast was very limited & poor quality of the hit foods
Location
Stayed in April 2024
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Reviewed: April 30, 2024
Harvey
United States of America1 review7.0Good- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
There was an odor in the room. It seemed to be covered up by bleach We have mild allergies...and upon checking out was told that the first floor allowed dogs. We felt that folks should be advised that there are dogs allowed in some rooms. We did not hear them barking...it was quiet.
Convenient access from interstate.. Decent breakfast..great coffee! Great shower..comfortable beds
Stayed in April 2024
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Reviewed: February 26, 2024
Lindsey
United States of America4 Reviews9.0“It was comfortable and perfect for basic needs.”- • Leisure trip
- • Couple
- • King Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
It would be perfect if there was something more to the property like a bar or some kind of recreation room (unless I missed it).
It’s clean and conveniently located by Montage Mountain
Stayed in February 2024
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Reviewed: December 31, 2023
Ajanee
United States of America1 review8.0“Amazing Stay”- • Leisure trip
- • Family with young children
- • Extended King Room with Sofa Bed
- • Stayed 2 nights
- • Submitted from a mobile device
N/A I liked everything
Very clean rooms, and breakfast was amazing as well.
Stayed in December 2023
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Reviewed: November 22, 2023
Linda
United States of America3 Reviews8.0“Much time trying to resolve issue of double charges.”- • Leisure trip
- • Solo traveler
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
They charged for room after booking.com had already charged me. Booking.com has not resolved issue.
People not in charge control of their dogs or n hallways.
Stayed in October 2023
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Reviewed: November 20, 2023
Dennis
United States of America3 Reviews8.0Very Good- • Leisure trip
- • Couple
- • King Room - Non-Smoking
- • Stayed 1 night
Loud dogs allowed.
Stayed in November 2023
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Reviewed: September 15, 2023
Linda
United States of America28 Reviews1 helpful vote7.0“Standard Hampton Inn.”- • Business trip
- • Solo traveler
- • King Room - Non-Smoking
- • Stayed 1 night
Location was pleasant, easy access to Interstate and Scranton. Pretty landscape.
Stayed in August 2023
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Reviewed: August 11, 2023
Mary
United States of America8 Reviews1 helpful vote8.0“Convenient as a meeting place.”- • Leisure trip
- • Solo traveler
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 1 night
The area is very closed down, stores out of business.
The friendly staff, the convenient elevator, plentiful breakfast. easy parking.
Stayed in August 2023
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Reviewed: August 7, 2023
Ryan
United States of America5 Reviews7.0“Stay was great, just wish there were better selections for the morning breakfast.”- • Leisure trip
- • Travelers with friends
- • Double Room with Two Queen Beds and Bath Tub - Mobility Access
- • Stayed 1 night
- • Submitted from a mobile device
Breakfast
Location
Stayed in August 2023
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Reviewed: August 1, 2023
Tami
United States of America1 review8.0“Overall, our stay was great and we would choose Hampton again.”- • Leisure trip
- • Couple
- • Deluxe Double Room with Two Double Beds
- • Stayed 2 nights
- • Submitted from a mobile device
The cleanliness of the bathroom could have been a little better.
Breakfast offered a nice variety, area where food was served was clean, neat and well stocked.
Stayed in July 2023
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Reviewed: July 28, 2023
Kammy
United States of America13 Reviews8.0Very Good- • Leisure trip
- • Family with young children
- • Deluxe Double Room with Two Double Beds
- • Stayed 1 night
On Booking, I chose pay at the property. However, at 11;57, I received a notice from my credit card that my card was charged for my room several hours before I arrived at the property. This is the first instance of such. Any other property I am not charged until I check in and am physically at the property.
It was a great location for our baseball tournament.
Stayed in July 2023
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Reviewed: July 24, 2023
Valerie
United States of America4 Reviews8.0Very Good- • Leisure trip
- • Couple
- • Extended King Room with Sofa Bed
- • Stayed 2 nights
- • Submitted from a mobile device
Internet was terrible.
Breakfast was good. Staff was helpful.
Stayed in July 2023
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Reviewed: July 12, 2023
Tara
United States of America16 Reviews9.0“Not coming back”- • Leisure trip
- • Couple
- • King Room - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
When we checked on Thursday (2 nights) and we asked about adding a third night and was advised that we could just come on Saturday and add the third day with a different credit card.  my husband came down and the person he spoke to advised that, because we used booking.com they could not add the third day. He explained what he was told by staff on 1st day & they ended up taking the card to see if they could add extra day. To their surprise they said it allowed them to do it. I received my credit card statement already and it says that you charged my card for the third day & not the card he gave you on Saturday to charge. On top of that we were quoted $171.xx for the third day and my card was billed an additional $204.59. Make it make sense.
It was clean, quiet, and the food was great. This would have definitely been on our radar for the frequent trips we make to Scranton, however, see comment 2.
Stayed in July 2023
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Reviewed: June 26, 2023
Chasf316
United States of America16 Reviews8.0Very Good- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Facilities did not warrant the high rates
Location was fantastic for our needs and staff was professional and very helpful
Stayed in June 2023
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Reviewed: June 22, 2023
Michael
United States of America3 Reviews1 helpful vote9.0“Stayed as a night away from the kids. Would definitely stay again as it was a beautiful, comfortable room.”- • Leisure trip
- • Couple
- • Extended King Room with Sofa Bed
- • Stayed 1 night
- • Submitted from a mobile device
Limit TV options.
Beautiful room. Excellent service and great breakfast
Stayed in June 2023
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Reviewed: June 12, 2023
Daniel
United States of America1 review9.0“Nice place to stay”- • Leisure trip
- • Family with young children
- • Deluxe Double Room with Two Double Beds
- • Stayed 1 night
- • Submitted from a mobile device
Toilet plugged
How clean it was
Stayed in June 2023
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Reviewed: May 29, 2023
Charles
United States of America3 Reviews1 helpful vote8.0Very Good- • Leisure trip
- • Couple
- • Double Room with Two Queen Beds and Bath Tub - Mobility Access
- • Stayed 1 night
bathtub slow to drain
Stayed in May 2023
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Reviewed: May 16, 2023
Christine
United States of America15 Reviews8.0“Quite pleasant, but we actually preferred the Comfort Inn next door.”- • Leisure trip
- • Couple
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
There was no hot tub. Food selection to buy at reception to eat in one’s room limited to some dry things eg Ramen. We had hoped for a selection of frozen dinners.
Breakfast pretty good. Location very convenient for us. Pool very nice.
Stayed in May 2023
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Reviewed: May 7, 2023
Douglas
United States of America14 Reviews9.0Wonderful- • Leisure trip
- • Couple
- • King Room - Mobility Access/Non-Smoking
- • Stayed 1 night
only problem was the bed still too high even though we were in handicap accessible.............
the front desk staff-- Deanna-- was very personal and helpful with all our needs.
Stayed in May 2023
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Reviewed: May 5, 2023
Douglas
United States of America14 Reviews9.0Wonderful- • Leisure trip
- • Couple
- • Double Room with Two Queen Beds and Bath Tub - Mobility Access
- • Stayed 1 night
- • Submitted from a mobile device
Disability access beds are too high!
Breakfast is better than most
Stayed in May 2023
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Reviewed: May 5, 2023
Nicole
United States of America7 Reviews8.0“10/10 would stay again”- • Leisure trip
- • Couple
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
No complaints
easy to access because it’s right off the highway. The free breakfast was rather delicious!
Stayed in April 2023
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Reviewed: March 31, 2023
Geoffrey
United States of America8 Reviews7.0“You get what you pay for. OK price, Ok room.”- • Leisure trip
- • Solo traveler
- • Double Room with Two Queen Beds and Bath Tub - Mobility Access
- • Stayed 1 night
Good price.
Have stayed there before. Near highway.
Stayed in March 2023
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