Lots of homeless around the building.

Clean. Access restricted.

Stayed in May 2024

The breakfast area was a bit of a bizarre, echoing spot and the options for the breakfast were subpar. We felt overall safe exploring around the area, but still a bit weird at night as with any city.

Great location. Very helpful staff despite the massive amount of people staying there while we were visiting. Very comfortable and clean hotel.

Stayed in May 2024

Shower could have been worse more powerful and could have more variety for breakfast.

Breakfast was good. The location was good for us as we liked using the tram/train/bus system.

Stayed in May 2024

Parking should have been included; I got a ticket for $293 for parking in a bus zone. Someone from the hotel should have notified the officer that I was a visitor in California.

Breakfast was great! The hotel cost in Santa Monica should have some type of free parking for visitors. By getting a ticket for $293 takes the excitement out of your trip.

Stayed in May 2024

I am not a big fan of hard floor hotel, don’t feel really cozy , prefer the carpet. But over all this hotel is excellent service.

Staff members were very helpful!

Stayed in May 2024

We got bit by bed bugs and the pressure of the water on the shower head was awful minimal.

The reception.

Stayed in May 2024

staff were great.. room great.. location great

for the money that was paid for four days... $1,800 the breakfast was very unsatisfactory, so much that I wont go again if it remains that.. I would if the breakfast was good. Unappetising .... basic beyond belief. No quality.. No bacon for breakfast... the only satisfactory element was it's bakery... yet bread is cheap.. Also, for that price plastic cutlery and plates is disappointing.. I was inclined to go elsewhere..

Stayed in May 2024

We were on the same floor as the pool after we had asked for a quiet room.

I was pleasantly surprised with this hotel. It was my 3rd choice, but will now be my 1st if I stay here again. The location for what I needed was great, the room was roomy and clean, the breakfast was substantial (hot/cold, great selection of breads, yoghurt, fruit, juices, waffles, coffee/teas, non-dairy milk options, plenty of seating). This was a budget friendly, family freindly option that exceeded my expectations. Only thing was parking charge was $52/day. Too too much but sadly this is the going rate around here at hotels and sometimes feels like they are conspiring. I was bummed that my Hilton Honors membership got demoted based on 'lack of use' so no more complimentary water - but this is on Hilton corp, not the hotel. Hilton shouldn't expire your points or demote you bc you haven't stayed at their property in 12 mos. How do they expect product loyalty like this?

Stayed in May 2024

Breakfast was not supreme and area was quite crowded in the mornings but that's totally fine.

Staff was super helpful. Safe bet hotel for you compared to other options in the city.

Stayed in March 2024

👌

Stayed in April 2024

There was a loud and disruptive hotel staff strike and picket line outside and sometimes inside the hotel. This affected service in the hotel as our room was not serviced and rubbish piled up.

The room size was good and the breakfast was excellent. Location was good, not far from the beach and shops. A microwave in the foyer was useful for heating up food for the nights we ate in.

Stayed in April 2024

The drain in the shower wasn’t great.

Great service, room and breakfast.

Stayed in April 2024

Morning breakfast was great. Everything was close and kids had a great time in the pool.

Stayed in March 2024

All the paper cups!!! I like to drink my coffee from a china cup or porcelain at least.

The family room was spacious and the hotel was very clean

Stayed in April 2024

If I had known there was a labor dispute, I would not have stayed there. Workers deserve a fair wage. Room was never cleaned and pool towels were not replenished.

Very clean. Nice location.

Stayed in March 2024

Breakfast was good enough, pool was warmed, location excellent, staff was very friendly.

Stayed in April 2024

Over priced

Close to the pier

Stayed in April 2024

Clean

Stayed in March 2024

Breakfast was a bit ”american”

Great location!

Stayed in March 2024

Great location, close to everything, rooms were large and spacious, doors locked 24/7 no access without room key

Stayed in March 2024

-Parking (Valet Parking was convenient however it's the only option onsite and costs $50 per day) -Noisy (Conveniently located downtown near the beach, however because of this it's quite noisy due to the tram nearby and homeless outside hotel)

-Room Size - Location (less than 10 minute walk to Pier)

Stayed in March 2024

Location & included breakfast.

Stayed in March 2024

Although not the fault of the hotel, this location makes it challenging to reach the various attractions and sights in the greater LA area if you do not have a car. Something to consider. The metro is great to have right next door, but commute times can be lengthy.

Clean, quiet, comfortable. Good selection of breakfast items and warm drinks available all day. Convenient location to public transport.

Stayed in March 2024

Location, and quality

Stayed in March 2024