13551 Airport Court, Jacksonville, FL 32218, United States of America
#40 of 168 hotels in Jacksonville
Guests' ChoiceBased on 470 hotel reviews
8.3Cleanliness
8.6
Comfort
8.6
Location
8.9
Facilities
8.4
Staff
9.0
Value for money
8.3
Free Wifi
8.5
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 31, 2024
Key
United States of AmericaBreakfast, some hot stuff was cold
Room was big and clean and comfy!
Stayed in May 2024
Reviewed: May 30, 2024
Fernando
United States of AmericaClose to restaurants, airport . A great location
Stayed in May 2024
Reviewed: May 28, 2024
Kenya
United States of AmericaOur room was on the first floor, which was wonderful ! My only dislike is that the curtains were sheer in the middle with drapes that didn’t close. So, you’re unable to block the sunlight coming in at 6am. It made it very difficult to stay sleep once the sunrise peeked through. On top of it being Memorial weekend, I felt staffing was overwhelmed. Getting enough towels for the room for the next day was extremely difficult. We were told to put the used towels out the door. We waited an hour and only received one bath towel, 4 hand towels, no wash cloths. My reservation was for 3!
Clean and friendly staff
Stayed in May 2024
Reviewed: May 25, 2024
Douce
United States of AmericaBreakfast was good, with several choices of foods. The room and bathroom were spotless, and all the amenities worked fine. There were several electrical outlets in the room, including USB ports.
Stayed in May 2024
Reviewed: May 21, 2024
Darrin
United States of AmericaIt was a graduation weekend so the room was not ready @ 3pm. It was ready in about 1 1/2 hrs. Other than that it was fine. We traveled for a funeral.
It was very clean, comfortable and relaxing.
Stayed in May 2024
Reviewed: May 17, 2024
Anne
United States of AmericaWe really appreciated the Queen suite room with two Queen beds and a double sleeper sofa. Plenty of room!
Stayed in May 2024
Reviewed: May 15, 2024
Frances
United States of AmericaBreakfast was very good and room was very clean and tidy!
Stayed in May 2024
Reviewed: May 14, 2024
David
United States of Americaearly hot tub closure.
Breakfast was good and the room was clean. Ms. Pearl- the lady who was at the breakfast place during the weekend during our stay was very kind and welcoming. We liked the hot tub near the pool. The only complaint we had about the place is that they close the hot tub facility by 8 pm in the night. We wanted to soak in the tub after our long hikes during the day and afternoon. By the time we got back to the hotel, it was past 8 pm and found it closed. Interestingly, the fitness center remains open till midnight as per the timings on the door of the facility whereas the hot tub closes at 8pm which we found odd.
Stayed in May 2024
Reviewed: May 3, 2024
Patrick
United States of AmericaNo digital key
Location
Stayed in April 2024
Reviewed: April 19, 2024
Carlos
United States of AmericaThe property needs some love, the halls look old and muggy. But the rooms are ok, they just need to upgrade the hotel.
I like the location very convenient, the employees very nice and helpful. Customer service on point! Even when the customer before us was being so nasty and rude to the clerk, she was so patient and nice.
Stayed in March 2024
Reviewed: April 11, 2024
Kay
United States of AmericaBathroom door was smudged with the fingerprints and dirty on the inside, and obviously hadn’t been cleaned. I took a wet rag after it and cleaned it up. Bathroom wooden shelves were chipped and needed to be touched up. Round plastic doorstop in the wall was cracked and should be replaced.
Good location close to the airport. Nice size room with two queen beds.
Stayed in April 2024
Reviewed: March 28, 2024
Donald
United States of AmericaThe hotel price was a little higher than expected.
We enjoyed the breakfast.
Stayed in March 2024
Reviewed: March 27, 2024
Jobst
Germanyno suggestions
Location close to airport very good, normal hotel breakfast, very silent, exclusive good beds, very helpful staff, good organiced airport shuttle service.
Stayed in March 2024
Reviewed: March 22, 2024
Robert
United States of AmericaOnly 2 towels of each type (women always need more towels). You had to hunt down housekeeping to get more towels, tissues, etc. Layout of room was odd. King bed, table, and loveseat were on one side of room, leaving an enormous (~15'x15') empty space. A little bit of effort would make it more useful, since you couldn't watch TV from either the bed or the loveseat due to how the room was laid out.
Breakfast was always on point. Room was huge. Shower was amazing.
Stayed in March 2024
Reviewed: February 26, 2024
Sammie
United States of AmericaAt 12am the room above us was LOUD and banging and woke everyone in my room. We called the desk at 12:15 about the noise. We had to call 2 more times due to the noise and kids not being able to sleep. Finally after over 1.5 hours AFTER being woke it stopped.
Staff was friendly.
Stayed in February 2024
Reviewed: February 21, 2024
Hite
United States of AmericaRooms and bathrooms are dated/worn looking. Needs to be updated. Lounge chair in room had stains in several places. Door handle to room didn’t work properly.
Good location. Breakfast included. Good price.
Stayed in February 2024
Reviewed: January 18, 2024
Craig
United States of Americathe pillows
Very well maintained
Stayed in January 2024
Reviewed: January 14, 2024
Louise
United States of AmericaEverything went well.
Hotel was great location and amenities were just fine.
Stayed in November 2023
Reviewed: December 27, 2023
Mark
United States of AmericaThe bed was to hard
Always clean and staff is great! Convenient location.
Stayed in December 2023
Reviewed: December 10, 2023
Thomas
United States of AmericaQuiet, clean and comfortable
Stayed in November 2023
Reviewed: November 27, 2023
Donna
United States of AmericaThe mattress was uneven even lumpy and the pillows were so thin I had to wad them under my neck.
Everything BUT my sleep.
Stayed in November 2023
Reviewed: November 18, 2023
Rebecca
ItalyI got bitten by some small bugs in the bed during night
Stayed in November 2023
Reviewed: November 17, 2023
Christine
United States of AmericaMy bed was very uncomfortable. I’m not use to a firm mattress, but I’m sure hotels have to use them for durability. I wish they offered transportation to the cruise port, even if you charge a fee.
I enjoyed the breakfast buffet. The pool and the weather was my favorite thing. I wish there was shopping within walking distance.
Stayed in October 2023
Reviewed: October 31, 2023
Teston
United States of AmericaThe water went out for one day.
The front desk lady name Angelina was just wonderful
Stayed in October 2023
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