15320 Waldron Way, Big Rapids, MI 49307, United States of America
#2 of 6 hotels in Big Rapids
Guests' ChoiceBased on 218 hotel reviews
8.2Cleanliness
8.8
Comfort
8.7
Location
9.0
Facilities
8.6
Staff
8.9
Value for money
8.1
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End of dialog contentReviewed: May 20, 2024
Courtney
United States of AmericaReserved a king room and was told at arrival that rooms were overbooked and we had to be moved to a room with 2 queens which I think were actually fulls and they wanted to charge me almost $100 more then my booking price for the room.
Stayed in May 2024
Reviewed: May 8, 2024
Lynne
United States of AmericaThe breakfast was not good. The French toast sticks were hard. The fruit to put on waffles was still frozen. The eggs were just okay. Not many choices. The bathroom sink was hard to use. The faucet was too low and wouldn’t stay on.
The property was very nice. The pool looked good but we didn’t use it. The gym was nicer than most hotels. The room was clean and spacious.
Stayed in May 2024
Reviewed: May 4, 2024
Anthony
United States of AmericaThe bed was awful. Very uncomfortable and too hard. The room was very clean with the exception of a few long black hairs in the bedding. For reference, I am blonde and my husband has short brown hair. Otherwise our stay was good.
Great location. Close to Ferris State and the dorms.
Stayed in May 2024
Reviewed: March 9, 2024
Gloria
United States of AmericaThe constant smell of smoke and weed
Stayed in February 2024
Reviewed: February 13, 2024
Chrzanowski
United States of AmericaThe bedding was good!
Stayed in February 2024
Reviewed: January 25, 2024
Travioli
United States of AmericaThe pool was so cold the kids didn't even want to swim.
Stayed in January 2024
Reviewed: January 21, 2024
Heidi
United States of AmericaThe pool was freezing so the kids couldn’t play at all, breakfast area is very congested, hard to get breakfast at 8 a.m.
Very clean and modern
Stayed in January 2024
Reviewed: December 16, 2023
Hidi
United States of AmericaThere was syrup all over the ketchup packets at breakfast and the store they have in house had a limited number of drinks and other items. If you are going to offer a store as a convenience to your guests then you should make it so they don't have to go across the street to Meijer to get what they really want. Like basic stuff not anything complex.
The breakfast was good. customer service was not bad. The room met my expectations.
Stayed in November 2023
Reviewed: October 15, 2023
Maureen
United States of AmericaAll good.
Staff was friendly and knowledgeable. Clean!
Stayed in September 2023
Reviewed: October 1, 2023
Christopher
United States of AmericaWas a little too cold in the building in general.
Breakfast was great. Lots of options. And nice place to eat breakfast as well.
Stayed in September 2023
Reviewed: September 11, 2023
Gary
United States of AmericaDidn’t like the faucet in the bathroom.
Great location
Stayed in September 2023
Reviewed: August 24, 2023
Ms
United States of AmericaThere was continuous loud noise and banging in the room above us the entire weekend. The carpet in the elevators need to be replaced. The housekeeping staff started knocking on the door at 10 am and then again at 11:30 to clean the room when check out was at noon.
The location was perfect. Hotel is very close to the highway, as well as plenty of stores and restaurants nearby. The front desk staff was friendly and accommodating. The lobby was clean. I liked having a microwave and refrigerator in the room. Parking was free, and the grounds were clean.
Stayed in August 2023
Reviewed: August 14, 2023
Christina
United States of AmericaN/A
It was clean and well taken care of
Stayed in August 2023
Reviewed: July 27, 2023
Acsha
United States of AmericaI wish you had a turkey or chicken sausage option.
Breakfast was good. the potatoes were very good.
Stayed in July 2023
Reviewed: July 19, 2023
William
United States of AmericaVery good breakfast and nice staff!
Stayed in July 2023
Reviewed: July 9, 2023
Janice
United States of AmericaThe bed was the most uncomfortible thing I've slept on. For the price you would think the bed wouldve been nicer!
Was a nice clean hotel
Stayed in July 2023
Reviewed: June 20, 2023
Straith
New ZealandWe didn't get a room service - had to ask for fresh towels
Loved the comfort and the facilities
Stayed in June 2023
Reviewed: June 12, 2023
Douglas
United States of AmericaGrant it, I'm a smoker and had to smoke outside. Which is nor a problem because of respect. No outside seating and a couple cigarettes were put out in the parking lot. I'm guessing an employee wearing gym shorts, came around and picked them up before I could, along with other garbage that wasn't ours and called me a f'ing douche bag. Tried talking to him, but after that comment, I wasn't too happy.
One of the main complaints about hotels is the water pressure. Not this place!!! The water pressure was awesome.
Stayed in June 2023
Reviewed: June 9, 2023
Leslie
United States of AmericaThe room temperature was set at 68 when I arrived. I think 68 is great in the winter but too chilly for summer. This is a mild complaint I would not have mentioned if not for the question of what I didn’t like. It was easily remedied. I am so glad hotel rooms have thermostats these days!
The woman working the front desk the evening of June 7, 2023 was very professional. The temperature and humidity in the lobby and halls was good. Everything seemed clean and I did not see anything that was damaged or broken.
Stayed in June 2023
Reviewed: May 31, 2023
Melissa
United States of AmericaThe beds were not comfortable. Pool was freezing even though it was indoor.
The staff was very friendly. Breakfast was ok. Rooms were clean and cozy.
Stayed in April 2023
Reviewed: May 20, 2023
Vickie
United States of Americathe bathroom floor could have been cleaner I had a King room and there was no microwave. I think all of the rooms should have had a microwave, not just some.
great location
Stayed in May 2023
Reviewed: May 18, 2023
Jamie
United States of AmericaBreakfast could be better and kind of disappointing there wasn’t a hot tub but I was only there for one night and did enjoy the pool
It was very clean and new love that I was close to stores
Stayed in May 2023
Reviewed: May 6, 2023
Phyllis
United States of AmericaCan't think of anything
Being able to bring my fur babies (dogs) was great and breakfast was good, hot and nice variety
Stayed in May 2023
Reviewed: April 24, 2023
Anna
United States of AmericaThere wasn't a hot tub
Stayed in April 2023
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