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Reviews of Hampton Inn & Suites Cleveland-Independence This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

6020 Jefferson, Independence, OH 44131, United States of America

#2 of 14 hotels in Independence

Guests' Choice

Review Score

Based on 163 hotel reviews

8.4

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    8.7

  • Location

    8.8

  • Facilities

    8.4

  • Staff

    9.0

  • Value for money

    8.1

  • Free WiFi

    8.1

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: May 5, 2024

    9.0
    The best pillows and breakfsst
    • Business trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    The room needed an update

    The bed and pillows. The breakfast was nice.

    Stayed in May 2024

  • Reviewed: April 10, 2024

    7.0
    It was pretty good. I can live with the weird door on the bathroom/closet and the crappy shower but the parking is
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Barn door for the bathroom/closet was very weird. Cheap, plastic shower head didn’t work that well and the shower gel and shampoo were cheap, didn’t lather or foam up at all. Parking was a single row on each side of the hotel. Had to park very far away from our room and couldn’t see my car which I hate,

    Good location, very friendly staff, good breakfast, very comfortable bed.

    Stayed in April 2024

  • Reviewed: November 26, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • King Room with Sofa Bed - Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    The size of the room was small. Not much room for suitcases and room to walk around.

    Stayed in November 2023

  • Reviewed: November 18, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Most comfortable bed - mattress & pillows.

    Stayed in November 2023

  • Reviewed: October 30, 2023

    7.0
    It was OK
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Noise in room

    Fair

    Stayed in October 2023

  • Reviewed: October 29, 2023

    9.0
    Pleasant and quiet hotel in a good location.
    • Business trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights

    The breakfast food could have been a bit better, bacon was a little under-cooked for our liking and ran low on the potatoes. The bathroom needs some more towel racks and clothes hooks.

    Good air conditioning unit with controls to set it to meet our preferences. The staff was friendly & helpful. The room was quiet. Location convenient to the freeway.

    Stayed in October 2023

  • Reviewed: September 3, 2023

    8.0
    Excellent choice
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds with Shower - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The breakfast room is too small and crowded (not appreciated during these times).

    Good quiet comfy rooms. Good wifi. Free parking and decent breakfast.

    Stayed in September 2023

  • Reviewed: September 1, 2023

    7.0
    Very good accommodations - aside from poor internet service! Breakfasts are great to wake up to!
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 6 nights

    Internet service was virtually non-functional! Over five days, I was never able to successfully log on and maintain a viable connection! I had to use the cellular ‘hot spot’ capabilities of my iPhone to connect via my tablet computer! No matter where I was (third floor suite or main floor dining room), the connection was terrible! Nowadays, Internet service is VERY important to guests! I have no problem connecting with my devices anywhere else! Shouldn’t advertise that there is “Internet Service” if it’s that poor! If not for this issue, my rating would be excellent across the board! There were two cushioned, backless seats with casters on the bottom that can be used to sit on while dressing, etc, and permit gliding around on the floor. The only problem is, if you sit near the edge of them, they can easily tip over! I experienced this a few times; once they nearly let me fall forward towards a desk!

    My travel experience with Hampton Inns is consistently good! It's why I usually look for one first when I make reservations. Room at this facility was clean, comfortable, accommodating, quiet. Beds, bedding were very comfortable. Amenities very good (coffee maker, TV hair dryer, ample USB and electrical outlets positioned where you can use them! Dressing mirror well placed, bathroom well appointed & clean. Good TV reception, program choices.

    Stayed in August 2023

  • Reviewed: August 23, 2023

    7.0
    Ok for one night stay,
    • Leisure trip
    • Solo traveler
    • King Room - Non-Smoking
    • Stayed 1 night

    Lack of maintenance. Toilet broken. Desk light did not work.

    Front desk check in very smooth.

    Stayed in August 2023

  • Reviewed: July 31, 2023

    9.0
    Really enjoyed the hotel
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds with Shower - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Wifi was sketchy

    Derek and the front desk staff were really great. Pool was nice. It was a hot day and it was great to be outside

    Stayed in July 2023

  • Reviewed: July 7, 2023

    8.0
    It was comfortable and staff very friendly and helpful.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds with Shower - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Room was nice, beds were comfortable, bathroom was good.

    Stayed in July 2023

  • Reviewed: June 11, 2023

    9.0
    This property was a good value and pleasant stay for us.
    • Leisure trip
    • Couple
    • King Room with Sofa Bed - Non-Smoking
    • Stayed 4 nights

    The only glitch in our stay concerned to key cards. We had to have each if the two cards reprogrammed once, but after that they both worked well. The front desk staff handled the task with good cheer.

    The location was very convenient for our visit. We have stayed at this property in the past and have never been disappointed--we weren't this time either. The ability to open the window in the room was a nice touch. I enjoyed the variety in the breakfasts.

    Stayed in May 2023

  • Reviewed: May 18, 2023

    9.0
    Pleasant stay
    • Business trip
    • Solo traveler
    • Queen Room with Two Queen Beds with Shower - Non-Smoking
    • Stayed 1 night

    Previous guests must unplug bedside lamps and the alarm clock so they can plug in other items. To plug them back in requires gymnastics as you lie on the ground and reach up under the bedside table to plug in the lamps again. This has happened twice to me as I stay here frequently. A minor inconvenient and not the fault of the hotel.

    Comfortable and quiet. Breakfast was eggs, sausage and biscuits as well as cereal. I like the tea and coffee being available at any time in the lobby. Bed was comfortable.

    Stayed in May 2023

  • Reviewed: May 12, 2023

    9.0
    Comfortable stay
    • Business trip
    • Solo traveler
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    Maybe more breakfast choices.

    The location is perfect as the hotel is near the freeway but tucked back in a quiet area. The staff members are friendly, the room is comfortable and quiet and the wifi works well. Breakfast is basic but fine. The hotel is close to restaurants for dinner.

    Stayed in May 2023

  • Reviewed: April 9, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room with Accessible Tub - Mobility and Hearing Access/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    the breakfast could be better

    great location

    Stayed in April 2023

  • Reviewed: April 5, 2023

    7.0
    Won't use this hotel again.
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night

    The room I was given 103 was tiny and the toilet was so small and low it was like sitting on a Childs potty chair. There were no good Movie selections. The carpet was hard. Uncomfortable to walk on.

    The staff was very nice. Especially Carol in the buffet.

    Stayed in April 2023

  • Reviewed: February 4, 2023

    9.0
    We just needed a place to stay while we went to the Rock and Roll Hall of Fame.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds with Shower - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Almost all the lamp shades were broken.

    bed, pillows, shower, refrigerator, coffee maker. The breakfast was great.

    Stayed in February 2023

  • Reviewed: November 3, 2022

    7.0
    Good location
    • Business trip
    • Solo traveler
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    I’ve stayed here many times with no issues, but this time there was an issue with bedside lights that did not work. The receptionist offered another room but I ended up getting the lights to work by using a different outlet.

    Good location, breakfast included

    Stayed in November 2022

  • Reviewed: September 26, 2022

    9.0
    nice getaway
    • Leisure trip
    • Couple
    • King Room with Accessible Tub - Mobility and Hearing Access/Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    great breakfast and staff

    Stayed in September 2022

  • Reviewed: August 19, 2022

    9.0
    Only stayed one night, but would come back again.
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds with Shower - Non-Smoking
    • Stayed 1 night

    Iron didn't work (bottom looked cracked). Looked like some mold around bottom of bar in shower and when we wiped some water off bathroom floor, wiped up black/dirt. . . A number of electrical outlets weren't working (those on either side of TV stand). . . Would've liked an extra chair instead of the two cubes under the table.

    Size and style of bathroom. Good size refrigerator. Large TV (would've like to have a listing of available channels). Lobby clean and welcoming. Staff very friendly. Coffee readily available and enjoyed breakfast.

    Stayed in August 2022

  • Reviewed: August 15, 2022

    8.0
    convenient location, need attention to details.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds with Shower - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    key cards worked poorly, ice machine out of order for the whole stay.

    close to person I visited

    Stayed in July 2022

  • Reviewed: August 7, 2022

    7.0
    disappointed with pool being closed the first day and having dirty sheets on the bed
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds with Shower - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    dirty sheets

    location

    Stayed in August 2022

  • Reviewed: June 9, 2022

    8.0
    Very Good
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds with Shower - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    cleaning needs to be improved

    Breakfast was fresh and very tasty. The hotel is located in a good and quiet location. The price corresponds to the quality.

    Stayed in June 2022

  • Reviewed: February 27, 2022

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds with Shower - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    When packing up and leaving we found 3 cans of unopened beer under our bed skirt. Rooms should probably be checked more thoroughly when cleaning them.

    Nice area, friendly staff.

    Stayed in February 2022

Showing 1 - 25

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