The listing advertised a hot tub, but when we arrived, we learned the hot tub had been tiled over and instead, our only option was a “heated” pool that was absolutely freezing. Also, the breakfast was pretty meh.

It’s super close to the Paramount Theater. We were able to valet the car and walk to the venue for our evening entertainment. The valet guys were professional and friendly. Clean and comfy room.

Stayed in April 2024

The bathroom need help

The bedroom, the bed

Stayed in April 2024

Elevators broken. Only one worked. Usually a line to get upstairs. One thing to note is no bars or restaurants around location. Not hotels fault but that was one of the only things we we didn’t like.

Gwen was excellent. Her customer service is outstanding. There was a mix up on the charges and she without hesitation fixed the issue. She has recommendations on how to get where we needed to go. Was friendly and helpful.

Stayed in April 2024

None

Hot food

Stayed in April 2024

The location and cleanliness.

Stayed in April 2024

The parking fee of $45 is the most I have paid in the world. I found it to be exorbitant and it influenced my opinion of entire stay.

Average

Stayed in April 2024

One of the two available elevators was not working, so there were delays. My door in room 610 was skew, you could literally see an opening of light on the side when you closed the door. Also because of that you could hear everything from the corridor.

Central area Breakfast was nice Clean room Lots of fairly priced parking lots around

Stayed in April 2024

Parking

Breakfast was great

Stayed in April 2024

The control of the air conditioner in the first room was not working. Hence, we couldn't turn off the air conditioner, which was quite loud that we couldn't fall asleep. Fortunately, the staff immediately helped us change the room where the control was working, and we could sleep easily. Another issue is that there is only an option with valet parking and the guests cannot park their cars themselves.

The facility is of good quality and the staff were very friendly and helpful when we had questions.

Stayed in April 2024

Reception staff! Terrible service!

Modern and clean! Great location too.

Stayed in March 2024

vallet unpolited

Stayed in March 2024

In the middle of the night, I think they did some kind of maintenance job in my next door. I really got annoyed by it but I don't know what the issue was. The bathroom plumbing had some issues, I did not call anybody cause I was going to check out in 12 hours anyways but it was annoying too.

The best thing about this hotel is the location, it is very convenient. The room was clean. And the breakfast was very good. They have complementary coffee all day long too!

Stayed in March 2024

Pool was gross/dirty and then closed the next day. The electrical outlet by the coffee maker in the room looked dangerous.

Location

Stayed in March 2024

Parking was pay for valet parking or first come on street at night and pay parking lots during day.

great location downtown Denver. nice breakfast

Stayed in March 2024

I wished there were a restaurant at the hotel for a quick and easy meal but besides that, everything was really good!

The location was decent, walking distance to downtown and my daughter’s place.

Stayed in February 2024

Nice and clean. The receptionist was super nice and helpful. Also there was so much nearby that was walkable.

Stayed in February 2024

I don’t like valet parking and that was my only choice.

Location was great. Breakfast was decent and I like how they always have coffee/tea/water and apples available.

Stayed in February 2024

Rooms were a bit hot for me.

Comfortable bed, clean, good WiFi

Stayed in February 2024

Bathrooms needs attention. Fixture coverings falling off in the shower and toilet had difficulty flushing at times. Needs updated and maintained.

Breakfast was one of the best ones I’ve had in awhile. The staff did an incredible job during a busy weekend to make sure everything was stocked for guests.

Stayed in February 2024

When we were trying to walk in a lady approached us asking for money and screaming her kid had got shot seven times. Maybe they need to add some security for their guests to avoid situations like these.

The property was good and close to Saint Luke’s hospital, which we wanted.

Stayed in February 2024

I reserved a king studio. They gave me 2 queens. I didn't realize until I was already in the room and after a long day with a toddler, I didn't feel like changing rooms. Staff was not friendly but not really rude either.

Room was clean and quiet.

Stayed in February 2024

Very comfortable. Was able to check in in the middle of the night. Breakfast was great.

Stayed in January 2024

Parking fee charged, which can be pricey.

-Elevators up and down only with access key, preventing strangers from coming in and out of the hotel.

Stayed in December 2023

Excellent location

Stayed in January 2024