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Reviews of Hampton Inn & Suites Kalamazoo-Oshtemo This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

5059 South 9th Street, Oshtemo, MI 49009, United States of America

#1 of 1 hotels in Oshtemo

Guests' Choice

Review Score

Based on 115 hotel reviews

6.8

Score breakdown

  • Cleanliness

    7.4

  • Comfort

    7.5

  • Location

    8.1

  • Facilities

    7.0

  • Staff

    8.2

  • Value for money

    6.6

  • Free Wifi

    5.6

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: January 5, 2024

    8.0
    Good room, just a little improvement would be good.
    • Leisure trip
    • Couple
    • King Room with Spa Bath - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    There was some dirt of bed sheets and hot tub first time using it.

    The room location was great! And loved the hot tub!

    Stayed in January 2024

  • Reviewed: November 13, 2023

    7.0
    It was comfortable.
    • Leisure trip
    • Couple
    • King Room with Spa Bath - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Lobby toilet flushed slow/weakly. Bed wasn't to our liking, but was fine. Surprised wifi wasn't included. We usually like to connect our laptop to the TV and stream.

    Breakfast was great. Lots of waffle toppings. Clean and organized. Whirlpool in room filled fast!

    Stayed in November 2023

  • Reviewed: September 8, 2023

    8.0
    Definitely would recommend
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night

    Little pricey

    All good

    Stayed in August 2023

  • Reviewed: August 24, 2023

    6.0
    No fridge
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    No refrigerator and I paid 150 for 1 night??

    The staff

    Stayed in August 2023

  • Reviewed: July 23, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast was terrible - powdered egg omelet with artificial cheese omelets and turkey sausage. It went in trash and I settled for toast. The fresh fruit offering was brown bananas (days past their prime). The orange juice was good.

    Stayed in July 2023

  • Reviewed: April 5, 2023

    6.0
    Overall I can’t complain it was very clean and we enjoyed our stay thank you!!!
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    I would have liked a bigger room and a jacuzzi but they didn’t have any left…

    The breakfast was so delicious thank you! My hubby and I went back for more…

    Stayed in February 2023

  • Reviewed: March 27, 2023

    6.0
    I feel the cost of our stay was a tad high given our experience.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Our toilet backed up and overflowed. I had to go down to the front desk and fetch a plunger, which the attendant readily provided. However when I asked if we could get housekeeping to come and clean up the bathroom I was informed there was only one person working in the hotel and it would be a while before he could do it. So my wife said she’d do it. The attendant provided a mop and a bottle of bleach and she got it done. So we could have done without having to travel back and forth from the 3rd floor to the front desk dealing with the fallout from a faulty toilet.

    The room was clean, the beds were comfortable and breakfast was delicious.

    Stayed in March 2023

  • Reviewed: November 5, 2022

    7.0
    I would stay here again.
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The pool area was disappointing. it was dingy and the water was very cold.

    The breakfast was really good.

    Stayed in October 2022

  • Reviewed: November 1, 2022

    7.0
    it was ok.
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    it was very dark in our room — even with all the lamps and lights on. the entry light had a bulb burned out and all the lines gets seemed to be half the wattage they should have been. I also didn’t like that the mirror in the room was hung over the coffee maker cocktail table instead of the desk where I could curl my hair or do my makeup.

    we stayed in a handicapped room. it was big and the bathroom had extra grab bars and was huge — lots of room for a walker.

    Stayed in October 2022

  • Reviewed: June 5, 2022

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Ignored requests for extra pillows. Pool out of order. Hot tub out of order. Misleading breakfast description.

    Clean room.

    Stayed in June 2022

  • Reviewed: May 17, 2022

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Queen Studio Suite with Two Queen Beds and Sofa Bed - Non-Smoking
    • Stayed 3 nights

    The pool and spa were closed and under construction while we were there and I don't recall seeing that anywhere during the booking process. The driveway is in serious need of repair. I think if I'd have come in at night and not seen the pot holes I'd be paying for tire repairs on my rental car.

    The size of the room was more then we expected. The breakfast was definately a big plus. The small C Store by the office helped for those little "ooops we forgot something" issues.

    Stayed in May 2022

  • Reviewed: January 5, 2022

    6.0
    Clean, friendly place which is a little overpriced for the state of the building.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The building is a little run down. Seemed a bit pricey as a result. Broken / discoloured tiles in the bathroom, generally old looking and some areas there was the smell of cigarette smoke even though it was non-smoking.

    Facilities were clean (though run down) and staff was very friendly. Decent breakfast in the morning.

    Stayed in January 2022

  • Reviewed: September 5, 2021

    7.0
    Good
    • Couple
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The property was an older property so it did not have USB ports to utilize for working in room or charging electronics.

    The property was clean and the staff was very nice. Bed was comfortable.

    Stayed in September 2021

  • Reviewed: September 1, 2021

    7.0
    Large quiet queen suite. Make sure the windows shut and lock.
    • Leisure trip
    • Solo traveler
    • Queen Studio Suite with Two Queen Beds and Sofa Bed - Non-Smoking
    • Stayed 3 nights

    I was on the ground floor and both the windows could not be shut tightly and locked! Seam on couch cushion had a large (more than a 12-inch) separation with exposed padding. So, some things seemed dated in the room.

    Large, well-appointed queen suite. Room is quiet. Bed was very comfortable; I slept well there. Convenient to I-94, but far enough away so I could not hear freeway. Breakfast was diverse and had hot and cold items.

    Stayed in August 2021

  • Reviewed: June 1, 2024

    1.0
    Disgusting
    • Business trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Very dirty old head boards where disgusting ceiling in bathroom had major leak horrible wish I could have talked to the owner

    Stayed in May 2024

  • Reviewed: May 2, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Queen Studio Suite with Two Queen Beds and Sofa Bed - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    The toilet seat was broken when we got there but still usable and we didn't mind being that we were out visiting family everyday of our stay.

    The room was the perfect size for my family and the breakfast was great we also love the warm decore and feel in the lobby.

    Stayed in April 2024

  • Reviewed: April 29, 2024

    1.0
    Worst hotel experience I have had by Hilton. Embarassing to be part of the Hilton group.
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 3 nights

    On the morning of April 26th and 27th, we(my wife and I) woke up with bites on our body and face, which we believe appear to be either bed bugs or some kind of mite. See attached photos for your reference. I complained about the issue last night to the front desk, but the hotel was fully booked and the staff there could not move us to another room. The staff at that time at the front desk informed that there have been bedbug issues in other rooms in the past, but those were from the 3rd floor and this was the first he has heard from the 2nd floor. The best they could do at the time was to provide me with new sheets, which I had to fit on myself. I did use the new sheets as I figured it was the best option for that night given how late it was. However, we woke up the next morning with even more bites on our bodies. Absolutely the worst hotel experience I have ever had.

    Nothing impressed us, and nothing was standing out for us to say it was a nice stay. The best thing they had was probably free wifi and free parking. My experience for everything else in this location was awful.

    Stayed in April 2024

  • Reviewed: March 29, 2024

    9.0
    Was a good place to stay overnight with kids!!!
    • Leisure trip
    • Family with young children
    • Queen Studio Suite with Two Queen Beds and Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    No spa

    All good

    Stayed in March 2024

  • Reviewed: March 29, 2024

    5.0
    Fair
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Website listed on website which they did not have Shower was cold at 500 am Juice selection at breakfast was weak

    T he staff was great

    Stayed in March 2024

  • Reviewed: March 11, 2024

    3.0
    Great staff however owners definitely need to updates.
    • Leisure trip
    • Family with young children
    • Queen Studio Suite with Two Queen Beds and Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The room was in bad repair. The sofa was heavily stained, the sofa bed was broken and was unusable, the chair and floors were stained as well. Pool room was uncomfortably warm.

    The breakfast was good and the beds were comfortable

    Stayed in March 2024

  • Reviewed: March 10, 2024

    4.0
    Worst Travel Stay I've Had So Far!.
    • Leisure trip
    • Family with young children
    • King Studio Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The front desk didn't have good customer service barely a welcome! The suite was not the one we picked front desk acted like take it or leave it .. so had to down grade , was told "IT WAS BOOKINGS FAULT NOT OURS" ,also got double charged on card (pending) for both rooms! Not even an apology for any inconvenience! Beds are uncomfortable ,some plugins didnt work ,No shower pressure ,toilet seat was/is loose ,no towels in pool room both days!

    Third floor was quiet!

    Stayed in March 2024

  • Reviewed: February 25, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    They put a 25% deposit on you card and claim it will be automatically returned at check out. It doesn’t get returned until Monday if are staying on a weekend

    Stayed in February 2024

  • Reviewed: February 19, 2024

    1.0
    the place doesnt look at all like the pictures. The staff were very rude! wouldn't return
    • With a pet
    • Leisure trip
    • Family with young children
    • King Studio Suite - Non-Smoking
    • Stayed 1 night

    we purchased the jauzzi suit and we didnt get that. They said it was booking fault.

    the location near where we needed to be.

    Stayed in February 2024

  • Reviewed: January 29, 2024

    10
    Awesome Staff, Nice stay!
    • Leisure trip
    • Family with young children
    • Queen Studio Suite with Two Queen Beds and Sofa Bed - Non-Smoking
    • Stayed 1 night

    The overall cleanliness of the hotel was commendable, but there was a noticeable vintage ambiance that, while not necessarily run-down, lacked a touch of freshness. The pool area, although nice, had a basic feel, and it appeared that the pool might not have been cleared regularly, as evidenced by some dust on the bottom. Additionally, my kids spotted a few ants on the pool deck. In our room, we encountered loose, cracked tiles, which we promptly reported to the staff. Despite these minor observations, the staff's responsiveness left a positive impression on us.

    The staff at this hotel was incredibly welcoming and went above and beyond to assist us. Despite arriving before the official check-in time, they managed to get us settled in early. Their friendliness and helpfulness made the entire experience enjoyable. It was refreshing to see how personable they were, interacting not only with us but also with other guests, all without a hint of attitude. Kudos to the team for creating such a positive and welcoming atmosphere!

    Stayed in January 2024

Showing 1 - 25

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