43 Lake Street , Saint Albans, VT 05478, United States of America
#2 of 4 hotels in Saint Albans
Guests' ChoiceBased on 126 hotel reviews
8.6Cleanliness
8.8
Comfort
8.9
Location
9.0
Facilities
8.7
Staff
9.1
Value for money
7.6
Free Wifi
6.0
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: April 29, 2024
Debra
United States of AmericaBeds
Location.. staff is wonderful… beds make you feel 90 when you wake. Otherwise loved it!
Stayed in April 2024
Reviewed: December 29, 2023
Danielle
CanadaMostly how the sink and tub didn't drain well and finding the clump of hair in the bed. If we stay again, we'd probably choose dates that aren't so expensive.
Staff: 8/10 Friendly and welcoming. Parking: 9/10 Compact car parking was great and close to the entrance. The side entrance to the hotel from the parking garage (can only use it after you get your key), was very convenient especially since we brought our dog. Make sure you get your parking ticket validated at the front desk and keep it on your person when you leave so it's $3.00 instead of $6.00. Common area cleanliness: 9/10 The entrance, seating/dining area, and snack/souvenir area were clean. We got breakfast early, so everything was in its place. I can't say we know the status of the area after everyone else went through. The side area where the dog poop bags are located is very clean, no dog poop anywhere considering how many dogs we saw throughout our short stay. Room cleanliness: 7/10 Some dust in the less checked spots (the shelf for the extra toilet paper, the shelf with the coffee machine, and the corners of the bathroom floor). The tubs and standing shower bases are in need of updating as the bottoms are worn and have that darkened look from all the scrubbing and use over the years. The standing shower for our first stay leaked at the base. The sink from our first and second stay as well as the tub from our second stay did not drain well at all. When showering, the water would just collect at the bottom and drain very slowly afterwards, leaving all the soap residue behind. I find that sinks not draining in hotels is a common problem, but the tub not draining properly was a surprise. I also found a small clump of knotted hair in the bed. Unfortunately, the hair color was much lighter than my hair and I found it inside the sheets before I got into bed. Also, during our first stay, the white curtain for the window had a brownish red stain on it right where you'd want to grab it to pull the curtain open. Not the most appetizing, but for one night, it was fine.
Stayed in December 2023
Reviewed: October 31, 2023
Alex
United States of AmericaNothing to report.
It's a standard chain hotel experience, but everything is done well and the staff are very attentive. No complaints about my bike staying with me.
Stayed in August 2023
Reviewed: October 13, 2023
Casiana
CanadaThe fact that we had to pay for parking . Yes it was at an adjusted rate being guests of the hotel, but we would have appreciated being notified in advance about it, not when we reached the location.
The hotel was excellent, beds extremely comfortable, room was very spacious, the staff was fantastic (from front desk to the cleaning staff , everyone was professional, friendly, I can’t say enough great things about them!!!)
Stayed in October 2023
Reviewed: September 27, 2023
Nicole
United States of AmericaThe bathroom doors were on sliders and there was no lock on the door to keep it closed. So as you could imagine traveling with little kids and trying to use a bathroom with no locks was not fun
Beautiful in the center of town close to everything
Stayed in September 2023
Reviewed: September 24, 2023
Shawn
United States of AmericaNO MICROWAVE IN ROOM!
It was nice.
Stayed in July 2023
Reviewed: August 29, 2023
Michael
GermanyNothing
Good hotel, nice room, good breakfast
Stayed in August 2023
Reviewed: July 9, 2023
Tiffany
United States of AmericaNothing
Super clean right in the middle of the town.
Stayed in July 2023
Reviewed: June 3, 2023
Mrs
United States of AmericaLocation
Stayed in May 2023
Reviewed: June 1, 2023
Jimmyg620
United States of Americanothing all AAA
the staff
Stayed in May 2023
Reviewed: April 3, 2023
Kerry
United States of Americathere were problems with the back door - wouldn’t physically open. even with the key
clean, comfortable and friendly staff
Stayed in April 2023
Reviewed: March 16, 2023
Emmanuel
CanadaBeds and matresses were not so comfortable for us (too smooth)
Good location, spacious and easy to access Good quality for the price
Stayed in March 2023
Reviewed: March 16, 2023
Chris
United KingdomChildren loved the complimentary cookies in reception area. Also breakfast was great
Stayed in February 2023
Reviewed: March 6, 2023
Christopher
United States of AmericaNothing
The staff was excellent. The room was spacious and clean. Breakfast was great. I would come back over and over.
Stayed in March 2023
Reviewed: February 22, 2023
Erica
United States of Americagym breakfast pool
Stayed in February 2023
Reviewed: January 27, 2023
Michael
United States of Americaeasy to get to
very nice location
Stayed in January 2023
Reviewed: January 21, 2023
Cindy
United States of AmericaNothing not to like.
Great room, close to elevator, big, light and bright, and quiet.
Stayed in January 2023
Reviewed: November 16, 2022
Kathie
United States of AmericaThe heater/a/c in the room blew right on your face all night and the smoke alarm blinked a strobe light every 5 seconds in the dark made it hard to relax and sleep. Had the cleaning staff 2 times, first time they left white stains on the bathroom floor that weren’t there before.
Breakfast was not enough options, liked that it went until 10 am Staff was wonderful My room view was looking at the dumpster Liked the location
Stayed in November 2022
Reviewed: October 31, 2022
Andrew
United KingdomNot much available food-wise in St. Albans after 2130, some snacks in hotel for purchase. Pricing reflected relative lack of options and a weekend in the Fall.
Located just round the corner from the Amtrak station and close to the main street of St Albans. Friendly check-in and comfortable room. Good breakfast.
Stayed in October 2022
Reviewed: October 11, 2022
Wei
United States of Americanothing
breakfast was great, room was clean and service was exceptional. nothing to complain about!
Stayed in October 2022
Reviewed: September 14, 2022
Teresa
United States of AmericaOatmeal needs to be stirred.
Okay
Stayed in September 2022
Reviewed: August 4, 2022
Asaad
United States of AmericaNothing...Everything was good.... Thank you again.................
Thank you! Thank you.... Thank you *************
Stayed in July 2022
Reviewed: July 3, 2022
Ruth
United States of Americatoo expensive
central location, spotless, great beds
Stayed in June 2022
Reviewed: June 2, 2022
John
United States of AmericaStaff was great
Stayed in May 2022
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content