Beds

Location.. staff is wonderful… beds make you feel 90 when you wake. Otherwise loved it!

Stayed in April 2024

Mostly how the sink and tub didn't drain well and finding the clump of hair in the bed. If we stay again, we'd probably choose dates that aren't so expensive.

Staff: 8/10 Friendly and welcoming. Parking: 9/10 Compact car parking was great and close to the entrance. The side entrance to the hotel from the parking garage (can only use it after you get your key), was very convenient especially since we brought our dog. Make sure you get your parking ticket validated at the front desk and keep it on your person when you leave so it's $3.00 instead of $6.00. Common area cleanliness: 9/10 The entrance, seating/dining area, and snack/souvenir area were clean. We got breakfast early, so everything was in its place. I can't say we know the status of the area after everyone else went through. The side area where the dog poop bags are located is very clean, no dog poop anywhere considering how many dogs we saw throughout our short stay. Room cleanliness: 7/10 Some dust in the less checked spots (the shelf for the extra toilet paper, the shelf with the coffee machine, and the corners of the bathroom floor). The tubs and standing shower bases are in need of updating as the bottoms are worn and have that darkened look from all the scrubbing and use over the years. The standing shower for our first stay leaked at the base. The sink from our first and second stay as well as the tub from our second stay did not drain well at all. When showering, the water would just collect at the bottom and drain very slowly afterwards, leaving all the soap residue behind. I find that sinks not draining in hotels is a common problem, but the tub not draining properly was a surprise. I also found a small clump of knotted hair in the bed. Unfortunately, the hair color was much lighter than my hair and I found it inside the sheets before I got into bed. Also, during our first stay, the white curtain for the window had a brownish red stain on it right where you'd want to grab it to pull the curtain open. Not the most appetizing, but for one night, it was fine.

Stayed in December 2023

Nothing to report.

It's a standard chain hotel experience, but everything is done well and the staff are very attentive. No complaints about my bike staying with me.

Stayed in August 2023

The fact that we had to pay for parking . Yes it was at an adjusted rate being guests of the hotel, but we would have appreciated being notified in advance about it, not when we reached the location.

The hotel was excellent, beds extremely comfortable, room was very spacious, the staff was fantastic (from front desk to the cleaning staff , everyone was professional, friendly, I can’t say enough great things about them!!!)

Stayed in October 2023

The bathroom doors were on sliders and there was no lock on the door to keep it closed. So as you could imagine traveling with little kids and trying to use a bathroom with no locks was not fun

Beautiful in the center of town close to everything

Stayed in September 2023

NO MICROWAVE IN ROOM!

It was nice.

Stayed in July 2023

Nothing

Good hotel, nice room, good breakfast

Stayed in August 2023

Nothing

Super clean right in the middle of the town.

Stayed in July 2023

Location

Stayed in May 2023

nothing all AAA

the staff

Stayed in May 2023

there were problems with the back door - wouldn’t physically open. even with the key

clean, comfortable and friendly staff

Stayed in April 2023

Beds and matresses were not so comfortable for us (too smooth)

Good location, spacious and easy to access Good quality for the price

Stayed in March 2023

Children loved the complimentary cookies in reception area. Also breakfast was great

Stayed in February 2023

Nothing

The staff was excellent. The room was spacious and clean. Breakfast was great. I would come back over and over.

Stayed in March 2023

gym breakfast pool

Stayed in February 2023

easy to get to

very nice location

Stayed in January 2023

Nothing not to like.

Great room, close to elevator, big, light and bright, and quiet.

Stayed in January 2023

The heater/a/c in the room blew right on your face all night and the smoke alarm blinked a strobe light every 5 seconds in the dark made it hard to relax and sleep. Had the cleaning staff 2 times, first time they left white stains on the bathroom floor that weren’t there before.

Breakfast was not enough options, liked that it went until 10 am Staff was wonderful My room view was looking at the dumpster Liked the location

Stayed in November 2022

Not much available food-wise in St. Albans after 2130, some snacks in hotel for purchase. Pricing reflected relative lack of options and a weekend in the Fall.

Located just round the corner from the Amtrak station and close to the main street of St Albans. Friendly check-in and comfortable room. Good breakfast.

Stayed in October 2022

nothing

breakfast was great, room was clean and service was exceptional. nothing to complain about!

Stayed in October 2022

Oatmeal needs to be stirred.

Okay

Stayed in September 2022

Nothing...Everything was good.... Thank you again.................

Thank you! Thank you.... Thank you *************

Stayed in July 2022

too expensive

central location, spotless, great beds

Stayed in June 2022

Staff was great

Stayed in May 2022