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Reviews of Hampton Inn & Suites Jacksonville-Airport This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

13551 Airport Court, Jacksonville, FL 32218, United States of America

#40 of 168 hotels in Jacksonville

Guests' Choice

Review Score

Based on 470 hotel reviews

8.3

Score breakdown

  • Cleanliness

    8.6

  • Comfort

    8.6

  • Location

    8.9

  • Facilities

    8.4

  • Staff

    9.0

  • Value for money

    8.3

  • Free Wifi

    8.5

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: May 31, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Queen Studio Suite with Two Queen Beds and Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast, some hot stuff was cold

    Room was big and clean and comfy!

    Stayed in May 2024

  • Reviewed: May 30, 2024

    9.0
    Wonderful
    • Business trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Close to restaurants, airport . A great location

    Stayed in May 2024

  • Reviewed: May 28, 2024

    7.0
    Descent for the short stay!
    • Leisure trip
    • Family with young children
    • Queen Studio Suite with Two Queen Beds and Sofa Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Our room was on the first floor, which was wonderful ! My only dislike is that the curtains were sheer in the middle with drapes that didn’t close. So, you’re unable to block the sunlight coming in at 6am. It made it very difficult to stay sleep once the sunrise peeked through. On top of it being Memorial weekend, I felt staffing was overwhelmed. Getting enough towels for the room for the next day was extremely difficult. We were told to put the used towels out the door. We waited an hour and only received one bath towel, 4 hand towels, no wash cloths. My reservation was for 3!

    Clean and friendly staff

    Stayed in May 2024

  • Reviewed: May 25, 2024

    9.0
    Very nice - as is to be expected from Hampton Inn & Suites.
    • Leisure trip
    • Solo traveler
    • King Room - Non-Smoking
    • Stayed 3 nights

    Breakfast was good, with several choices of foods. The room and bathroom were spotless, and all the amenities worked fine. There were several electrical outlets in the room, including USB ports.

    Stayed in May 2024

  • Reviewed: May 21, 2024

    9.0
    It was clean and comfortable and there were places to eat that were close by.
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    It was a graduation weekend so the room was not ready @ 3pm. It was ready in about 1 1/2 hrs. Other than that it was fine. We traveled for a funeral.

    It was very clean, comfortable and relaxing.

    Stayed in May 2024

  • Reviewed: May 17, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Queen Studio Suite with Two Queen Beds and Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    We really appreciated the Queen suite room with two Queen beds and a double sleeper sofa. Plenty of room!

    Stayed in May 2024

  • Reviewed: May 15, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night

    Breakfast was very good and room was very clean and tidy!

    Stayed in May 2024

  • Reviewed: May 14, 2024

    8.0
    Relaxing stay in a convenient location
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 4 nights

    early hot tub closure.

    Breakfast was good and the room was clean. Ms. Pearl- the lady who was at the breakfast place during the weekend during our stay was very kind and welcoming. We liked the hot tub near the pool. The only complaint we had about the place is that they close the hot tub facility by 8 pm in the night. We wanted to soak in the tub after our long hikes during the day and afternoon. By the time we got back to the hotel, it was past 8 pm and found it closed. Interestingly, the fitness center remains open till midnight as per the timings on the door of the facility whereas the hot tub closes at 8pm which we found odd.

    Stayed in May 2024

  • Reviewed: May 3, 2024

    8.0
    Good for short overnight stay
    • Leisure trip
    • Couple
    • King Room - Hearing Access/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    No digital key

    Location

    Stayed in April 2024

  • Reviewed: April 19, 2024

    7.0
    It was a good stay oveall
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The property needs some love, the halls look old and muggy. But the rooms are ok, they just need to upgrade the hotel.

    I like the location very convenient, the employees very nice and helpful. Customer service on point! Even when the customer before us was being so nasty and rude to the clerk, she was so patient and nice.

    Stayed in March 2024

  • Reviewed: April 11, 2024

    7.0
    The hotel was adequate, and the staff was nice. The overall feeling of the hotel was a little scrappy.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Bathroom door was smudged with the fingerprints and dirty on the inside, and obviously hadn’t been cleaned. I took a wet rag after it and cleaned it up. Bathroom wooden shelves were chipped and needed to be touched up. Round plastic doorstop in the wall was cracked and should be replaced.

    Good location close to the airport. Nice size room with two queen beds.

    Stayed in April 2024

  • Reviewed: March 28, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night

    The hotel price was a little higher than expected.

    We enjoyed the breakfast.

    Stayed in March 2024

  • Reviewed: March 27, 2024

    9.0
    very recommendable airport hotel
    • Leisure trip
    • Solo traveler
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    no suggestions

    Location close to airport very good, normal hotel breakfast, very silent, exclusive good beds, very helpful staff, good organiced airport shuttle service.

    Stayed in March 2024

  • Reviewed: March 22, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Studio Suite with Sofa Bed - Non-Smoking
    • Stayed 7 nights

    Only 2 towels of each type (women always need more towels). You had to hunt down housekeeping to get more towels, tissues, etc. Layout of room was odd. King bed, table, and loveseat were on one side of room, leaving an enormous (~15'x15') empty space. A little bit of effort would make it more useful, since you couldn't watch TV from either the bed or the loveseat due to how the room was laid out.

    Breakfast was always on point. Room was huge. Shower was amazing.

    Stayed in March 2024

  • Reviewed: February 26, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Studio Suite with Two Queen Beds and Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    At 12am the room above us was LOUD and banging and woke everyone in my room. We called the desk at 12:15 about the noise. We had to call 2 more times due to the noise and kids not being able to sleep. Finally after over 1.5 hours AFTER being woke it stopped.

    Staff was friendly.

    Stayed in February 2024

  • Reviewed: February 21, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Rooms and bathrooms are dated/worn looking. Needs to be updated. Lounge chair in room had stains in several places. Door handle to room didn’t work properly.

    Good location. Breakfast included. Good price.

    Stayed in February 2024

  • Reviewed: January 18, 2024

    8.0
    Great location with easy access to major highways and roads
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    the pillows

    Very well maintained

    Stayed in January 2024

  • Reviewed: January 14, 2024

    8.0
    Couldn't ask for a better location and nice hotel
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night

    Everything went well.

    Hotel was great location and amenities were just fine.

    Stayed in November 2023

  • Reviewed: December 27, 2023

    9.0
    Great!!
    • Leisure trip
    • Couple
    • King Room with Accessible Tub - Mobility and Hearing Access/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The bed was to hard

    Always clean and staff is great! Convenient location.

    Stayed in December 2023

  • Reviewed: December 10, 2023

    9.0
    Nice place for a night while traveling on I 95
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    Quiet, clean and comfortable

    Stayed in November 2023

  • Reviewed: November 27, 2023

    7.0
    Everything but sleep was a pleasure but sleep is important!
    • Leisure trip
    • Solo traveler
    • King Room - Hearing Access/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The mattress was uneven even lumpy and the pillows were so thin I had to wad them under my neck.

    Everything BUT my sleep.

    Stayed in November 2023

  • Reviewed: November 18, 2023

    7.0
    Good
    • Solo traveler
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    I got bitten by some small bugs in the bed during night

    Stayed in November 2023

  • Reviewed: November 17, 2023

    9.0
    I enjoyed my stay overall.
    • Leisure trip
    • Solo traveler
    • King Room - Non-Smoking
    • Stayed 3 nights

    My bed was very uncomfortable. I’m not use to a firm mattress, but I’m sure hotels have to use them for durability. I wish they offered transportation to the cruise port, even if you charge a fee.

    I enjoyed the breakfast buffet. The pool and the weather was my favorite thing. I wish there was shopping within walking distance.

    Stayed in October 2023

  • Reviewed: October 31, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The water went out for one day.

    The front desk lady name Angelina was just wonderful

    Stayed in October 2023

Showing 1 - 25

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